# Kommunicate > AI agents for chat, email and voice with live chat hand-off Kommunicate is a customer service platform built around AI agents that answer on websites, inside mobile apps, on WhatsApp, Telegram and Instagram, by email and by voice, and pass conversations to human agents in a live chat inbox. Plans include a set number of AI agents, team members and monthly conversations, with extra conversations billed per thousand. - **Category:** Help Desks & Live Chat - **Made by:** Kommunicate (since 2020) - **Website:** https://www.kommunicate.io - **Runs on:** Web - **Facts last checked:** Oct 17, 2026 ## Pricing Kommunicate is a paid product with a free trial, starting at $34 per month for 250 conversations, billed annually ($40 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 30-day free trial on all plans, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Starter | $34 per month for 250 conversations, billed annually ($40 monthly) | 1 AI agent and 1 team member, web, mobile app, WhatsApp, Telegram and Instagram channels, AI email automation and a year of chat history. | | Professional | $167 per month for 2,000 conversations, billed annually ($200 monthly) | 2 AI agents and 3 team members, Zendesk, Freshdesk and Google Analytics links, AI summaries, agent assist, campaigns, API access and 2 years of history. | | Enterprise | Custom | Custom agents and seats, cheaper conversations, Salesforce, HubSpot and Zapier links, SSO, branding removal and an account manager. Sold through sales. | Read from https://www.kommunicate.io/pricing/ on Oct 17, 2026. Prices change, so confirm with Kommunicate before buying. ## Ways to pay less - **Save with annual billing** (Annual discount): Kommunicate's pricing page offers up to 20% off for annual billing: Starter is $34 a month billed yearly against $40 billed monthly. Source: https://www.kommunicate.io/pricing/ ## Key features - **AI agents for chat:** Generative AI agents answer customers on a website, inside mobile apps and on WhatsApp, Telegram and Instagram, with hand-off to a person. - **Kompose agent builder:** A builder for creating and training AI agents, with a choice of AI models and NLP engines such as OpenAI and Dialogflow. - **AI email ticketing:** AI that answers and sorts support email, included from the Starter plan. - **Voice AI agent:** An AI agent that handles phone calls, billed at $0.06 a minute on Starter and Professional. - **Live chat for human agents:** Team members pick up conversations the AI hands over, with AI summaries, auto-resolve and agent assist on Professional. - **Help desk integrations:** Professional links the AI agents to Zendesk and Freshdesk; Enterprise adds Salesforce, HubSpot and Zapier. ## Good for - Teams putting an AI agent in front of an existing help desk - Businesses that need AI answers inside their own mobile app - Education, healthcare and telecom support teams ## Worth knowing - Starter includes 1 AI agent and 1 team member; more cost $20 a month each, or $30 each on Professional. - Conversations past the allowance cost $15 per 1,000 on Starter and $10 per 1,000 on Professional. - Zendesk and Freshdesk links, API access and agent assist need Professional; Salesforce, HubSpot and Zapier need Enterprise. - Removing Kommunicate branding is offered only on Enterprise. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Oct 17, 2026. Kommunicate is built around AI agents that answer on your site, inside your app, on WhatsApp, Telegram and Instagram, by email and on the phone, then hand over to a person. There's a 30-day trial with no card, which is generous. But Starter has one AI agent and one person, and the Zendesk and Freshdesk links need the $167 plan. - **Value for money: C.** Starter is $34 a month billed yearly for 250 conversations, 1 AI agent and 1 person. Four more people at $20 each make it about $23 a head for a team of five, around the middle of help desks. The Zendesk and Freshdesk links and the API need Professional at $167. - **Free plan and trial: C.** A 30-day free trial on every plan with no card needed, one of the longest here. There's no free plan when it ends. - **Features: C.** AI agents on the web, in apps, on WhatsApp, Telegram, Instagram, email and phone, a builder for training them and live chat hand-off. The human side is a chat inbox, and the listing shows no help center or knowledge base for customers. - **Ease of use: C.** No store rating on record. You build and train the AI agents in Kompose, pick a model or NLP engine and wire up each channel before it answers anyone. - **Platforms and integrations: B.** Web only for your team, but the agents go on websites, inside mobile apps and on WhatsApp, Telegram and Instagram, with Zendesk, Freshdesk, Salesforce and HubSpot on higher plans, and an API. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Kommunicate's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Kommunicate's GPA of 2.2 is higher than 3 of the 19 other help desk and live chat tools we grade, and level with 2. - It stands best on platforms and integrations (B, above 0 of 19) and worst on features (C, above 0). - Its paid plans start at $34 a month, against a middle price of $24.17 for the category: 14 of the 18 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 11 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Kommunicate you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 14 of the 19 other help desk and live chat tools grade higher. It costs $408 a year. - You could make: Help desk: an app builder makes this well. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: It plugs into other products, OpenAI, Dialogflow and WhatsApp among them, and has an API. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with OpenAI, Dialogflow, WhatsApp, Zendesk, Freshdesk, Salesforce, HubSpot, Moodle **Tags:** AI support agent, Live chat, Help desk, AI features, Public API ## Alternatives - [Chatbase](https://toolgpa.com/tools/chatbase): Build AI support agents trained on your content, priced by credits. [Compare](https://toolgpa.com/compare/chatbase-vs-kommunicate) - [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/intercom-vs-kommunicate) - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/kommunicate-vs-tidio) - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/kommunicate-vs-zendesk) - [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-kommunicate) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.kommunicate.io/pricing/ - https://www.kommunicate.io/aboutus - https://www.kommunicate.io/ Page: https://toolgpa.com/tools/kommunicate Listed by ToolGPA (toolgpa.com).