# Microsoft Dynamics 365 Sales > Microsoft's sales CRM with Copilot and prebuilt sales agents Dynamics 365 Sales is Microsoft's CRM for sales teams, covering sales force automation, forecasting, reporting and customization through Power Platform. Copilot and prebuilt sales agents add AI summaries, email drafting and lead research, and the product is closely tied to Outlook, Teams and the rest of Microsoft 365. It is sold per user in Professional, Enterprise and Premium plans, paid yearly. - **Category:** CRM Software - **Made by:** Microsoft - **Website:** https://www.microsoft.com/en-us/dynamics-365/products/sales - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 5, 2026 ## Pricing Microsoft Dynamics 365 Sales is a paid product with a free trial, starting at $65 per user / month, paid yearly. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 30-day free trial. | Plan | Price | What you get | | --- | --- | --- | | Dynamics 365 Sales Professional | $65 per user / month, paid yearly | Core sales force automation, Microsoft 365 interoperation, reporting and dashboards, with limited customization and automation. | | Dynamics 365 Sales Enterprise Edition | $105 per user / month, paid yearly | Adds advanced sales force automation, custom apps, Copilot capabilities and included capacity for conversation intelligence. | | Dynamics 365 Sales Premium | $150 per user / month, paid yearly | Everything in Enterprise plus Sales Insights, AI-recommended actions, data enrichment and 1,000 Copilot Credits per user a month. | | Microsoft Relationship Sales | Custom | Dynamics 365 Sales Enterprise plus LinkedIn Sales Navigator. Pricing is on request and requires a 10-seat minimum. | Read from https://www.microsoft.com/en-us/dynamics-365/products/sales/pricing on Oct 5, 2026. Prices change, so confirm with Microsoft Dynamics 365 Sales before buying. ## Ways to pay less - **$23.80 per user / month for nonprofits** (Nonprofit): Microsoft's nonprofit page lists Dynamics 365 Sales Enterprise at a discounted price of $23.80 per user a month for eligible nonprofits. Source: https://www.microsoft.com/en-us/nonprofits/dynamics-365 ## Key features - **Sales force automation:** Every plan includes core sales force automation with reporting and dashboards. Sales Enterprise adds advanced sales force automation and custom apps. - **Copilot in Sales, Outlook and Teams:** Copilot answers natural-language questions about the pipeline, drafts emails and writes opportunity and meeting summaries. It is included from Sales Enterprise, not Professional. - **Sales agents:** Prebuilt agents qualify leads, research opportunities and analyze deals, and custom agents can be built in Copilot Studio. Agents consume Copilot Credits. - **Forecasting and team insights:** Forecasts and charts predict revenue and track performance against goals, and managers can query Copilot for metrics such as conversion and win rates. - **Customization with Power Platform:** Fields, dashboards and views can be configured to match a sales methodology, and Power Platform is used to build custom sales apps and automate business processes. - **Mobile app:** The Dynamics 365 Sales mobile app for iOS and Android is included with every plan and handles tasks such as meeting prep and call logging. ## Good for - Organizations standardized on Microsoft 365, Outlook and Teams - Sales teams that want Copilot and AI agents inside the CRM - Companies that need to tailor the CRM with Power Platform ## Worth knowing - There is no free plan, and the listed prices are per user per month, paid yearly. - Sales Professional has limited customization and no custom apps, Copilot capabilities or conversation intelligence. - Agents run on Copilot Credits: Premium includes 1,000 per user a month, and extra credits are pay-as-you-go or prepaid through Azure. - Microsoft Relationship Sales, which bundles LinkedIn Sales Navigator, has a 10-seat minimum and no public price. ## What people say - **App Store rating of the iPhone and iPad app:** 4.3 out of 5 from 847 ratings in the United States, read Oct 5, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id1485578688 ## Works with Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Power Platform, Copilot Studio, Excel **Tags:** Sales pipeline, AI agents, AI features, Reports, Workflow automation ## Alternatives - [Salesforce](https://toolgpa.com/tools/salesforce): CRM platform for sales teams with AI agents and a free 2-user suite. [Compare](https://toolgpa.com/compare/microsoft-dynamics-365-sales-vs-salesforce) - [HubSpot](https://toolgpa.com/tools/hubspot): Free CRM at the center of a marketing, sales and service suite. [Compare](https://toolgpa.com/compare/hubspot-vs-microsoft-dynamics-365-sales) - [Zoho CRM](https://toolgpa.com/tools/zoho-crm): Sales CRM with a free edition, process automation and Zia AI. [Compare](https://toolgpa.com/compare/microsoft-dynamics-365-sales-vs-zoho-crm) - [Odoo CRM](https://toolgpa.com/tools/odoo-crm): Open-source CRM app from the Odoo business suite. [Compare](https://toolgpa.com/compare/microsoft-dynamics-365-sales-vs-odoo-crm) - [Pipedrive](https://toolgpa.com/tools/pipedrive): Sales CRM organized around visual deal pipelines. [Compare](https://toolgpa.com/compare/microsoft-dynamics-365-sales-vs-pipedrive) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 5, 2026: - https://www.microsoft.com/en-us/dynamics-365/products/sales/pricing - https://www.microsoft.com/en-us/dynamics-365/products/sales - https://learn.microsoft.com/en-us/dynamics365/sales/sales-mobile/install-mobile-app - https://www.microsoft.com/en-us/nonprofits/dynamics-365 Page: https://toolgpa.com/tools/microsoft-dynamics-365-sales Listed by ToolGPA (toolgpa.com).