# Documo review (2026): is it worth $25 a month, billed yearly?

> HIPAA cloud fax for healthcare, formerly mFax, with a fax API

Checked Oct 23, 2026 · graded Oct 24, 2026 by ToolGPA.

Documo, launched as mFax in 2017, is a cloud fax service built mainly for healthcare. Faxes are sent and received in a browser, by email, from a printer or an analog fax machine connector, and through a REST API, with a signed BAA on every plan. Add-ons sort, read and route incoming faxes with AI and connect them to electronic health records.

- **Category:** Online Fax
- **Made by:** Documo (since 2017)
- **Website:** https://www.documo.com
- **Runs on:** Web
- **Who should skip it:** Pricey if you're one person, as Solo is $25 a month billed yearly for 300 pages, with 15 cents for each extra page.
- **Facts last checked:** Oct 23, 2026

## Pricing

As of Oct 23, 2026, Documo is a paid product with a free trial, starting at $25 per month for 300 pages, billed annually.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 14-day free trial, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Solo Cloud Fax | $25 per month for 300 pages, billed annually | One user and one fax number, 15 cents per extra page, $3 a month per extra user or number. The page shows no monthly-billed price. |
| Business Cloud Fax | $80 per month for 1,500 pages, billed annually ($100 billed monthly) | 10 users, 5 fax numbers and API access, with 9 cents per extra page. |
| Enterprise Cloud Fax | $240 per month for 6,000 pages, billed annually ($300 billed monthly) | 50 users, 10 fax numbers, single sign-on and API access, with 7 cents per extra page. The pricing FAQ gives $250 a month instead. |
| Custom Platform | Custom | Unlimited users and numbers, AI document classification and extraction, EHR integrations and an account manager, priced with sales. |

Read from https://www.documo.com/pricing/ on Oct 23, 2026. Prices change, so confirm with Documo before buying.

## Ways to pay less

- **Save 20% with yearly billing** (Annual discount): Documo's pricing page says yearly billing saves 20%: $240 a year on Business Cloud Fax and $720 a year on Enterprise Cloud Fax. Source: https://www.documo.com/pricing/

## Key features

- **Browser, email and print to fax:** Send and receive from a browser or an email inbox, print documents straight to fax, and plug an analog fax machine into the service without a phone line.
- **Signed BAA on every plan:** Documo says every plan is HIPAA compliant and that it signs a BAA at no extra charge, with SOC 2 Type II, audit logs and AES-256 encryption.
- **Cloud Fax API:** A REST API with webhooks sends and receives faxes, generates cover pages and reports delivery status. API access is listed from the Business plan.
- **AI document processing:** An add-on splits, classifies and reads incoming faxes, with a model trained on 20 common healthcare document types, and matches them to patient records.
- **Numbers and porting:** Choose a local or toll-free number, or port an existing one into Documo.
- **E-signatures and Direct messaging:** Sign documents within fax workflows, and add Direct Secure Messaging with an inbox as a paid add-on.

## Good for

- Clinics and practices that need HIPAA fax with a signed BAA
- Healthcare software teams building fax into their own product
- Organizations that want incoming faxes read and routed automatically

## Worth knowing

- There are no mobile or desktop apps listed; faxing happens in the browser, by email, from a printer or through the API.
- Fax storage is kept for 1 year on the Solo, Business and Enterprise plans.
- AI document processing is billed per document as an add-on and priced through sales.
- Extra pages cost 7 to 15 cents depending on the plan, and extra users and numbers $3 a month each.

## ToolGPA grades

**GPA: 1.8 out of 4**, graded Oct 24, 2026. Documo, once mFax, is cloud fax for healthcare with a signed BAA on every plan, a REST API from Business up and an add-on that reads and routes incoming faxes. It starts at $25 a month billed yearly for 300 pages, there are no phone or desktop apps, and faxes are only kept for 1 year.

- **Value for money: D.** Solo is $25 a month billed yearly for one user and 300 pages, with no monthly price shown, which puts it in this category's dearest tenth. The BAA is included, where eFax wants Business at $33.33 for one.
- **Free plan and trial: C.** A 14-day trial with no credit card needed, and extensions through sales. No free plan after it.
- **Features: C.** Browser, email, print and analog-machine faxing, numbers and porting, a BAA on every plan, an API from Business and AI reading as an add-on. The gaps: faxes are kept for 1 year, and the AI add-on is priced by sales.
- **Ease of use: C.** No store rating on record, and no app to install: you fax in a browser, by email, or through a printer or analog machine you connect. It's built to plug faxes into clinic systems.
- **Platforms and integrations: C.** Web only, with no phone or desktop app. A REST API with webhooks starts on Business at $80 a month, no ready-made integrations are listed, and EHR links are on the custom plan.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Documo's own pages on 23 October 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among online fax services

- Documo's GPA of 1.8 is higher than 0 of the 10 other online fax services we grade.
- It stands best on free plan and trial (C, above 5 of 10) and worst on value for money (D, above 0).
- Its paid plans start at $25 a month, against a middle price of $9.15 for the category: 9 of the 9 others that charge start lower.
- On features, ease of use and platforms it scores 2.0 out of 4. 9 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/online-fax

## Keep it, or make your own?

**Keep it.** To replace Documo you would be making fax numbers connected to the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 10 of the 10 other online fax services grade higher. It costs $300 a year.

- You could not: Fax numbers connected to the phone network.
- You could not: An API that other software can build on.
- You could not: AI features, unless you pay a model provider for each request yourself.
- You could not: What a company asks for before it lets staff use something: SOC 2, HIPAA and audit logs.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

**Tags:** Online fax, Public API, AI features

## Alternatives

- [Sfax](https://toolgpa.com/tools/sfax): HIPAA cloud fax for healthcare offices, with print drivers and an API. [Compare](https://toolgpa.com/compare/mfax-vs-sfax)
- [eFax](https://toolgpa.com/tools/efax): Online fax by email, web and apps, with personal and business plans. [Compare](https://toolgpa.com/compare/efax-vs-mfax)
- [Fax.Plus](https://toolgpa.com/tools/fax-plus): Online fax by web, email, desktop and mobile apps, priced by pages. [Compare](https://toolgpa.com/compare/fax-plus-vs-mfax)
- [iFax](https://toolgpa.com/tools/ifax): Online fax apps and fax API, with HIPAA plans and AI fax reading. [Compare](https://toolgpa.com/compare/ifax-vs-mfax)
- [Notifyre](https://toolgpa.com/tools/notifyre): Pay-per-page online fax and business texting, with a fax API. [Compare](https://toolgpa.com/compare/mfax-vs-notifyre)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 23, 2026:

- https://www.documo.com/pricing/
- https://www.documo.com
- https://www.documo.com/cloud-fax/
- https://www.documo.com/integrations/
- https://www.documo.com/about-us/

Page: https://toolgpa.com/tools/mfax
Listed by ToolGPA (toolgpa.com).