# Hiver

> Shared inbox and AI help desk that runs inside Gmail or standalone

Hiver is a customer service platform sold in two forms. Hiver in Gmail is a Chrome extension that adds shared inboxes, assignments and automations inside Gmail. Hiver Omni is a standalone workspace that brings email, live chat, Slack, voice, WhatsApp and social channels into one queue. Both include AI agents and an AI copilot, and both are priced per user on the same three plans.

- **Category:** Email Apps
- **Made by:** Hiver Inc.
- **Website:** https://hiverhq.com
- **Runs on:** Web, Browser extension, iOS, Android
- **Facts last checked:** Oct 5, 2026

## Pricing

Hiver is a paid product with a free trial, starting at $25 per user / month, billed annually ($35 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 7-day free trial of the Elite plan, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Growth | $25 per user / month, billed annually ($35 billed monthly) | Shared inbox and ticketing, AI Agents, AI Copilot, rule-based automations, pre-built analytics, basic integrations such as Slack and 24/7 support. |
| Pro | $55 per user / month, billed annually ($65 billed monthly) | Adds a customer portal, SLAs, CSAT surveys, custom reports and dashboards, premium integrations such as Asana and Shopify, and API access. |
| Elite | $85 per user / month, billed annually ($95 billed monthly) | Adds AI QA, AI Insights, skill-based routing, custom objects, personal-to-shared inbox rules, SSO, HIPAA-compliant handling and custom roles. |

Read from https://hiverhq.com/pricing/hiver-omni on Oct 5, 2026. Prices change, so confirm with Hiver before buying.

## Ways to pay less

- **$10 less per user a month with annual billing** (Annual discount): On both pricing pages annual billing is $10 per user a month cheaper than monthly on every plan: Growth $25 against $35, Pro $55 against $65 and Elite $85 against $95. Source: https://hiverhq.com/pricing/hiver-omni
- **Discounted pricing for qualified nonprofits** (Nonprofit): The pricing FAQ says Hiver offers discounted pricing for qualified nonprofit organizations, arranged by scheduling a demo. The size of the discount is not published. Source: https://hiverhq.com/pricing/hiver-omni

## Key features

- **Shared inbox and ticketing:** Team addresses such as support@ become shared inboxes where every conversation has a clear owner, tags, private notes and a full history, and any request can be logged as a ticket.
- **Inside Gmail or standalone:** Hiver in Gmail is a Chrome extension that works on top of a Gmail or Google Workspace account. Hiver Omni works with Gmail, Outlook and other providers and adds chat, Slack and voice.
- **AI Agents:** AI agents triage and resolve requests, look up orders or update records in connected systems, and pause for approval on actions marked sensitive. They are listed on all plans.
- **AI Copilot:** Drafts replies, summarizes long email threads, finds answers in connected knowledge sources and suggests next steps to the person handling a conversation.
- **Automations and routing:** Rules trigger actions when set conditions are met and can assign conversations automatically. Skill-based routing and custom objects are part of the Elite plan.
- **Analytics, SLAs and CSAT:** Growth includes pre-built analytics. Pro adds SLA targets, customer satisfaction surveys, and custom reports and dashboards.

## Good for

- Support teams that want to keep working inside Gmail
- Teams handling email, chat, Slack and voice from one queue
- Companies that want AI agents to resolve routine requests

## Worth knowing

- There is no free plan. An account is suspended when the 7-day trial ends unless a paid plan is chosen.
- All plans start at 2 seats, and seats are added in steps: 2, then 5, then increments of 5.
- SLAs, CSAT surveys, the customer portal and API access start on Pro; SSO, HIPAA-compliant handling and custom roles are Elite only.
- Hiver in Gmail needs a Gmail or Google Workspace account. On Hiver Omni, voice is an add-on at $30 per voice seat a month.

## Works with

Slack, Salesforce, Shopify, Jira, Linear, NetSuite, Asana, Notion

**Tags:** Shared inbox, AI features, AI agents, Workflow automation, Reports, Public API

## Alternatives

- [Front](https://toolgpa.com/tools/front): Shared inbox and customer operations platform with AI and ticketing. [Compare](https://toolgpa.com/compare/front-vs-hiver)
- [Help Scout](https://toolgpa.com/tools/help-scout): Shared inbox and help desk with a knowledge base and AI answers. [Compare](https://toolgpa.com/compare/help-scout-vs-hiver)
- [Missive](https://toolgpa.com/tools/missive): Team email client with shared inboxes, internal chat and rules. [Compare](https://toolgpa.com/compare/hiver-vs-missive)
- [Gmelius](https://toolgpa.com/tools/gmelius): Shared inboxes and AI agents that work inside Gmail. [Compare](https://toolgpa.com/compare/gmelius-vs-hiver)
- [Drag](https://toolgpa.com/tools/drag): Shared inbox for Gmail teams with kanban boards and built-in AI. [Compare](https://toolgpa.com/compare/drag-vs-hiver)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 5, 2026:

- https://hiverhq.com/
- https://hiverhq.com/pricing/hiver-omni
- https://hiverhq.com/pricing/hiver-in-gmail
- https://hiverhq.com/mobile-app
- https://hiverhq.com/about-us

Page: https://toolgpa.com/tools/hiver
Listed by ToolGPA (toolgpa.com).