# KnoCommerce review (2026): is it worth $19 a month? > Post-purchase surveys and attribution for Shopify brands Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. KnoCommerce, branded KNO, runs post-purchase and NPS surveys on Shopify stores to show how customers found the brand. Plans differ by number of live surveys, question types and integrations. A Compass report compares a brand's answers with other KNO customers. - **Category:** Forms & Surveys - **Made by:** KnoCommerce - **Website:** https://knocommerce.com - **Runs on:** Web - **Who should skip it:** Skip it if you want a free plan, as there is none. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, KnoCommerce is a paid product with a free trial, starting at $19 per month, billed monthly. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 7-day free trial on all plans. | Plan | Price | What you get | | --- | --- | --- | | Starter | $19 per month, billed monthly | 1 live survey and basic question types, with no integrations. | | Analyst | $119 per month, billed monthly | 2 live surveys, advanced question types and trend reports. The pricing page lists 20+ integrations. | | Pro | $299 per month, billed monthly | 4 live surveys, all question types including image and video, and the FAQ points ad spend over $100k a month here. | Read from https://knocommerce.com/pricing on Nov 13, 2026. Prices change, so confirm with KnoCommerce before buying. ## Ways to pay less - **Annual billing discount** (Annual discount): The FAQ offers 10% off for paying annually on request, while the plan table says to save 20% or more with annual billing. Source: https://knocommerce.com/pricing - **50% off until the end of 2026** (Other savings): A banner offers new customers 50% off a KNO plan until the end of 2026; it has to be redeemed by chatting with the team. Source: https://knocommerce.com/pricing ## Key features - **Post-purchase surveys:** Ask how customers found the store right after checkout, using attribution templates or your own questions. - **Question types:** Basic types on Starter, 12 additional types on Analyst and the full set, including image and video, on Pro. - **Reporting:** Responses break down into 60+ data points, with trend reports, pie charts and an order attribution report. - **Audiences:** Audience filters target surveys to customer segments; custom audiences combine criteria such as returning customers in the UK. - **Compass benchmarking:** A 15-question survey that compares a brand's results with aggregated data from other KNO customers. ## Good for - Shopify brands that want attribution answers from customers - Brands that want to compare their survey answers with similar stores - Teams that prefer month-to-month plans ## Worth knowing - Plans are billed monthly with no long-term contract. - NPS surveys and warehouse data sync are add-ons with extra fees on some plans. - Starter lists no integrations on the pricing table; the table shows 20+ on higher plans. - The page says annual billing saves 20% or more, while its FAQ says 10%; confirm with the vendor. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 13, 2026. KnoCommerce runs post-purchase and NPS surveys on Shopify and compares your answers with other brands in a Compass report. Plans are $19, $119 and $299 a month, billed monthly. NPS and warehouse sync are paid add-ons on some plans. - **Value for money: D.** Starter is $19 a month, level with the middle of forms tools, but it lists no integrations. The 20-plus integrations sit on Analyst at $119 and Pro at $299. - **Free plan and trial: D.** A 7-day trial on all plans, and the pricing page does not say no card is needed. No free plan. - **Features: C.** Post-purchase surveys, several question types, reports, audiences and Compass benchmarking. NPS and data sync cost extra on some plans, and the number of live surveys varies by plan. - **Ease of use: C.** No store rating on record. Shopify install is quick, but you build and run each survey. - **Platforms and integrations: B.** Web only, with Shopify, Looker and BigQuery links. No desktop or phone app. These are ToolGPA's own grades. Graded from this listing, whose facts were read from KnoCommerce's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among form and survey tools - KnoCommerce's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17. - It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1). - Its paid plans start at $19 a month, against a middle price of $20 for the category: 49 of the 114 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 13 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/forms ## Keep it, or make your own? **Keep it.** The plain part of KnoCommerce you could make: surveys and forms. What surrounds it you could not. The 2 things listed below take a company, not a weekend. That makes this kind of software worth paying for, not this one in particular: 123 of the 148 other form and survey tools grade higher. It costs $228 a year. - You could make: Surveys and forms: an app builder makes these well. - You could not: Connections that pull numbers from dozens of other services. - You could not: It plugs into other products, Shopify, Looker and BigQuery among them, and has an API. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify, Looker, BigQuery **Tags:** Surveys, Forms, Public API, Dashboards ## Alternatives - [Zigpoll](https://toolgpa.com/tools/zigpoll): Post-purchase and on-site surveys for Shopify stores. [Compare](https://toolgpa.com/compare/knocommerce-vs-zigpoll) - [Fairing](https://toolgpa.com/tools/fairing): Post-purchase attribution surveys for online stores. [Compare](https://toolgpa.com/compare/fairing-vs-knocommerce) - [Survicate](https://toolgpa.com/tools/survicate): Customer feedback surveys for email, web and mobile apps. [Compare](https://toolgpa.com/compare/knocommerce-vs-survicate) - [Typeform](https://toolgpa.com/tools/typeform): Form, survey and quiz builder with logic, AI and video questions. [Compare](https://toolgpa.com/compare/knocommerce-vs-typeform) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://knocommerce.com/pricing - https://knocommerce.com Page: https://toolgpa.com/tools/knocommerce Listed by ToolGPA (toolgpa.com).