# Hitsteps review (2026): is the free plan enough? > Real-time web analytics with heatmaps, replay and live chat Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Hitsteps is a hosted web analytics service with a live visitor feed, traffic source and campaign reports, heatmaps, session recording, funnels and uptime monitoring. It also has an AI assistant that answers questions about your traffic, tracks visits from AI referrals, and offers live chat with visitors. Plans are priced by monthly pageviews. - **Category:** Website & Product Analytics - **Made by:** Hitsteps - **Website:** https://www.hitsteps.com - **Runs on:** Web - **Who should skip it:** Tight if you stay free, as it stops at 2,000 pageviews a month and 1 site. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Hitsteps has a free plan, and paid plans start at $4.99 per month for up to 10,000 pageviews, billed monthly. - **Pricing model:** Free plan - **Free plan:** 1 website, up to 2,000 pageviews a month and 14 days of detailed data history. - **Free trial:** 7-day Pro trial with a free account, no credit card needed. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | 1 website, 2,000 pageviews a month and 14 days of detailed history. | | Starter | $4.99 per month for up to 10,000 pageviews, billed monthly | 2 sites, 30 days of history, live visitor tracking, traffic sources and campaign reports. | | Growth | $9.99 per month for up to 50,000 pageviews, billed monthly | 5 sites, 60 days of history, Hitsteps AI (25 questions a day) and heatmaps. | | Pro | $21.99 per month for up to 500,000 pageviews, billed monthly | 30 sites, 180 days of history, commerce analytics, funnels and uptime monitoring. | | Business | $49.99 per month for up to 1,000,000 pageviews, billed monthly | 100 sites, 360 days of history, Grafana integration and 100 AI questions a day. | Read from https://www.hitsteps.com/features.php on Nov 13, 2026. Prices change, so confirm with Hitsteps before buying. ## Ways to pay less - **About 10% off with 12-month billing** (Annual discount): Standard direct annual billing is paid upfront and the pricing page says it saves about 10% over twelve monthly payments; the exact total appears after sign-in. Source: https://www.hitsteps.com/features.php ## Key features - **Live visitor feed:** Follows each visit from the first referrer to later pages and return visits, with a live dashboard and visitors on a globe. - **Session recording and heatmaps:** Replays a daily sample of visits and shows where people click and scroll. Recording is off until turned on and is listed for Pro and above. - **Hitsteps AI and MCP plugin:** Ask questions about your traffic in the dashboard or from your own AI assistant, and see visits that arrive from AI referrals. - **Live chat:** Chat with visitors while they browse, with their journey shown beside the conversation. Available on paid plans. - **Funnels, campaigns and goals:** Campaign and goal tracking starts at 3 on Starter; funnels (20 on Pro, 50 on Business) need Pro. - **Uptime monitoring:** Sends alerts when the site goes down and shows when traffic is affected. Available on Pro and above. ## Good for - Small sites that want live visitor tracking at a low monthly price - WordPress and Shopify store owners - Agencies watching dozens of client sites ## Worth knowing - Plans are capped by monthly pageviews, from 2,000 on Free up to 1 million on Business. - Heatmaps and Hitsteps AI start at Growth; session recording, funnels and uptime monitoring need Pro. - Prices shown are for monthly billing; 12-month billing saves about 10% but its exact total is shown only after signing in. - After the trial you choose the Free plan or a paid plan; the site says nothing is charged automatically. ## ToolGPA grades **GPA: 2.8 out of 4**, graded Nov 13, 2026. Hitsteps is real-time web analytics with a live visitor feed, heatmaps, session recording and live chat. Plans are capped by pageviews from 2,000 on Free, and heatmaps, recording and funnels sit on dearer tiers. - **Value for money: A.** Starter is $4.99 a month, under 60% of the $13 where the cheaper quarter of analytics tools starts. - **Free plan and trial: C.** A free plan for 1 site, but only 2,000 pageviews a month and 14 days of history, plus a 7-day trial with no card. - **Features: B.** Live visitors, heatmaps, recording, funnels, campaigns, AI and uptime monitoring cover the whole job, although these sit on higher tiers. - **Ease of use: C.** A tracking script and goals to set up, and no store rating on record. - **Platforms and integrations: B.** Web dashboard with an MCP plugin, and links to WordPress, Shopify, Google Tag Manager, Wix and Grafana. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Hitsteps's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among website and product analytics tools - Hitsteps's GPA of 2.8 is higher than 85 of the 100 other website and product analytics tools we grade, and level with 8. - It stands best on value for money (A, above 87 of 100) and worst on ease of use (C, above 6). - Its paid plans start at $4.99 a month, against a middle price of $25 for the category: 3 of the 63 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price. The category's chart of price against score: https://toolgpa.com/charts/analytics ## Keep it, or make your own? **Keep it.** The plain part of Hitsteps you could make: reports. What surrounds it you could not. The 7 things listed below take a company, not a weekend. It is one of the better ones too: its GPA of 2.8 is higher than 85 of the 100 other website and product analytics tools we grade. It costs $59.88 a year. - You could make: Reports: an app builder makes this well. - You could not: A tracking script and a database that counts every visit. - You could not: Recordings of what each visitor did on your pages. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: Connections that pull numbers from dozens of other services. - You could not: It plugs into other products, WordPress, Shopify and Google Tag Manager among them, and has an API. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with WordPress, Shopify, Google Tag Manager, Wix, Grafana **Tags:** Web analytics, Session replay, Live chat, Dashboards, Reports, AI features, Public API ## Alternatives - [Lucky Orange](https://toolgpa.com/tools/lucky-orange): Heatmaps, session recordings, surveys and live chat in one tool. [Compare](https://toolgpa.com/compare/hitsteps-vs-lucky-orange) - [Mouseflow](https://toolgpa.com/tools/mouseflow): Session replay, heatmaps and funnels for website behavior. [Compare](https://toolgpa.com/compare/hitsteps-vs-mouseflow) - [Clicky](https://toolgpa.com/tools/clicky): Real-time, privacy-friendly web analytics with heatmaps. [Compare](https://toolgpa.com/compare/clicky-vs-hitsteps) - [Plausible](https://toolgpa.com/tools/plausible): Cookie-free, privacy-first website analytics made and hosted in the EU. [Compare](https://toolgpa.com/compare/hitsteps-vs-plausible) - [Crazy Egg](https://toolgpa.com/tools/crazy-egg): Heatmaps, session recordings and A/B testing for websites. [Compare](https://toolgpa.com/compare/crazy-egg-vs-hitsteps) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.hitsteps.com/ - https://www.hitsteps.com/features.php Page: https://toolgpa.com/tools/hitsteps Listed by ToolGPA (toolgpa.com).