# KnowledgeOwl

> Knowledge base software with unlimited readers on every plan

KnowledgeOwl is hosted knowledge base software for internal and customer-facing documentation. Authors write in a rich text editor with versioning, article statuses and reusable snippets, while readers get search, an AI chatbot and access controlled through reader groups. Every plan allows unlimited readers and is priced by tier plus the number of authors and knowledge bases, and the vendor migrates existing content and builds a custom theme at no extra charge.

- **Category:** Docs & Wikis
- **Made by:** Silly Moose, LLC (since 2011)
- **Website:** https://www.knowledgeowl.com
- **Runs on:** Web
- **Facts last checked:** Oct 6, 2026

## Pricing

KnowledgeOwl is a paid product with a free trial, starting at $100 per month for 1 author and 1 knowledge base.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 30-day free trial, no credit card required; the pricing page says it can be extended for free.

| Plan | Price | What you get |
| --- | --- | --- |
| Basic | $100 per month | 1 author and 1 knowledge base, up to 1,000 articles, 100 AI credits and 45 days of analytics. No custom domain, developer API or SSO. |
| Pro | $250 per month | Up to 2,500 articles and 500 AI credits, adding a custom domain, HTML/CSS/JS branding control, the developer API, remote authentication and reader reports. |
| Business | $500 per month | Up to 5,000 articles and 1,000 AI credits, adding SAML and Salesforce SSO, custom author roles, payment by invoice and a 99.5% uptime guarantee. |
| Enterprise | $1,250 per month | Custom article, author and knowledge base counts, 10,000 AI credits, dedicated account management, custom terms and a 99.9% uptime SLA. |

Read from https://www.knowledgeowl.com/pricing on Oct 6, 2026. Prices change, so confirm with KnowledgeOwl before buying.

## Ways to pay less

- **25% off for nonprofits and B Corps** (Nonprofit): The KnowledgeOwl for Good discount gives nonprofits, B Corporations and purpose-driven organizations 25% off. Source: https://www.knowledgeowl.com/knowledgeowl-for-good

## Key features

- **Editor and versioning:** A no-code rich text editor with reusable content snippets, article statuses from Draft to Needs Review, and major and minor versions that can be compared and restored.
- **Search and AI chatbot:** Search needs no tagging and includes semantic search, a synonym library and indexed PDF content. The AI chatbot answers only from the knowledge base and links to its source articles.
- **Reader access controls:** Unlimited reader groups decide who can read which content. Remote authentication starts on Pro, and SAML and Salesforce single sign-on on Business.
- **AI writing help:** AI credits cover first drafts and outlines, article summaries, meta descriptions and style guide review: 100 a month on Basic, 500 on Pro and 1,000 on Business.
- **Owl Analytics:** Built-in reports track searches, article performance and content gaps, keeping 45 days of data on Basic, 90 days on Pro and 450 days on Business.
- **Migration and theme build:** KnowledgeOwl's team migrates existing content, builds a custom branded theme at no extra charge and holds regular 1:1 onboarding calls until launch.

## Good for

- Documentation teams that want migration and onboarding done with them
- Knowledge bases with many readers and only a few authors
- Nonprofits and B Corporations, which get a 25% discount

## Worth knowing

- Each plan includes only 1 author and 1 knowledge base; additional ones are listed at $25 per author and $50 per knowledge base.
- Basic has no custom domain, HTML/CSS/JS branding control, developer API or remote authentication. Those start on Pro at $250 a month.
- SAML SSO, Salesforce SSO and custom author roles need the Business plan at $500 a month.
- Articles are capped by plan: 1,000 on Basic, 2,500 on Pro and 5,000 on Business.

## Works with

Salesforce, Zendesk, Intercom, Slack, Microsoft Teams, Zapier, Okta, Google Analytics

**Tags:** Wiki, AI search, Chat assistant, AI features, Public API, Reports

## Alternatives

- [Helpjuice](https://toolgpa.com/tools/helpjuice): Hosted knowledge base software with a design built for you. [Compare](https://toolgpa.com/compare/helpjuice-vs-knowledgeowl)
- [Document360](https://toolgpa.com/tools/document360): Hosted knowledge base software for public and private docs. [Compare](https://toolgpa.com/compare/document360-vs-knowledgeowl)
- [HelpDocs](https://toolgpa.com/tools/helpdocs): Hosted knowledge base software priced by editor, not by reader. [Compare](https://toolgpa.com/compare/helpdocs-vs-knowledgeowl)
- [ProProfs Knowledge Base](https://toolgpa.com/tools/proprofs-knowledge-base): Knowledge base software for help centers and internal wikis. [Compare](https://toolgpa.com/compare/knowledgeowl-vs-proprofs-knowledge-base)
- [Confluence](https://toolgpa.com/tools/confluence): Team wiki and docs workspace from Atlassian, tied to Jira. [Compare](https://toolgpa.com/compare/confluence-vs-knowledgeowl)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 6, 2026:

- https://www.knowledgeowl.com/pricing
- https://www.knowledgeowl.com/product
- https://www.knowledgeowl.com/enterprise
- https://www.knowledgeowl.com/about-us
- https://www.knowledgeowl.com/knowledgeowl-for-good
- https://support.knowledgeowl.com/help/features

Page: https://toolgpa.com/tools/knowledgeowl
Listed by ToolGPA (toolgpa.com).