# Lorikeet review (2026): is it worth $2,100 a month, billed yearly? > AI agent that resolves complex support tickets end to end Checked Nov 12, 2026 ยท graded Nov 13, 2026 by ToolGPA. Lorikeet is an AI customer support agent aimed at fintech, healthtech and insurance companies with complex, regulated support work. It follows a company's written procedures, acts through the company's own APIs, and works inside help desks such as Zendesk and Intercom. Pricing combines an annual platform plan with a rate per resolved ticket. - **Category:** Help Desks & Live Chat - **Made by:** Lorikeet - **Website:** https://www.lorikeetcx.ai - **Runs on:** Web - **Who should skip it:** Not for you if you handle a few hundred tickets a month, since the entry plan is $2,100. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Lorikeet is a paid product with a free trial, starting at $2,100 per month, paid annually, plus per-resolution rates. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 30-day free trial on every plan. | Plan | Price | What you get | | --- | --- | --- | | Start | $2,100 per month, paid annually, for under 5,000 tickets a month | Platform included; chat, email and SMS resolutions $0.99 each, triage $0.30, automated QA $0.30. | | Scale | $5,100 per month, paid annually, for 5,000 to 20,000 tickets a month | Platform included; chat, email and SMS resolutions $0.90 each, triage $0.27, automated QA $0.27. | | Signature | Custom | For 20,000 or more tickets a month; custom rates, and a $75K platform fee on the custom enterprise tier. | Read from https://www.lorikeetcx.ai/pricing on Nov 12, 2026. Prices change, so confirm with Lorikeet before buying. ## Key features - **Resolves tickets through your systems:** The agent works inside tools like Zendesk, Intercom, Salesforce and HubSpot and completes requests through the company's own APIs. - **Follows written procedures:** Company procedures, from a short form to a long refund flow, are executed step by step rather than answered from help articles. - **Channels:** Pricing covers chat, email and SMS resolutions, inbound or outbound, and voice calls at a higher per-call rate. - **Triage and automated QA:** Separate per-ticket rates cover routing or analytics tagging of tickets and automated quality checks of conversations. - **Goal-driven outreach:** Dreamweaver takes a goal such as retention or lifetime value and decides what each customer needs next, including outbound messages. ## Good for - Fintech, healthtech and insurance support teams with multi-step cases - Teams that want to keep their current help desk and add an AI agent - Support leaders who prefer paying per resolved ticket ## Worth knowing - The entry plan is $2,100 a month paid annually, so it suits teams with real ticket volume. - Voice resolutions cost $1.50 each on Start and $1.20 on Scale, with full pricing set after a consultation. - Escalations to a person and unresolved tickets are not charged, but each resolution is billed on top of the plan. - Time to first live ticket averages under 29 days, according to the pricing page. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 13, 2026. Lorikeet is an AI agent that works through complex support tickets using your own systems, priced at $2,100 a month plus a rate per resolution. It is for teams with real ticket volume, and the pricing page says getting to the first live ticket averages under 29 days. - **Value for money: D.** $2,100 a month on annual billing for under 5,000 tickets, far above the $89 where the dearest tenth of support tools starts, plus $0.99 to $1.50 per resolution. It is a different kind of product, an AI resolver, but the entry cost is steep. - **Free plan and trial: C.** 30-day free trial on every plan. No free plan, and the listing does not say a card is needed. - **Features: C.** It resolves tickets through your systems, follows written procedures, covers channels, triage and automated QA. It works on top of a help desk you already have. - **Ease of use: D.** No store rating on record. Time to first live ticket averages under 29 days. - **Platforms and integrations: B.** Web only, with 4 integrations on record. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Lorikeet's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Lorikeet's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11. - It stands best on platforms and integrations (B, above 6 of 66) and worst on value for money (D, above 0). - Its paid plans start at $2,100 a month, against a middle price of $29 for the category: 57 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.0 out of 4. 51 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Lorikeet you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $25,200 a year. - You could not: An AI model answering your customers from your own help articles. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: Connections to other products, each kept working as those products change. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Zendesk, Intercom, Salesforce, HubSpot **Tags:** AI support agent, AI agents, Workflow automation, AI features ## Alternatives - [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/intercom-vs-lorikeet) - [Forethought](https://toolgpa.com/tools/forethought): Enterprise AI agents for support, sold by quote and joining Zendesk. [Compare](https://toolgpa.com/compare/forethought-vs-lorikeet) - [Siena AI](https://toolgpa.com/tools/siena-ai): AI customer service agent for ecommerce and consumer brands. [Compare](https://toolgpa.com/compare/lorikeet-vs-siena-ai) - [Zowie](https://toolgpa.com/tools/zowie): Enterprise AI agents for customer service across voice, chat and email. [Compare](https://toolgpa.com/compare/lorikeet-vs-zowie) - [Gladly](https://toolgpa.com/tools/gladly): Customer service and commerce AI built for retail brands. [Compare](https://toolgpa.com/compare/gladly-vs-lorikeet) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.lorikeetcx.ai/pricing - https://www.lorikeetcx.ai Page: https://toolgpa.com/tools/lorikeet Listed by ToolGPA (toolgpa.com).