# Intermedia Unite review (2026): is it worth $27.99 a month per user? > Cloud phone, chat and video suite from Intermedia, priced per user Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Intermedia Unite is the cloud communications suite from Intermedia, combining a business phone system with team chat, SMS, video meetings and file storage. Two plans are sold per user and both are quoted through Intermedia. Intermedia also sells email, contact center and archiving products separately. - **Category:** Business Phone Systems - **Made by:** Intermedia.net, Inc. (since 1993) - **Website:** https://www.intermedia.com - **Runs on:** Web, macOS, Windows, Android - **Who should skip it:** Pricey if you add the extras: toll-free numbers, company messaging, webinars and archiving beyond 30 days all cost more. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Intermedia Unite is a paid product, starting at $27.99 per user / month (billing term not stated). - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Unite Pro | $27.99 per user / month, billing term not stated | Phone system with 100+ features, calling to 34 countries, 500 business texts, chat, AI meetings for up to 100, 50 GB of storage per user. Sold by quote. | | Unite Enterprise | $32.99 per user / month, billing term not stated | Everything in Pro with 1,000 business texts, meetings for up to 200 participants and 200 GB of storage per user. Sold by quote. | Read from https://www.intermedia.com/products/unite/pricing on Nov 12, 2026. Prices change, so confirm with Intermedia Unite before buying. ## Key features - **Business phone system:** 100+ calling features, an auto attendant, hunt groups, call park and pickup, voicemail transcription, call recording and web fax. - **Calling to 34 countries:** Both plans include unlimited domestic calling and unlimited international calling to 34 countries. Toll-free numbers cost extra. - **Chat, texting and video:** One-on-one and group chat, user texting capped at 500 or 1,000, and video meetings of up to 100 or 200 participants. - **AI features:** The Unite AI Assistant and AI call and meeting recaps are listed on both plans. AI Receptionist and Interaction Insights appear as coming soon. - **File storage:** Each user gets file backup, sync and share storage: 50 GB on Pro and 200 GB on Enterprise. - **CRM and Microsoft integrations:** Unite Extend lists Salesforce, ServiceNow, NetSuite and Dynamics, other CRMs, Active Directory, Outlook and Chrome click-to-call. ## Good for - Offices that want phone, chat, video and file sharing from one vendor - Teams that mix license levels across staff - Businesses with callers in the 34 countries covered by the plan ## Worth knowing - Both plans use a Get quote button, so the final price and contract length are set in a sales conversation. - Toll-free numbers, company messaging, webinars and archiving beyond 30 days cost extra. - Business texting is capped at 500 on Pro and 1,000 on Enterprise; the page does not give the period. - The pricing page does not say whether the per-user price assumes monthly or annual billing. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 12, 2026. Intermedia Unite is a cloud phone suite with chat, video, AI recaps and calling to 34 countries. It's $27.99 a user a month on Pro and $32.99 on Enterprise, both by quote, and several things cost extra. - **Value for money: C.** Pro is $27.99 a user a month, above this category's $21 dearer-quarter line but under its $30 dearest-tenth line. Enterprise is $32.99, and the billing term isn't stated. - **Free plan and trial: F.** No free plan or trial is listed. Both plans use a Get quote button. - **Features: B.** A phone system with 100+ features, chat, texting, video, file storage and AI recaps. The listing shows no gap in the core phone job. - **Ease of use: C.** No store rating on record. A phone system with hunt groups, call park and integrations needs set-up, and plans are quoted. - **Platforms and integrations: B.** Web, Mac, Windows and Android, with Salesforce, ServiceNow, NetSuite, Dynamics, Active Directory and Outlook links. No iPhone app is listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Intermedia Unite's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Intermedia Unite's GPA of 2.0 is higher than 9 of the 44 other business phone systems we grade, and level with 10. - It stands best on features (B, above 26 of 44) and worst on free plan and trial (F, above 0). - Its paid plans start at $27.99 a month for each person, against a middle price of $19 for the category: 25 of the 32 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 11 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Intermedia Unite you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 25 of the 44 other business phone systems grade higher. It costs $335.88 a year. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: Chat that a whole team counts on staying up. - You could not: Texts from a business number, registered with the carriers. - You could not: Storing and serving files for other people. - You could not: Speech turned into text you can trust. - You could not: Apps for macOS, Windows and Android that stay in step with each other. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Salesforce, ServiceNow and NetSuite among them. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Salesforce, ServiceNow, NetSuite, Microsoft Dynamics, Zendesk, HubSpot, Slack, Microsoft Outlook **Tags:** Business phone line, Business texting, Video calls, Team chat, File sharing, Transcription ## Alternatives - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/intermedia-unite-vs-ringcentral) - [8x8](https://toolgpa.com/tools/8x8): Cloud phone system with team chat, meetings and a receptionist console. [Compare](https://toolgpa.com/compare/8x8-vs-intermedia-unite) - [Nextiva](https://toolgpa.com/tools/nextiva): Business phone, texting and video with an optional AI receptionist. [Compare](https://toolgpa.com/compare/intermedia-unite-vs-nextiva) - [Vonage Business Communications](https://toolgpa.com/tools/vonage): Business phone lines with texting, video meetings and team chat. [Compare](https://toolgpa.com/compare/intermedia-unite-vs-vonage) - [Dialpad](https://toolgpa.com/tools/dialpad): AI business phone with live call transcripts and call summaries. [Compare](https://toolgpa.com/compare/dialpad-vs-intermedia-unite) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.intermedia.com/products/unite/pricing - https://www.intermedia.com/products/unite/apps - https://www.intermedia.com/about-us/who-we-are - https://www.intermedia.com/products/unite Page: https://toolgpa.com/tools/intermedia-unite Listed by ToolGPA (toolgpa.com).