# Kylas review (2026): is the free plan enough?

> Sales CRM with unlimited users, built for growing businesses

Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA.

Kylas is a sales CRM from an Indian company, with lead and deal pipelines, quotations, a mobile app, built-in WhatsApp Business and field sales tracking. Every plan includes unlimited users; the plans differ by record limits and features. The pricing page also describes AI features.

- **Category:** CRM Software
- **Made by:** Kylas Technologies Pvt. Ltd.
- **Website:** https://kylas.io
- **Runs on:** Web, iOS, Android
- **Who should skip it:** Tight if your list is big: Embark stops at 10,000 records and cannot be expanded.
- **Facts last checked:** Nov 13, 2026

## Pricing

As of Nov 13, 2026, Kylas has a free plan, and paid plans start at $175 per month for the whole team, billed annually.

- **Pricing model:** Free plan
- **Free plan:** Embark: free for life, with unlimited users and up to 10,000 records, which cannot be expanded.
- **Free trial:** Free trial of Elevate, no credit card required (page shows both 7 and 15 days).

| Plan | Price | What you get |
| --- | --- | --- |
| Embark | $0 | Free edition with unlimited users and 10,000 non-expandable records; lead and deal management, quotations and the mobile app. |
| Elevate | $175 per month for the team, billed annually | Unlimited users, 100,000 expandable records; a limited-time offer shows $99 a month. Quarterly and half-yearly billing exist. |
| Exceed | Custom | For 25+ users, heavy data or automation needs: all features, phone support and an account manager. |

Read from https://kylas.io/pricing on Nov 13, 2026. Prices change, so confirm with Kylas before buying.

## Ways to pay less

- **Scale-Up Offer: Elevate at $99 a month** (Other savings): A limited-time offer on the pricing page marks Elevate down from $175 to $99 a month billed annually, with no end date stated. Source: https://kylas.io/pricing

## Key features

- **Lead and deal pipelines:** Customizable lead and deal pipelines with contact, company and product records, and lead-to-deal conversion mapping.
- **Lead capture from portals:** Web forms plus automatic capture of leads from third-party portals such as IndiaMart and Justdial.
- **Quotations:** Create, download and send quotations from the CRM using product records that carry price, category and HSN code.
- **WhatsApp and calling:** Built-in WhatsApp Business messaging and calling with real-time logging of calls and activity.
- **Field sales and mobile app:** Field sales activity tracking and a mobile app for Android and iOS.
- **Dashboards and add-ons:** Productivity dashboards on every plan; BI and analytics and goal tracking are add-ons on Elevate.

## Good for

- Small and mid-size sales teams, mainly in India, that want unlimited users
- Businesses that capture leads from IndiaMart or Justdial
- Teams that sell over WhatsApp and send quotations

## Worth knowing

- The Embark free plan is capped at 10,000 records that cannot be expanded.
- BI and analytics and Goals vs Achieved are add-ons on Elevate; Exceed includes them.
- The page's description gives a flat INR 12,999 plan, while the plan cards show dollars, so the price may differ by region.
- Exceed is quoted for teams of 25+ users, heavy data use or automation-heavy needs.

## ToolGPA grades

**GPA: 2.6 out of 4**, graded Nov 13, 2026. Kylas is a sales CRM with lead and deal pipelines, portal lead capture, quotations, WhatsApp and calling. The free Embark plan has unlimited users but a fixed 10,000-record cap, and Elevate is $175 a month for the team. The page shows both dollar prices and a rupee price, so it varies by region.

- **Value for money: B.** Embark is free with unlimited users, and Elevate is $175 for the whole team, about $35 a head for five, near the category's $29 middle. The page also shows an INR 12,999 plan.
- **Free plan and trial: B.** Embark is free for life with unlimited users and 10,000 records that cannot be expanded. One small team can live on that, until the records run out.
- **Features: C.** Pipelines, portal lead capture, quotations, WhatsApp, calling and a field-sales app. BI and analytics and Goals vs Achieved are add-ons on Elevate.
- **Ease of use: C.** No store rating on record. You build your pipelines and lead sources before it works for you.
- **Platforms and integrations: B.** Web, iPhone and Android, with IndiaMART, Justdial and WhatsApp Business. No desktop app is listed.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Kylas's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among CRM tools

- Kylas's GPA of 2.6 is higher than 99 of the 116 other CRM tools we grade, and level with 6.
- It stands best on value for money (B, above 101 of 116) and worst on features (C, above 1).
- Its paid plans start at $175 a month, against a middle price of $29 for the category: 86 of the 93 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 43 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/crm

## Keep it, or make your own?

**Keep it.** To replace Kylas you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.6 is higher than 99 of the 116 other CRM tools we grade. It costs $2,100 a year.

- You could make: Sales pipeline, quotes and estimates and reports: an app builder makes these well.
- You could not: The WhatsApp Business API, which Meta opens only through approved partners.
- You could not: Connections to other products, each kept working as those products change.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: AI features, unless you pay a model provider for each request yourself.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

IndiaMart, Justdial, WhatsApp Business

**Tags:** Sales pipeline, Quotes and estimates, WhatsApp messaging, AI features, Workflow automation, Reports

## Alternatives

- [Zoho CRM](https://toolgpa.com/tools/zoho-crm): Sales CRM with a free edition, process automation and Zia AI. [Compare](https://toolgpa.com/compare/kylas-vs-zoho-crm)
- [Bigin by Zoho CRM](https://toolgpa.com/tools/bigin): Pipeline-based CRM from Zoho for small businesses. [Compare](https://toolgpa.com/compare/bigin-vs-kylas)
- [Freshsales](https://toolgpa.com/tools/freshsales): Sales CRM with built-in phone, email, chat and Freddy AI. [Compare](https://toolgpa.com/compare/freshsales-vs-kylas)
- [Vtiger](https://toolgpa.com/tools/vtiger): All-in-one CRM with a free cloud plan and an open-source edition. [Compare](https://toolgpa.com/compare/kylas-vs-vtiger)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 13, 2026:

- https://kylas.io/pricing
- https://kylas.io

Page: https://toolgpa.com/tools/kylas
Listed by ToolGPA (toolgpa.com).