# Moveworks review (2026): is it worth it? > Employee-facing AI assistant for IT, HR and finance requests Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Moveworks is an AI assistant platform for employees that answers questions and completes tasks across business applications such as Workday, Coupa, ServiceNow and Salesforce. It runs through chat, a web interface, intranets and company portals, supports more than 100 languages, and has agent-building tools. ServiceNow acquired the company in late 2025. - **Category:** AI Assistants - **Made by:** Moveworks (since 2016) - **Website:** https://www.moveworks.com - **Runs on:** Web - **Who should skip it:** Skip it if you are one person or a small team, as there is no self-serve sign-up. - **Facts last checked:** Nov 12, 2026 ## Pricing Moveworks's current pricing could not be confirmed from its own site. ## Key features - **Search and action:** The assistant looks up information across connected apps and can then perform the task, such as resetting access or provisioning a tool. - **Reasoning Engine:** An agentic engine plans and runs multi-step requests and shows its reasoning. - **Tool Studio and agents:** Developers can build their own agents, and an AI Agent Marketplace lists prebuilt ones. - **Many surfaces:** Employees reach it through web, chat apps and company portals, and the Conversations API extends it further. - **Admin tools:** A self-service admin console and Employee Experience Insights give program owners metrics and governance controls. ## Good for - Large employers cutting routine IT and HR requests - ServiceNow customers wanting a front door to their workflows ## Worth knowing - No pricing is published; the site only offers a demo request. - It is sold to organizations and is now part of ServiceNow, with offerings branded around ServiceNow EmployeeWorks. - Setup involves connecting company systems, with a stated typical time to value of 8 weeks. - Enterprise sales cycles apply; there is no free plan or self-serve sign-up. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 12, 2026. Moveworks is an AI assistant for company staff that answers questions and completes tasks across Workday, ServiceNow and other work systems. It publishes no price and only offers a demo, and it is now part of ServiceNow, so it is a purchase for a company, not for one person. - **Value for money: C.** No price is published, only a demo request, so there is nothing to set against the $12 middle of the category. A company buying it should expect a quote. - **Free plan and trial: F.** No free plan, no trial and no self-serve sign-up are listed. The only way in is a demo request. - **Features: B.** Searches across company systems and takes actions in them, with a Reasoning Engine, agent-building tools and admin controls. The listing names no gap in that job. - **Ease of use: C.** No store rating on record. The site gives a typical time to value of 8 weeks, because company systems have to be connected first. - **Platforms and integrations: B.** Web, plus chat, intranet and portal surfaces, in more than 100 languages, with connectors to Workday, Coupa, ServiceNow, Salesforce and Slack. No phone or desktop app is listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Moveworks's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among AI assistants - Moveworks's GPA of 2.0 is higher than 4 of the 71 other AI assistants we grade, and level with 4. - It stands best on features (B, above 40 of 71) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/ai-assistants ## Keep it, or make your own? **Keep it.** To replace Moveworks you would be making an AI model, which you can rent by the request but not make. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 63 of the 71 other AI assistants grade higher. - You could not: An AI model, which you can rent by the request but not make. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: A search engine with an AI model behind it. - You could not: Connections to other products, each kept working as those products change. - You could not: What a company asks for before it lets staff use something: roles and permissions. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Workday, Coupa, ServiceNow, Salesforce, Confluence, Slack, GitHub, Box **Tags:** Chat assistant, AI agents, AI search, Workflow automation, Public API ## Alternatives - [Glean Assistant](https://toolgpa.com/tools/glean-assistant): Workplace AI assistant that searches and acts across company apps. [Compare](https://toolgpa.com/compare/glean-assistant-vs-moveworks) - [Writer](https://toolgpa.com/tools/writer): Enterprise AI agent platform with playbooks and governance. [Compare](https://toolgpa.com/compare/moveworks-vs-writer) - [Cohere North](https://toolgpa.com/tools/cohere-north): Enterprise AI workspace with agents, search and automations. [Compare](https://toolgpa.com/compare/cohere-north-vs-moveworks) - [Langdock](https://toolgpa.com/tools/langdock): Model-agnostic AI chat, agents and workflows for companies. [Compare](https://toolgpa.com/compare/langdock-vs-moveworks) - [Microsoft Copilot](https://toolgpa.com/tools/microsoft-copilot): Microsoft's AI assistant for chat, images and Microsoft 365 apps. [Compare](https://toolgpa.com/compare/microsoft-copilot-vs-moveworks) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.moveworks.com - https://www.moveworks.com/us/en/platform/ai-assistant - https://www.moveworks.com/us/en/platform/integrations - https://www.moveworks.com/us/en/company/about - https://www.moveworks.com/us/en/resources/blog/servicenow-moveworks-acquisition-closed Page: https://toolgpa.com/tools/moveworks Listed by ToolGPA (toolgpa.com).