# Text by LiveChat > Website chat, ticketing and an AI agent from the LiveChat team Text by LiveChat is the live chat and customer service tool that livechat.com now sells to new customers in place of the older LiveChat plans. It brings website chat, WhatsApp, Messenger, SMS and email into one inbox with ticketing, and every plan includes an AI Agent with a monthly allowance of AI resolutions. Pricing is per user. - **Category:** Help Desks & Live Chat - **Made by:** Text, Inc. (since 2002) - **Website:** https://www.livechat.com - **Runs on:** Web, macOS, Windows, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing Text by LiveChat is a paid product with a free trial, starting at $19 per user / month, billed annually ($25 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 14-day free trial of Essential or Growth, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Essential | $19 per user / month, billed annually ($25 billed monthly) | Chat, inbox and ticketing, 1 AI Agent with 10 AI resolutions a month, 50 live visitors tracked, 3 proactive campaigns and 60 days of chat history. | | Growth | $79 per user / month, billed annually ($99 billed monthly) | Adds 10 AI Agents and 200 AI resolutions a month, chat supervision, shared canned replies, unlimited history, 400 live visitors and team reports. | | Enterprise | Custom | Custom AI agents built for you, flexible usage limits, a white-label widget, SSO and audit logs, SLAs and a dedicated account team. Sold through sales. | Read from https://www.livechat.com/pricing/ on Oct 17, 2026. Prices change, so confirm with Text by LiveChat before buying. ## Ways to pay less - **About 20% to 24% off with annual billing** (Annual discount): The pricing page puts the annual saving at about 24% on Essential ($19 against $25 per user a month) and about 20% on Growth ($79 against $99). Source: https://www.livechat.com/pricing/ ## Key features - **Website chat with visitor tracking:** A chat widget for websites and stores that shows who is browsing, which pages they view and, for Shopify stores, what is in their cart. - **One inbox for several channels:** Website chat, WhatsApp, Messenger, SMS through Twilio and email arrive in one inbox, with a ticketing system for follow-ups, on every plan. - **AI Agent:** Answers customers from your knowledge sources and hands over to a person. Essential includes 1 agent and 10 resolutions a month, Growth 10 agents and 200. - **AI Copilot for agents:** Suggests replies and edits text for the team: 5 suggestions per user a month on Essential and 50 on Growth, which also adds chat and ticket summaries. - **Proactive campaigns:** Chat invitations and cart recovery messages shown to visitors, with sales reports tied to chats. Essential allows 3 campaigns and Growth 30. - **Apps for desktop and phone:** Agents can work in a browser or in apps for Windows, Mac, iOS and Android. ## Good for - Online stores, especially on Shopify, that sell through chat - Small teams that want chat and tickets under one per-user price - Teams that want an AI agent included rather than billed separately ## Worth knowing - New sign-ups now get Text plans; the older LiveChat plans stay only for existing customers, and Text features are not part of them. - AI resolutions beyond the monthly allowance (10 on Essential, 200 on Growth) cost $49.50 per pack of 50. - There is no free plan, and every person who answers chats or tickets needs a paid seat. - Essential keeps chat and file history for 60 days and tracks 50 live visitors; unlimited history and multilingual chat need Growth. ## ToolGPA grades **GPA: 2.4 out of 4**, graded Oct 17, 2026. Text by LiveChat is the new LiveChat: website chat, WhatsApp, Messenger, SMS and email in one inbox, with tickets and an AI agent on every plan from $19 a user. Its apps cover every device, too. But the step from Essential to Growth is $19 to $79 a user, and its plans list no help center or phone channel. - **Value for money: C.** Essential is $19 a user a month billed yearly ($25 monthly), between the cheaper quarter and the middle of help desks. It already has chat, tickets and an AI agent, but only 10 AI resolutions a month, and the next plan, Growth, is $79 a user. - **Free plan and trial: C.** A 14-day free trial of Essential or Growth with no card needed. There's no free plan, and once it ends every person who answers chats or tickets needs a paid seat. - **Features: C.** Website chat that shows who's browsing and what's in their cart, one inbox for chat, WhatsApp, Messenger, SMS and email, tickets, an AI agent and reply help. The gaps: no help center or phone channel on the listing, and Essential keeps 60 days of history. - **Ease of use: C.** No store rating on record. You add the chat box to your site, connect each channel and point the AI agent at your knowledge sources before it does much on its own. - **Platforms and integrations: A.** Web, Mac, Windows, iPhone and Android apps for agents, with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Instagram and Klaviyo, and an API. Every device type is covered. These are ToolGPA's own grades. Graded from this listing, whose facts were read from LiveChat's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Text by LiveChat's GPA of 2.4 is higher than 6 of the 19 other help desk and live chat tools we grade, and level with 5. - It stands best on platforms and integrations (A, above 16 of 19) and worst on features (C, above 0). - Its paid plans start at $19 a month for each person, against a middle price of $24.17 for the category: 5 of the 18 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Text by LiveChat you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 8 of the 19 other help desk and live chat tools grade higher. It costs $228 a year. - You could make: Help desk: an app builder makes this well. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Shopify, WooCommerce and WordPress among them, and has an API. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: Hooks into the device itself: widgets. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo **Tags:** Live chat, Help desk, AI support agent, AI features, Public API ## Alternatives - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/livechat-vs-tidio) - [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/intercom-vs-livechat) - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/livechat-vs-zendesk) - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-livechat) - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/livechat-vs-tawk-to) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.livechat.com/pricing/ - https://www.livechat.com/ - https://www.livechat.com/pricing-legacy/ - https://www.text.com/about/ Page: https://toolgpa.com/tools/livechat Listed by ToolGPA (toolgpa.com).