# LiveHelpNow review (2026): is it worth $39 a month per seat?

> Live chat, ticketing and knowledge base with a built-in AI agent

Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA.

LiveHelpNow is a customer support platform that puts website live chat, SMS, email tickets, phone and social messaging in one agent workspace, with a knowledge base and customer portal. Plans are priced per seat, and its Hue AI assistant is an add-on beyond the agent-assist features included in every plan.

- **Category:** Help Desks & Live Chat
- **Made by:** LiveHelpNow LLC
- **Website:** https://livehelpnow.net
- **Runs on:** Web
- **Who should skip it:** Tight on Essential: ticketing, call logging and workforce tools need Professional at $59.
- **Facts last checked:** Nov 13, 2026

## Pricing

As of Nov 13, 2026, LiveHelpNow is a paid product with a free trial, starting at $39 per seat / month, billing basis not stated.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** Free trial, set up for your team after a short call.

| Plan | Price | What you get |
| --- | --- | --- |
| Essential | $39 per seat / month, billing basis not stated | Live chat, knowledge base, support portal, surveys, social channels, basic automations and reporting; one chat domain. |
| Professional | $59 per seat / month, billing basis not stated | Adds ticketing, workforce management, advanced automations, KPI dashboards, data export and call logging. |
| Premium | $79 per seat / month, billing basis not stated | Adds onboarding, a monthly success call, priority support, no LiveHelpNow branding and higher limits. |
| Enterprise | Custom | For large or complex requirements. Priced through sales. |

Read from https://livehelpnow.net/pricing on Nov 13, 2026. Prices change, so confirm with LiveHelpNow before buying.

## Key features

- **Live chat and ticketing:** Website chat, SMS and email tickets sit in one agent workspace; ticketing starts on the Professional plan.
- **Knowledge base and portal:** Essential includes a knowledge base with unlimited articles, a customer support portal and secure forms.
- **Phone and social channels:** Call flows, callbacks and Zoom Phone, plus Facebook Messenger, Instagram, WhatsApp, Google Business Messages and Slack.
- **Hue AI assistant:** Hue answers from your knowledge base, past chats and uploaded documents, in chat, on tickets and on the phone, and suggests replies to agents.
- **Automations and routing:** Conversations are routed by skill, availability and context, with automations that grow more advanced on higher plans.
- **API and developer tools:** A REST API, OAuth, webhooks and a JavaScript SDK for the chat widget are documented for developers.

## Good for

- Support teams that want chat, tickets and a knowledge base from one vendor
- Teams running several brands or sites with separate chat domains and knowledge bases

## Worth knowing

- Ticketing, call logging and workforce management need Professional or higher.
- Hue AI add-ons cost extra: Knowledge AI from $99 a month, Conversational AI from $499 and Conversational AI Plus from $799.
- The pricing page does not say whether seat prices are billed monthly or annually.
- The pages list no desktop or mobile apps; agents use the web workspace.

## ToolGPA grades

**GPA: 2.4 out of 4**, graded Nov 13, 2026. LiveHelpNow brings live chat, tickets, a knowledge base, phone and social messaging into one agent workspace, at $39 a seat a month. Ticketing, call logging and workforce tools need Professional at $59, and its Hue AI add-ons start at $99 a month on top. The pricing page does not say whether those seat prices are monthly or yearly.

- **Value for money: C.** $39 a seat a month for Essential, which sits between the middle ($29) and the dearer quarter ($45) of the category. Tickets need Professional at $59.
- **Free plan and trial: C.** A free trial set up after a short call; its length and any card requirement aren't stated. There is no free plan.
- **Features: B.** Live chat, tickets, a knowledge base, phone, social channels, automations and an API. The listing shows no gap in the core job, though ticketing is on Professional.
- **Ease of use: C.** No store rating on record. A trial is arranged by a call, and channels and routing have to be set up.
- **Platforms and integrations: B.** Web only, with Salesforce, HubSpot, Zendesk, Slack and Shopify connections. No desktop or phone apps are listed.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from LiveHelpNow LLC's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- LiveHelpNow's GPA of 2.4 is higher than 54 of the 92 other help desk and live chat tools we grade, and level with 17.
- It stands best on features (B, above 64 of 92) and worst on ease of use (C, above 5).
- Its paid plans start at $39 a month for each person, against a middle price of $29 for the category: 52 of the 78 others that charge start lower.
- On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace LiveHelpNow you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It costs $468 a year.

- You could make: Help desk and help center: an app builder makes these well.
- You could not: An AI model answering your customers from your own help articles.
- You could not: One mailbox that several people work at once.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: It plugs into other products, Salesforce, HubSpot and Zendesk among them, and has an API.
- You could not: Hooks into the device itself: widgets.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Salesforce, HubSpot, Zendesk, Zoho CRM, Slack, Mailchimp, Shopify, Twilio

**Tags:** Live chat, Help desk, Help center, AI support agent, Shared inbox, Public API

## Alternatives

- [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/livechat-vs-livehelpnow)
- [LiveAgent](https://toolgpa.com/tools/liveagent): Help desk with email tickets, live chat, call center and AI agents. [Compare](https://toolgpa.com/compare/liveagent-vs-livehelpnow)
- [Comm100](https://toolgpa.com/tools/comm100): Live chat, ticketing and AI agents for support teams. [Compare](https://toolgpa.com/compare/comm100-vs-livehelpnow)
- [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/livehelpnow-vs-zendesk)
- [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-livehelpnow)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 13, 2026:

- https://livehelpnow.net/pricing
- https://livehelpnow.net/
- https://livehelpnow.net/integrations

Page: https://toolgpa.com/tools/livehelpnow
Listed by ToolGPA (toolgpa.com).