# Mitel review (2026): is it worth it? > Business phone systems, collaboration and contact center software Checked Nov 12, 2026 ยท graded Nov 13, 2026 by ToolGPA. Mitel sells business communications that run in the cloud, on premises or as a hybrid: MiVoice Business for voice, OpenScape Voice for large multi-site enterprises, MiCollab for chat, video and presence, a contact center product, and IP and DECT phones. No prices are published. - **Category:** Business Phone Systems - **Made by:** Mitel - **Website:** https://www.mitel.com - **Runs on:** Web - **Who should skip it:** Not for you if you want prices on a page, as none are published. - **Facts last checked:** Nov 12, 2026 ## Pricing Mitel's current pricing could not be confirmed from its own site. ## Key features - **MiVoice Business:** Business voice for roughly 10 to 1,000 users, offered on premises or hosted. - **OpenScape Voice:** Voice for multi-site enterprises of about 1,000 to 50,000 users, with on-premises control and cloud options. - **MiCollab:** Team chat, video and presence, listed with mobile and desktop apps. - **Contact center:** A Mitel CX contact center product sits alongside the voice platforms. - **Desk and wireless phones:** The product list includes 6900 Series IP desk phones and 700d DECT phones for frontline staff. ## Good for - Businesses that want a choice of cloud, on-premises or hybrid phone systems - Organizations that need hardware desk phones and DECT handsets - Larger multi-site firms comparing enterprise voice platforms ## Worth knowing - Mitel's own site blocks automated reading, so the product list here comes from a summary of its products page. - No plan names or prices are published; the page points buyers to sales for a quote. - Platform support for the apps was not confirmed from a readable vendor page and should be checked. ## ToolGPA grades **GPA: 1.6 out of 4**, graded Nov 13, 2026. Mitel sells business phone systems, collaboration and contact centre software, plus desk and wireless phones. The page points buyers to sales for a quote, shows no plans or prices, and its own site refuses automated reading, so much of what we know comes from a product summary. - **Value for money: C.** No price is published, so it sits in the middle until a quote says otherwise. - **Free plan and trial: F.** No free plan and no trial on record, and no self-serve sign-up shown. - **Features: C.** MiVoice Business, OpenScape Voice, MiCollab, contact centre and handsets. The listing is thin on what each does. - **Ease of use: C.** No store rating on record, and no readable page shows the setup. Phone systems and handsets usually come through a reseller. - **Platforms and integrations: C.** Listed as web only; platform support for its apps was not confirmed from a readable vendor page. No integrations on record. These are ToolGPA's own grades. Graded from this listing, whose facts were read from a summary of Mitel's products page on 12 November 2026; the vendor's own site refused our request when we rechecked. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Mitel's GPA of 1.6 is higher than 3 of the 44 other business phone systems we grade, and level with 1. - It stands best on value for money (C, above 5 of 44) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Mitel you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 40 of the 44 other business phone systems grade higher. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: Chat that a whole team counts on staying up. - You could not: Sharing with other people, which means accounts and invitations. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. **Tags:** Business phone line, Video calls, Team chat ## Alternatives - [Avaya](https://toolgpa.com/tools/avaya): Enterprise voice, collaboration and customer experience platforms. [Compare](https://toolgpa.com/compare/avaya-vs-mitel) - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/mitel-vs-ringcentral) - [8x8](https://toolgpa.com/tools/8x8): Cloud phone system with team chat, meetings and a receptionist console. [Compare](https://toolgpa.com/compare/8x8-vs-mitel) - [Vonage Business Communications](https://toolgpa.com/tools/vonage): Business phone lines with texting, video meetings and team chat. [Compare](https://toolgpa.com/compare/mitel-vs-vonage) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.mitel.com/products Page: https://toolgpa.com/tools/mitel Listed by ToolGPA (toolgpa.com).