# Jitbit Help Desk review (2026): is it worth $24.92 a month, billed yearly? > Ticketing system with cloud plans and a self-hosted license Checked Nov 12, 2026 ยท graded Nov 13, 2026 by ToolGPA. Jitbit Help Desk is a ticketing system with two-way email integration, a knowledge base, live chat, asset tracking and AI-assisted replies. It is sold as a hosted service priced by agent count, and as a self-hosted license for Windows, Linux or Docker that is bought once. Free iOS and Android apps are included. - **Category:** Help Desks & Live Chat - **Made by:** Jitbit - **Website:** https://www.jitbit.com/helpdesk/ - **Runs on:** Web, iOS, Android - **Who should skip it:** Skip it if you want a free plan, as the hosted edition has only a trial. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Jitbit Help Desk is a paid product with a free trial, starting at $24.92 per month for 1 agent, billed annually ($29 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 21-day free trial of the hosted help desk, no card needed. | Plan | Price | What you get | | --- | --- | --- | | Freelancer | $24.92 per month for 1 agent, billed annually ($29 billed monthly) | One agent with unlimited storage, a custom domain and the mobile apps. | | Startup | $58.25 per month for up to 4 agents, billed annually ($69 billed monthly) | Four agents, plus unlimited AI credits. | | Company | $108.25 per month for up to 7 agents, billed annually ($129 billed monthly) | Seven agents, downloadable backups and the option to hide the Powered by Jitbit link. | | Enterprise | $208.25 per month for up to 9 agents, billed annually ($249 billed monthly) | Nine agents with $29 for each extra, expedited support, and HIPAA compliance with a BAA. | | Self-hosted | $2,490 one-time for 10 agents, with 12 months of updates | Perpetual license on your own servers at $249 per agent; every feature is included in every tier. | Read from https://www.jitbit.com/saas-helpdesk/purchase/ on Nov 12, 2026. Prices change, so confirm with Jitbit Help Desk before buying. ## Ways to pay less - **Lower monthly rate on annual billing** (Annual discount): Annual billing lowers each hosted plan, for example Freelancer from $29 to $24.92 a month and Enterprise from $249 to $208.25. Source: https://www.jitbit.com/saas-helpdesk/purchase/ ## Key features - **Ticketing by email and chat:** Two-way email integration turns messages into tickets, and a live chat widget on the website feeds the same queue. - **Knowledge base and canned responses:** A knowledge base module and reusable canned responses reduce repeat answers, with tagging and ticket categories for organizing work. - **AI features:** Hosted plans from Startup up include unlimited AI credits, and the self-hosted edition offers an add-on for AI replies drawn from your knowledge base. - **Asset management:** Asset tracking sits alongside tickets, and the self-hosted pricing page lists Active Directory, SAML/SSO and an API on every plan. - **Mobile apps and custom domain:** Free iOS and Android apps send push notifications for new chats and emails, and every hosted plan can use your own domain. ## Good for - Small teams that want a hosted help desk priced by agent count - IT departments that prefer a perpetual, self-hosted license - Teams that need asset tracking next to tickets ## Worth knowing - The cloud edition has no free plan, only a 21-day trial. - Hosted plans cap the agent count: 1, 4, 7 and 9, with extra agents on Enterprise at $29 each. - Self-hosted updates and support last 12 months; renewing costs 50% of the plan price within 60 days of expiry, 80% after. - The self-hosted AI features are a separate add-on at $999 one-time, and need version 11.22 or newer. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 13, 2026. Jitbit Helpdesk handles tickets by email and chat, with a knowledge base, canned responses, AI features and asset management. Hosted plans cap the agent count at 1, 4, 7 and 9, and there is no free plan, only a 21-day trial. - **Value for money: C.** Freelancer is $24.92 a month for 1 agent on annual billing, between the $19 and $29 of the support middle. Startup is $58.25 for 4 agents. - **Free plan and trial: C.** 21-day free trial of the hosted desk, no card needed. No free plan. - **Features: C.** Ticketing, a knowledge base, canned responses, AI features, assets, a custom domain and apps. Agent counts are capped on each hosted plan. - **Ease of use: C.** No store rating on record. Email, forms and rules take setup. - **Platforms and integrations: B.** Web, iOS and Android, with 5 integrations on record. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Jitbit Help Desk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Jitbit Help Desk's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10. - It stands best on platforms and integrations (B, above 6 of 66) and worst on features (C, above 3). - Its paid plans start at $24.92 a month, against a middle price of $29 for the category: 23 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 14 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** The plain part of Jitbit Help Desk you could make: help desk and help center. What surrounds it you could not. The 7 things listed below take a company, not a weekend. It costs $299.04 a year. - You could make: Help desk and help center: an app builder makes these well. - You could not: Selling tickets and checking them at the door. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It plugs into other products, Active Directory, Jira and GitHub among them. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: Hooks into the device itself: widgets. - You could not: What a company asks for before it lets staff use something: single sign-on. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Active Directory, Jira, GitHub, Microsoft Teams, Slack **Tags:** Help desk, Ticketing, Live chat, Help center, AI features, Self-hostable ## Alternatives - [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-jitbit-helpdesk) - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/jitbit-helpdesk-vs-zendesk) - [LiveAgent](https://toolgpa.com/tools/liveagent): Help desk with email tickets, live chat, call center and AI agents. [Compare](https://toolgpa.com/compare/jitbit-helpdesk-vs-liveagent) - [osTicket](https://toolgpa.com/tools/osticket): Open-source support ticketing, self-hosted or as a cloud edition. [Compare](https://toolgpa.com/compare/jitbit-helpdesk-vs-osticket) - [Hesk](https://toolgpa.com/tools/hesk): PHP help desk you host yourself, or a flat-fee cloud version. [Compare](https://toolgpa.com/compare/hesk-vs-jitbit-helpdesk) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.jitbit.com/saas-helpdesk/purchase/ - https://www.jitbit.com/helpdesk/purchase/ - https://www.jitbit.com/saas-helpdesk/ - https://www.jitbit.com/helpdesk/ Page: https://toolgpa.com/tools/jitbit-helpdesk Listed by ToolGPA (toolgpa.com).