# JivoChat review (2026): is the free plan enough? > Live chat and messenger inbox with a free plan and paid add-on modules Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. JivoChat is a live chat widget for websites that also pulls in messages from Telegram, Facebook, Instagram, Viber and email, so agents answer from one app on desktop, mobile or the browser. Paid plans add visitor monitoring, chatbots, routing and phone features, and several modules such as WhatsApp and AI are sold separately. - **Category:** Help Desks & Live Chat - **Made by:** JivoChat - **Website:** https://www.jivochat.com - **Runs on:** Web, macOS, Windows, Linux, iOS, Android - **Who should skip it:** Skip it if you need ticketing or a knowledge base, as the listing shows neither. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, JivoChat has a free plan, and paid plans start at $28 per agent / month, billed annually. - **Pricing model:** Free plan - **Free plan:** Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps. - **Free trial:** 14-day trial of the paid features. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | Live chat on unlimited sites with social channels, callback and offline forms. Chat history is kept for 2 months. | | Basic | $28 per agent / month, billed annually | Adds proactive invitations, real-time visitor monitoring, anti-spam protection, the built-in CRM and up to 100 agents. | | Professional | $42 per agent / month, billed annually | Adds the Telephony Plus module, chatbot integration, chat rescue and voice messages on Telegram, Instagram and Facebook. | | Enterprise | $56 per agent / month, billed annually | Adds chat routing, the Chat API, a mobile SDK and the video call module, with no cap on agents. | Read from https://www.jivochat.com/pricing/ on Nov 12, 2026. Prices change, so confirm with JivoChat before buying. ## Ways to pay less - **30% off with yearly payment** (Annual discount): The plan calculator on the pricing page lists a 30% discount for paying 1 year up front and 10% for 3 months. Source: https://www.jivochat.com/pricing/ ## Key features - **Website live chat:** A customizable chat widget in 25 languages that can go on unlimited websites, with file transfer and offline contact forms. - **Messenger channels:** Telegram, Facebook, Instagram and Viber conversations arrive in the same app as website chats; WhatsApp is a paid module. - **Visitor monitoring and invitations:** From Basic up, agents see who is on the site in real time and can start chats with triggers and pre-chat buttons. - **Chatbots and chat rescue:** Professional adds chatbot integration and a chat rescue feature; Enterprise adds routing between agents. - **AI Agent and AI assistant:** An AI Agent answers frequently asked questions automatically, and a separate AI assistant helps agents write replies. Both are paid add-ons. - **Apps on every device:** Native apps for Windows, Mac and Linux plus mobile apps, so agents can reply away from a browser. ## Good for - Small shops that want live chat and Telegram or Instagram in one app - Teams that start free and add modules only when needed - Support teams that work from desktop and mobile apps ## Worth knowing - The free plan keeps chat history for 2 months; paid plans keep it without a limit. - WhatsApp is $27/month, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent, all billed annually. - The pricing page says the free plan covers 5 agents in one place and up to 2 agents in its comparison table. - Prices are quoted per agent and billed annually; the page does not show monthly-billing prices. ## ToolGPA grades **GPA: 2.6 out of 4**, graded Nov 12, 2026. JivoChat is a live chat widget that also pulls in Telegram, Facebook, Instagram, Viber and email, with desktop, mobile and browser apps even on the free plan. The free plan keeps history for only 2 months, and WhatsApp, AI and video are paid add-ons on top of the seat price. - **Value for money: C.** $28 per agent a month billed annually is in the middle of the category's $19 to $39 range. Add-ons stack up: WhatsApp $27, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent. - **Free plan and trial: B.** A free plan with live chat on unlimited sites, social channels, callback, offline forms and the apps, which one small site could live on. Chat history is kept for only 2 months. - **Features: C.** Chat with several social channels, callback and a CRM from Basic. The listing shows no ticketing or help center, so it does the chat job and a smaller one. - **Ease of use: C.** No store rating on record, and chat rules, channels and add-ons need setting up. - **Platforms and integrations: A.** Web, Mac, Windows, Linux, iPhone and Android apps, a Chat API on Enterprise and a list of integrations. These are ToolGPA's own grades. Graded from this listing, whose facts were read from JivoChat's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - JivoChat's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9. - It stands best on platforms and integrations (A, above 61 of 66) and worst on features (C, above 3). - Its paid plans start at $28 a month for each person, against a middle price of $29 for the category: 26 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace JivoChat you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $336 a year. - You could not: One mailbox that several people work at once. - You could not: The WhatsApp Business API, which Meta opens only through approved partners. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A chatbot builder hooked into the messaging apps. - You could not: Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Telegram, Facebook and Instagram among them. - You could not: Hooks into the device itself: widgets. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Telegram, Facebook, Instagram, Viber, WhatsApp, Email **Tags:** Live chat, Shared inbox, Chatbots, WhatsApp messaging, AI support agent ## Alternatives - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/jivochat-vs-tawk-to) - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/jivochat-vs-tidio) - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-jivochat) - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/jivochat-vs-livechat) - [Smartsupp](https://toolgpa.com/tools/smartsupp): Live chat, WhatsApp and email inbox with the Mira AI shopping agent. [Compare](https://toolgpa.com/compare/jivochat-vs-smartsupp) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.jivochat.com/pricing/ - https://www.jivochat.com/integrations/ Page: https://toolgpa.com/tools/jivochat Listed by ToolGPA (toolgpa.com).