# Net2Phone review (2026): is it worth $27.99 a month per user? > Per-user cloud phone system with video, SMS and AI call tools Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Net2Phone sells Unite, a per-user cloud phone system with calling, video meetings, SMS and team chat, plus add-on AI products for contact centers. Pricing falls as the user count rises. The company is a subsidiary of IDT Corporation. - **Category:** Business Phone Systems - **Made by:** net2phone - **Website:** https://www.net2phone.com - **Runs on:** Web, macOS, Windows, iOS, Android - **Who should skip it:** Pricey if you pay monthly: Essentials is $28.99 a user, against $27.99 on a 36-month term. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Net2Phone is a paid product with a free trial, starting at $27.99 per user / month on a 36-month term ($28.99 billed monthly), 1-9 users. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** Free trial offered on every Unite plan; its length is not stated. | Plan | Price | What you get | | --- | --- | --- | | Unite Essentials | $27.99 per user / month, 36-month term ($28.99 monthly), 1-9 users | Calling to the US, Canada and Mexico, 40+ phone features, limited video, 1-to-1 chat and SMS/MMS. $24.99 a month for 10-24 users, on the 36-month term $21.99. | | Unite Professional | $34.99 per user / month, 36-month term ($35.99 monthly), 1-9 users | Adds international calling to 40+ countries, full video, group chat, AI call transcription and summaries, and multi-device support. $29.99 monthly at 10-24 users. | | Unite Ultimate | $39.99 per user / month, 36-month term ($44.99 monthly), 1-9 users | Adds webinar and live stream video and AI call sentiment analysis. $38.99 monthly at 10-24 users, and 100+ users are priced through sales. | Read from https://www.net2phone.com/plans-and-pricing on Nov 12, 2026. Prices change, so confirm with Net2Phone before buying. ## Key features - **Business phone system:** A unified web and mobile app with 40+ calling features and unlimited calling to the US, Canada and Mexico on every Unite plan. - **Video meetings:** Limited video on Essentials, full video on Professional, and webinar and live stream hosting on Ultimate. - **AI call tools:** Professional adds AI call transcription and summaries, and Ultimate adds AI call sentiment analysis. - **Texting and chat:** External SMS/MMS messaging on every plan, 1-to-1 internal chat on Essentials and group chats and channels from Professional up. - **Workflow integrations:** The Integrate product builds visual workflows from calls and texts into more than 100 apps, such as Salesforce, HubSpot and Slack. - **Desktop and mobile apps:** Apps for Mac, Windows, iOS and Android. The mobile app is free to download but needs an active plan. ## Good for - Offices of 10 or more users that can commit to a long term - Teams that want international calling to 40+ countries in the plan - Businesses that want AI call summaries inside the phone plan ## Worth knowing - The lowest per-user prices need a 36-month term; the page also lists higher monthly-billed prices. - Prices change with the user count in four bands (1-9, 10-24, 25-99 and 100+), and the 100+ band is contact-for-pricing. - AI Agent and Coach AI are separate credit-based products sold apart from Unite, from $99.99 and $109.99 a month. - WhatsApp messaging is listed as coming soon on Professional and Ultimate. ## ToolGPA grades **GPA: 2.4 out of 4**, graded Nov 12, 2026. Net2Phone is a cloud phone system with video, texting and AI call summaries on higher plans. The lowest prices need a 36-month term, prices change with the number of users, and its AI Agent and Coach AI products are priced apart from the phone. - **Value for money: C.** Essentials is $27.99 a user a month on a 36-month term ($28.99 monthly), above this category's $21 dearer-quarter line. Bands of 10 to 24 users cost less per head. - **Free plan and trial: D.** A free trial is offered on every plan, but its length isn't stated and a card isn't ruled out. No free plan. - **Features: B.** Unlimited calling to the US, Canada and Mexico, video, texting, AI summaries and a visual workflow builder. The listing shows no gap in the core phone job. - **Ease of use: C.** No store rating on record. Phones, plans, workflows and integrations need set-up. - **Platforms and integrations: A.** Web, Mac, Windows, iPhone and Android apps, with an integration product connecting calls and texts to 100+ apps. The mobile app needs an active plan. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Net2Phone's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Net2Phone's GPA of 2.4 is higher than 27 of the 44 other business phone systems we grade, and level with 7. - It stands best on platforms and integrations (A, above 27 of 44) and worst on free plan and trial (D, above 24). - Its paid plans start at $27.99 a month for each person, against a middle price of $19 for the category: 25 of the 32 others that charge start lower. - On features, ease of use and platforms it scores 3.0 out of 4. 5 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Net2Phone you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It costs $335.88 a year. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: Connections to other products, each kept working as those products change. - You could not: Texts from a business number, registered with the carriers. - You could not: Speech turned into text you can trust. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Salesforce, HubSpot, Microsoft Teams, Slack, Zoho CRM, Google Calendar, Microsoft Outlook **Tags:** Business phone line, Business texting, Video calls, Transcription, Workflow automation ## Alternatives - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/net2phone-vs-ringcentral) - [8x8](https://toolgpa.com/tools/8x8): Cloud phone system with team chat, meetings and a receptionist console. [Compare](https://toolgpa.com/compare/8x8-vs-net2phone) - [Vonage Business Communications](https://toolgpa.com/tools/vonage): Business phone lines with texting, video meetings and team chat. [Compare](https://toolgpa.com/compare/net2phone-vs-vonage) - [Nextiva](https://toolgpa.com/tools/nextiva): Business phone, texting and video with an optional AI receptionist. [Compare](https://toolgpa.com/compare/net2phone-vs-nextiva) - [Dialpad](https://toolgpa.com/tools/dialpad): AI business phone with live call transcripts and call summaries. [Compare](https://toolgpa.com/compare/dialpad-vs-net2phone) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.net2phone.com/plans-and-pricing - https://www.net2phone.com/products/unified-communications-solutions - https://www.net2phone.com/features/business-phone-app - https://www.net2phone.com/desktop-app-download - https://www.net2phone.com/app-integrations-for-net2phone - https://www.net2phone.com/about Page: https://toolgpa.com/tools/net2phone Listed by ToolGPA (toolgpa.com).