# Kommo

> Messaging-first sales CRM for WhatsApp, Instagram and TikTok

Kommo is a sales CRM built around chat. Conversations from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram and email land in one inbox tied to a lead pipeline, and bots and AI agents can reply, qualify leads and book appointments. It is sold per user in three plans plus Enterprise, with a minimum subscription of six months and no monthly billing.

- **Category:** CRM Software
- **Made by:** QSOFT LLC
- **Website:** https://www.kommo.com
- **Runs on:** Web, iOS, Android
- **Facts last checked:** Oct 5, 2026

## Pricing

Kommo is a paid product with a free trial, starting at $25 per user / month, billed for 6 months up front ($150 per user).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 14-day free trial with all features and 10 GB of storage, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Base | $25 per user / month, billed for 6 months up front ($150) | Pipelines, unified inbox, dashboard and basic AI help, with 2,500 active leads and 750 AI credits per user and 1 WhatsApp number. |
| Advanced | $35 per user / month, billed for 6 months up front ($210) | Adds pipeline automation, broadcasting, no-code bots and up to 3 AI agents, with 5,000 active leads and 1,250 AI credits per user. |
| Pro | $45 per user / month, billed for 6 months up front ($270) | Adds booking pages, audience sync to ad platforms, ROI tracking and up to 50 AI agents, with 10,000 active leads per user and unlimited channels. |
| Enterprise | Custom | Custom limits plus single sign-on, scheduled backups, an SLA, priority support and a dedicated account manager. |

Read from https://www.kommo.com/buy/tariff/ on Oct 5, 2026. Prices change, so confirm with Kommo before buying.

## Key features

- **Unified chat inbox:** Messages from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, website live chat and two-way synced email are handled in one inbox linked to each lead.
- **Sales pipelines:** Up to 50 board-style pipelines with custom stages, tasks and reminders. Each plan caps active leads per seat, from 2,500 on Base to 10,000 on Pro.
- **Salesbot and automation:** A visual no-code builder creates bots that chat with clients and run workflows. Pipeline automation, broadcasting and bots start on the Advanced plan.
- **Kommo AI and AI agents:** Every plan has AI summaries, reply and task suggestions and writing help. AI agents that answer chats start on Advanced (up to 3) and rise to 50 on Pro.
- **Booking and scheduling:** Pro adds booking pages, shareable scheduling links and calendar profiles, and its AI agent can schedule appointments inside a chat.
- **Analytics and ad audiences:** A customizable dashboard is included from Base. Pro adds sales and marketing analytics, campaign ROI tracking and syncing customer segments to ad platforms.

## Good for

- Businesses that sell mainly through WhatsApp, Instagram or other chat apps
- Teams that want bots or AI agents to answer and qualify leads
- Service businesses booking appointments from conversations

## Worth knowing

- Monthly billing is not available: the minimum subscription is 6 months, paid up front.
- There is no free plan, only a 14-day trial, and every user on an account must be on the same plan.
- Pipeline automation, broadcasting, no-code bots and AI agents are not part of the Base plan.
- AI credits reset each month without rolling over; more credits mean buying a credit package, more seats or a higher plan.

## Works with

WhatsApp Business, Instagram, Facebook Messenger, TikTok, Telegram, Zapier, Shopify, Mailchimp

**Tags:** Sales pipeline, Workflow automation, AI features, AI agents, Booking links, Forms, Public API

## Alternatives

- [Pipedrive](https://toolgpa.com/tools/pipedrive): Sales CRM organized around visual deal pipelines. [Compare](https://toolgpa.com/compare/kommo-vs-pipedrive)
- [Bitrix24](https://toolgpa.com/tools/bitrix24): Flat-priced CRM with tasks, chat, video calls and a site builder. [Compare](https://toolgpa.com/compare/bitrix24-vs-kommo)
- [HubSpot](https://toolgpa.com/tools/hubspot): Free CRM at the center of a marketing, sales and service suite. [Compare](https://toolgpa.com/compare/hubspot-vs-kommo)
- [Zoho CRM](https://toolgpa.com/tools/zoho-crm): Sales CRM with a free edition, process automation and Zia AI. [Compare](https://toolgpa.com/compare/kommo-vs-zoho-crm)
- [Freshsales](https://toolgpa.com/tools/freshsales): Sales CRM with built-in phone, email, chat and Freddy AI. [Compare](https://toolgpa.com/compare/freshsales-vs-kommo)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 5, 2026:

- https://www.kommo.com/buy/tariff/
- https://www.kommo.com/
- https://www.kommo.com/integrations/

Page: https://toolgpa.com/tools/kommo
Listed by ToolGPA (toolgpa.com).