# Helpwise > Shared inbox for email, chat, WhatsApp and SMS with a help center Helpwise is a shared inbox for support, sales and operations teams that gathers Gmail and Microsoft 365 email, live chat, social messages, WhatsApp, SMS and calls in one place. It adds a knowledge base, automation rules, satisfaction surveys and AI reply help, and is priced per user with small seat minimums. - **Category:** Help Desks & Live Chat - **Made by:** SaaS Labs, Inc. (since 2019) - **Website:** https://helpwise.io - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing Helpwise is a paid product with a free trial, starting at $12 per user / month, billed annually ($15 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 7-day free trial of every plan. | Plan | Price | What you get | | --- | --- | --- | | Standard | $12 per user / month, billed annually ($15 billed monthly) | 2 to 10 users, 3 shared inboxes, 15 saved replies, a help center, email, live chat and Facebook, 3 automation rules and standard analytics. | | Premium | $23 per user / month, billed annually ($29 billed monthly) | From 2 users. 10 shared inboxes, WhatsApp, SMS, calling and Instagram, 25 automation rules, CSAT surveys, all integrations and AI reply help. | | Advanced | $39 per user / month, billed annually ($49 billed monthly) | From 3 users. 30 shared inboxes, unlimited rules, SLAs, load-balanced assignment, AI prioritization, chatbot and calling included, and SSO. | | Enterprise | Custom | Custom integrations, SSO, team onboarding and training, and a dedicated account manager. Priced on request. | Read from https://helpwise.io/pricing on Oct 17, 2026. Prices change, so confirm with Helpwise before buying. ## Ways to pay less - **Save 20% with annual billing** (Annual discount): Helpwise's pricing page lists a 20% saving on annual billing: Standard is $12 per user a month billed annually against $15 monthly. Source: https://helpwise.io/pricing ## Key features - **Shared team inboxes:** Gmail, Microsoft 365, live chat, Facebook, Instagram, WhatsApp and SMS conversations in shared inboxes, with notes, mentions, shared drafts and collision detection. - **Knowledge base:** A help center for customers to look up answers, included from the Standard plan. - **Automation and assignment:** Rules that sort and assign conversations, from 3 on Standard to unlimited on Advanced, with round-robin or load-balanced assignment. - **Helpwise AI:** AI help with drafting and summarizing replies from Premium, and automatic prioritization of conversations on Advanced. - **Cloud phone and chatbot:** Calls and a website chatbot in the same inbox, sold as add-ons on Premium and included on Advanced. - **Mobile apps:** Apps for iOS and Android alongside the web app. ## Good for - Small teams moving support off a shared Gmail or Outlook address - Teams that answer customers on WhatsApp and SMS as well as email - Businesses that want CRM links such as HubSpot or Pipedrive ## Worth knowing - Seat minimums apply: 2 users on Standard and Premium, 3 on Advanced. Standard stops at 10 users. - Standard covers only email, live chat and Facebook; WhatsApp, SMS, calling and Instagram need Premium. - Add-ons: 3 more inboxes cost $49 a month, the chatbot $10 per user a month and the cloud phone $5 per active user a month. - There is no free plan after the 7-day trial. ## ToolGPA grades **GPA: 2.6 out of 4**, graded Oct 17, 2026. Helpwise turns a shared Gmail or Outlook address into a proper team inbox, with chat, Facebook, a help center and assignment rules from $12 a person. It's cheap and does the job. WhatsApp, SMS, calls and Instagram need Premium at $23, though, and every plan needs at least two seats. - **Value for money: B.** Standard is $12 a user a month billed yearly ($15 monthly), inside the cheaper quarter of help desks. It's sold for at least 2 users, so one person pays $24. WhatsApp, SMS, Instagram and calls need Premium at $23, still under the middle. - **Free plan and trial: C.** A 7-day free trial of every plan, and then you pay. There's no free plan to stay on. - **Features: B.** Shared inboxes for Gmail, Microsoft 365, chat, Facebook, Instagram, WhatsApp and SMS, a help center, assignment rules, CSAT, SLAs, a chatbot and calls. Across the plans it covers the job, with the chatbot and phone as add-ons on Premium and included on Advanced. - **Ease of use: C.** No store rating on record. Connecting Gmail or Outlook is quick, but each channel, inbox and rule is its own bit of setup. - **Platforms and integrations: B.** Web, iPhone and Android, with HubSpot, Pipedrive, Shopify, Slack, Zapier, Asana, ClickUp and Jira. No desktop app, so it stops at a B. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Helpwise's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Helpwise's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3. - It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0). - Its paid plans start at $12 a month for each person, against a middle price of $24.17 for the category: 2 of the 18 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Helpwise you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $144 a year. - You could make: Help desk and help center: an app builder makes these well. - You could not: One mailbox that several people work at once. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, HubSpot, Pipedrive and Shopify among them. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with HubSpot, Pipedrive, Shopify, Slack, Zapier, Asana, ClickUp, Jira **Tags:** Shared inbox, Help desk, Live chat, Help center, AI features ## Alternatives - [Front](https://toolgpa.com/tools/front): Shared inbox and customer operations platform with AI and ticketing. [Compare](https://toolgpa.com/compare/front-vs-helpwise) - [Help Scout](https://toolgpa.com/tools/help-scout): Shared inbox and help desk with a knowledge base and AI answers. [Compare](https://toolgpa.com/compare/help-scout-vs-helpwise) - [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-helpwise) - [Trengo](https://toolgpa.com/tools/trengo): Shared inbox for WhatsApp, email and chat with AI agents, in euros. [Compare](https://toolgpa.com/compare/helpwise-vs-trengo) - [Missive](https://toolgpa.com/tools/missive): Team email client with shared inboxes, internal chat and rules. [Compare](https://toolgpa.com/compare/helpwise-vs-missive) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://helpwise.io/pricing - https://helpwise.io/ - https://helpwise.io/about - https://helpwise.io/integrations Page: https://toolgpa.com/tools/helpwise Listed by ToolGPA (toolgpa.com).