# Nextiva > Business phone, texting and video with an optional AI receptionist Nextiva is a cloud phone system for small and mid-sized businesses, with calling, business texting, video meetings and team chat in one app on desktop, mobile and the web. Higher plans add live chat, a toll-free number, a built-in call center and AI call notes, and an AI receptionist called XBert can answer calls, texts and chats as an add-on. - **Category:** Business Phone Systems - **Made by:** Nextiva - **Website:** https://www.nextiva.com - **Runs on:** Web, macOS, Windows, Linux, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing Nextiva is a paid product, starting at $15 per user / month, billed annually ($23 billed monthly). - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Core | $15 per user / month, billed annually ($23 billed monthly) | Calls, 100 texts per user a month, video meetings, team chat and phone menus. Annual price needs a 12-month term. | | Engage | $25 per user / month, billed annually ($50 billed monthly) | Adds call recording, a toll-free number with up to 2,000 minutes, 500 texts per user a month, live chat, fax and Microsoft Teams. Sold through sales. | | Scale | $75 per user / month, billed monthly or annually | Adds unlimited texts, real-time transcription, AI call notes and summaries, a built-in call center and smart routing. Sold through sales. | Read from https://www.nextiva.com/nextiva-pricing on Oct 17, 2026. Prices change, so confirm with Nextiva before buying. ## Ways to pay less - **Save up to 50% with annual pricing** (Annual discount): Nextiva's pricing page lists Core at $15 per user a month annually against $23 monthly, and Engage at $25 against $50. Source: https://www.nextiva.com/nextiva-pricing - **Switch and Save: up to 12 months free** (Other savings): Businesses under 200 employees leaving another provider's contract get free months matching its remaining term, with proof and a 12-month Core or Engage plan. Source: https://www.nextiva.com/x/switch-and-save-offer ## Key features - **Calling and phone menus:** Unlimited calls with an auto-attendant and call menus on every plan. Smart call routing comes with Scale or with the call center add-on on Engage. - **Business texting:** Texts from the business number: 100 per user a month on Core, 500 on Engage and unlimited on Scale. Customers texting the team needs Engage. - **Video meetings and team chat:** Video calls with screen and file sharing and team messaging sit in the same app. Recording video meetings needs Engage or Scale. - **Shared inbox and reviews:** One inbox gathers calls, texts and email, with shared team email accounts and a set number of connected social media and online review accounts per plan. - **AI call notes on Scale:** Scale transcribes calls in real time, writes call notes and summaries, and suggests answers during calls. Other plans get voicemail transcription. - **XBert AI Receptionist:** An add-on that answers calls, texts and chats around the clock. It costs $99 a month for 100 AI conversations and has a 14-day free trial. ## Good for - Small businesses that want phone, texting and video from one provider - Teams leaving a phone contract that qualify for free months - Businesses that also answer website chat and online reviews ## Worth knowing - Annual prices apply to new small businesses with 1-100 employees on a 12-month term; paid monthly, Core is $23 and Engage $50. - On Core, call recording, a toll-free number, fax and Microsoft Teams are add-ons; Salesforce, HubSpot and other CRMs are add-ons on every plan. - There is no free trial of the phone plans; Engage and Scale are offered through a demo with sales. - Contact center plans, from $75 per agent a month, are a separate product line on the Enterprise tab. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Oct 17, 2026. Nextiva bundles calls, texts, video meetings and team chat, and its higher plans pull website chat, email and online reviews into the same inbox. Core is $15 a person a month for five, but only on a 12-month term. There's no free trial, and the two bigger plans are sold through a sales demo. - **Value for money: C.** $15 a head for five on Core with a 12-month term, or $23 paid monthly. That's just over this category's cheaper quarter ($14). Recording, a toll-free number and fax are add-ons on Core, and Engage is $25, or $50 paid monthly. - **Free plan and trial: F.** No free plan and no free trial of the phone plans. Only the XBert AI Receptionist add-on has a 14-day trial. - **Features: B.** Calls with an auto-attendant, texts, video meetings, team chat and one inbox for calls, texts, email, social and reviews. Scale adds a call center and AI call notes. That's the whole job, though CRMs are add-ons on every plan. - **Ease of use: C.** No App Store rating on record. Core is self-serve, but Engage and Scale go through a sales demo, and there are phone menus to build before you're running. - **Platforms and integrations: A.** Web, Mac, Windows, Linux, iPhone and Android, more than most here, with Microsoft Teams, Salesforce, HubSpot, Outlook and Google Contacts. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Nextiva's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Nextiva's GPA of 2.2 is higher than 4 of the 19 other business phone systems we grade, and level with 3. - It stands best on platforms and integrations (A, above 9 of 19) and worst on free plan and trial (F, above 0). - Its paid plans start at $15 a month for each person, against a middle price of $19 for the category: 5 of the 16 others that charge start lower. - On features, ease of use and platforms it scores 3.0 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price. The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Nextiva you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 12 of the 19 other business phone systems grade higher. It costs $180 a year. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: Chat that a whole team counts on staying up. - You could not: Texts from a business number, registered with the carriers. - You could not: Speech turned into text you can trust. - You could not: Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Microsoft Teams, Salesforce and HubSpot among them. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Microsoft Teams, Salesforce, HubSpot, Outlook, Google Contacts, Active Directory **Tags:** Business phone line, Business texting, Video calls, Team chat, Transcription, AI features ## Alternatives - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/nextiva-vs-ringcentral) - [Dialpad](https://toolgpa.com/tools/dialpad): AI business phone with live call transcripts and call summaries. [Compare](https://toolgpa.com/compare/dialpad-vs-nextiva) - [8x8](https://toolgpa.com/tools/8x8): Cloud phone system with team chat, meetings and a receptionist console. [Compare](https://toolgpa.com/compare/8x8-vs-nextiva) - [Vonage Business Communications](https://toolgpa.com/tools/vonage): Business phone lines with texting, video meetings and team chat. [Compare](https://toolgpa.com/compare/nextiva-vs-vonage) - [Ooma Office](https://toolgpa.com/tools/ooma-office): Small business phone system with a virtual receptionist, no contract. [Compare](https://toolgpa.com/compare/nextiva-vs-ooma-office) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.nextiva.com/nextiva-pricing - https://www.nextiva.com/x/switch-and-save-offer - https://www.nextiva.com/sign-up-xbert-ai - https://www.nextiva.com/download Page: https://toolgpa.com/tools/nextiva Listed by ToolGPA (toolgpa.com).