# NFON review (2026): is it worth €6.80 a month? > European cloud phone system with SIP trunking and a contact center Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA. NFON is a Munich-based provider of cloud telephony for businesses, sold per extension. It also sells SIP trunking, a contact center product, AI assistants and a large set of CRM and Microsoft Teams integrations. Its published prices are for Germany and are quoted in euros. - **Category:** Business Phone Systems - **Made by:** NFON AG (since 2007) - **Website:** https://www.nfon.com/en - **Runs on:** Web - **Who should skip it:** Pricey if you add flatrates: landline and mobile is €8.90 on top, per seat a month. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, NFON is a paid product, starting at €6.80 per extension / month (Business Standard, Germany). - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Business Standard | €6.80 per extension / month, Germany prices | Cloud telephony license. €25 one-time activation per seat; flatrates and a softphone option (+€4.90) are extra. | | Business Premium | €9.90 per extension / month, Germany prices | Adds the softphone, which Standard sells as an option. €35 one-time activation per seat; flatrates are extra. | | SIP Trunk Basic | €1.80 per channel / month, minimum 2 channels | Connects your existing phone hardware to NFON. €4.80 activation per channel; call minutes billed separately. | | SIP Trunk Premium | €2.80 per channel / month, minimum 2 channels | Higher SIP Trunk tier, with the same activation fee and per-minute rates as Basic. | | Contact Center | €42.00 per month and up | Contact center hub, listed from €42 a month with a set-up flat fee from €500. | Read from https://www.nfon.com/en/pricing on Nov 13, 2026. Prices change, so confirm with NFON before buying. ## Key features - **Cloud telephony per extension:** Business Standard and Business Premium licenses give each user a cloud extension, managed centrally across locations and devices. - **SIP trunking:** SIP Trunk connects existing phone hardware to NFON by the channel, in packs from 10 to 50 simultaneous calls, with per-minute call rates. - **AI assistant Nia:** Transcribes and summarizes calls and voicemails, and Nia FrontDesk answers and routes calls. NFON says it is hosted in its European cloud. - **Integrations and add-ons:** NFON lists 300+ integrations, including Microsoft Teams, Salesforce, HubSpot and SAP, plus add-ons such as queue monitoring and call recording. - **Contact center:** A separate omnichannel contact center product handles conversations, automation and customer context for service and sales teams. ## Good for - European companies that want a phone system run in a European cloud - Businesses that need to keep existing desk phones through SIP trunking - Teams that want calls inside Microsoft Teams or their CRM ## Worth knowing - The pricing page says prices differ by country and its figures are for Germany, in euros; no US price is shown. - Flatrates are extra: landline-only is €3.80 and landline plus mobile €8.90 per month per seat, otherwise calls bill per minute. - Integrations such as CRM Connect (+€1.80) and E-Fax (+€1.00) are priced per extension on top of the license. - The pages read describe no free plan or trial; a demo and a sales consultation are offered. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 13, 2026. NFON is cloud telephony sold per extension, at €6.80 a month in Germany. But activation fees, flatrates and the softphone are extra, no US price is published, and there is no free plan or trial. - **Value for money: C.** €6.80 an extension, but a €25 activation fee, €3.80 for a landline flatrate and €4.90 for the softphone add up. Prices shown are for Germany. - **Free plan and trial: F.** No free plan or trial on the pages read; a demo and a sales consultation are offered. - **Features: C.** Cloud telephony, SIP trunking, a contact center and an AI assistant, with the softphone sold as an option on the cheaper plan. - **Ease of use: C.** No store rating on record, and extensions, flatrates and add-ons need setting up. - **Platforms and integrations: B.** Web service with CRM and Microsoft Teams integrations; no desktop or phone apps on record. These are ToolGPA's own grades. Graded from this listing, whose facts were read from NFON's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - NFON's GPA of 1.8 is higher than 12 of the 77 other business phone systems we grade, and level with 15. - It stands best on platforms and integrations (B, above 14 of 77) and worst on free plan and trial (F, above 0). - Its paid plans start at about $7.60 a month for each person, against a middle price of $19 for the category: 8 of the 49 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 1 tool scores higher and costs less. The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace NFON you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 50 of the 77 other business phone systems grade higher. It costs $91.16 a year. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Microsoft Teams, Salesforce, HubSpot, SAP **Tags:** Business phone line, AI features, Video calls ## Alternatives - [Mitel](https://toolgpa.com/tools/mitel): Business phone systems, collaboration and contact center software. [Compare](https://toolgpa.com/compare/mitel-vs-nfon) - [Wildix](https://toolgpa.com/tools/wildix): Unified communications and cloud PBX with built-in AI features. [Compare](https://toolgpa.com/compare/nfon-vs-wildix) - [Ringover](https://toolgpa.com/tools/ringover): Cloud phone system and AI call tools for sales and support teams. [Compare](https://toolgpa.com/compare/nfon-vs-ringover) - [Gradwell](https://toolgpa.com/tools/gradwell): UK cloud phone system, Wave, with per-user minute bundles. [Compare](https://toolgpa.com/compare/gradwell-vs-nfon) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.nfon.com/en/pricing - https://www.nfon.com/en - https://www.nfon.com/en/products/cloud-telephony/ - https://www.nfon.com/en/integrations/ - https://www.nfon.com/en/about Page: https://toolgpa.com/tools/nfon Listed by ToolGPA (toolgpa.com).