# LiveAgent > Help desk with email tickets, live chat, call center and AI agents LiveAgent is a help desk that handles email tickets, website live chat, phone calls and social messages in one place, with a knowledge base and customer portal. It is priced per agent, and AI agents are included on every plan, while the call center and most social channels need a higher plan or a monthly add-on. - **Category:** Help Desks & Live Chat - **Made by:** Quality Unit, LLC - **Website:** https://www.liveagent.com - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing LiveAgent is a paid product with a free trial, starting at $15 per agent / month, billed annually ($19 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 30-day free trial, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Small business | $15 per agent / month, billed annually ($19 billed monthly) | Email ticketing, live chat, a knowledge base, customer portal, contact forms, automation rules and AI agents. 3 email accounts and 2 chat buttons. | | Medium business | $29 per agent / month, billed annually ($35 billed monthly) | Adds a call center with IVR, AI agent setup, reports, proactive chat invitations, SLAs, SSO and custom roles. 10 email accounts. | | Large business | $49 per agent / month, billed annually ($59 billed monthly) | Adds time tracking and an audit log, and includes Facebook, Instagram, X, Viber, Telegram and WhatsApp without add-on fees. | | Enterprise | $69 per agent / month, billed annually ($85 billed monthly) | Near-unlimited limits, a dedicated account manager, priority support, no LiveAgent branding and custom billing. Sold after a demo call. | Read from https://www.liveagent.com/pricing/ on Oct 17, 2026. Prices change, so confirm with LiveAgent before buying. ## Ways to pay less - **About 21% off with annual billing** (Annual discount): LiveAgent lists Small at $15 per agent a month billed annually against $19 billed monthly, with lower annual rates on every plan. Source: https://www.liveagent.com/pricing/ ## Key features - **Email ticketing:** Support emails become tickets with collision detection, merging, splitting, tags, custom fields and canned replies. - **Live chat:** A chat button for websites with a real-time visitor monitor and satisfaction surveys. Proactive chat invitations start on Medium. - **Call center:** From Medium up: call queues, IVR, call routing and transfers, and call recording inside the help desk. - **AI agents:** An AI chatbot that hands chats to a person, an answer assistant for agents, and AI that replies to, sorts and summarizes tickets. - **Self-service:** A knowledge base, customer portals and a customer forum on every plan. Extra knowledge bases cost $19 a month each. - **Social and messaging channels:** Facebook, Instagram, X, Viber, Telegram and WhatsApp messages land in the ticket queue. WhatsApp works through Twilio or 360dialog. ## Good for - Teams that answer email, chat and phone from one help desk - Small support teams wanting a low per-agent price - Businesses that want a long trial before paying ## Worth knowing - On Small and Medium, Facebook, X, Viber and WhatsApp cost $39 a month each, and Instagram adds $19 on top of Facebook; they are included from Large. - The call center, reports and SLAs need Medium or above. - Small is limited to 3 email accounts, 2 chat buttons and 20 canned messages. - Time tracking is a $19 a month add-on below Large, and each extra knowledge base costs $19 a month. ## ToolGPA grades **GPA: 2.6 out of 4**, graded Oct 17, 2026. LiveAgent does email tickets, website chat, a knowledge base and AI agents from $15 an agent, which is a lot for the money, and it adds a call center on the next plan up. There's a 30-day trial with no card, too. The catch is social channels: on the two cheaper plans, Facebook, WhatsApp and the rest cost $39 a month each. - **Value for money: B.** Small business is $15 an agent a month billed yearly ($19 monthly), inside the cheaper quarter of help desks, and it already has email tickets, live chat, a knowledge base, a customer portal and AI agents. The call center is on Medium at $29. - **Free plan and trial: C.** A 30-day free trial with no card needed, which is one of the longer ones here. There's no free plan, so after the month you pay or leave. - **Features: B.** Email tickets, live chat, a call center with IVR, AI agents, a knowledge base, customer portal and forum, and Facebook, Instagram, X, Viber, Telegram and WhatsApp in the same queue. That covers the whole job. - **Ease of use: C.** No store rating on record. There's a lot in one product, email accounts, chat buttons, phone queues and automation rules, so expect a learning curve before it all runs. - **Platforms and integrations: B.** Web, iPhone and Android, with Slack, Zapier, WordPress, Stripe, BigCommerce and Asana, plus WhatsApp and Telegram as channels and an API. There's no desktop app, so it stops at a B. These are ToolGPA's own grades. Graded from this listing, whose facts were read from LiveAgent's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - LiveAgent's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3. - It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0). - Its paid plans start at $15 a month for each person, against a middle price of $24.17 for the category: 3 of the 18 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace LiveAgent you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It costs $180 a year. - You could make: Help desk, help center and reports: an app builder makes these well. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Slack, Zapier and WordPress among them, and has an API. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Slack, Zapier, WordPress, Stripe, BigCommerce, Asana, WhatsApp, Telegram **Tags:** Help desk, Live chat, Help center, AI support agent, Reports, Public API ## Alternatives - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/liveagent-vs-zendesk) - [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-liveagent) - [Zoho Desk](https://toolgpa.com/tools/zoho-desk): Low-cost ticketing help desk with a free plan for three users. [Compare](https://toolgpa.com/compare/liveagent-vs-zoho-desk) - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/liveagent-vs-livechat) - [Deskpro](https://toolgpa.com/tools/deskpro): Help desk for cloud or self-hosted use, with seat minimums. [Compare](https://toolgpa.com/compare/deskpro-vs-liveagent) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.liveagent.com/pricing/ - https://www.liveagent.com/integrations/ - https://www.liveagent.com/about/ Page: https://toolgpa.com/tools/liveagent Listed by ToolGPA (toolgpa.com).