# Nicereply review (2026): is it worth $59 a month, billed yearly? > CSAT, NPS and CES surveys built for support teams Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Nicereply sends CSAT, NPS and customer effort surveys after support conversations, through email signatures, post-resolution emails, links and website pop-ups. It plugs into help desks such as Zendesk and Front, and plans are set by monthly responses and user seats. - **Category:** Forms & Surveys - **Made by:** Nicereply - **Website:** https://www.nicereply.com - **Runs on:** Web - **Who should skip it:** Pricey if you grow, since responses and users are the only things that change and volume climbs tiers quickly. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Nicereply is a paid product with a free trial, starting at $59 per month, billed annually ($79 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 14-day free trial with all features, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Starter | $59 per month, billed annually ($79 billed monthly) | 100 responses a month and 3 users, with every survey type and integration. | | Essential | $119 per month, billed annually ($149 billed monthly) | 250 responses a month and 10 users. | | Growth | $239 per month, billed annually ($299 billed monthly) | 1,000 responses a month and 25 users. | | Business | $359 per month, billed annually ($449 billed monthly) | 2,500 responses a month and 50 users. | Read from https://www.nicereply.com/pricing on Nov 13, 2026. Prices change, so confirm with Nicereply before buying. ## Ways to pay less - **20% off with annual billing** (Annual discount): Nicereply's pricing page lists a 20% discount for annual billing and shows the yearly saving on each plan, for example $240 a year on Starter. Source: https://www.nicereply.com/pricing ## Key features - **CSAT, CES and NPS:** Customer satisfaction, effort and Net Promoter surveys, with smiley, thumbs, 5-star and 10-star rating styles. - **Ways to send surveys:** In-signature email surveys, post-resolution emails, link surveys and website pop-up surveys on every plan. - **Help desk integrations:** Connects with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout and Kustomer, plus Zapier and an API. - **Feedback analytics:** Nicereply Feedback Analytics is included on every plan, and a separate Customer Happiness Benchmark tool compares CSAT, CES or NPS scores. - **Custom survey design:** Survey look and wording can be customized, and the number of active surveys is unlimited on all plans. ## Good for - Customer support teams measuring CSAT per agent - Teams running Zendesk, Front or Help Scout who want surveys triggered from tickets - Small teams that want a flat plan price instead of per-response billing ## Worth knowing - There is no free plan; the entry price covers only 100 responses and 3 users a month. - Responses and users are the only things that change between plans, so volume pushes you up a tier quickly. - More seats, more responses or enterprise terms are quoted separately. - It focuses on support-conversation feedback rather than general-purpose survey building. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. Nicereply sends CSAT, NPS and effort surveys after support conversations and plugs into help desks like Zendesk and Front. There's no free plan, and the entry plan covers only 100 responses and 3 users a month. - **Value for money: D.** Starter is $59 a month billed yearly for 3 users, so a team of five needs Essential at $119, which is the forms category's dearest-tenth start. - **Free plan and trial: C.** 14-day free trial with all features, no card. No free plan after that. - **Features: C.** CSAT, CES and NPS, several ways to send surveys, analytics and custom design. It focuses on support feedback and does that job fully, a smaller job than a general survey tool. - **Ease of use: C.** No store rating on record. You connect your help desk and set up survey triggers. - **Platforms and integrations: B.** Web with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Help Scout and Kustomer. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Nicereply's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among form and survey tools - Nicereply's GPA of 2.0 is higher than 26 of the 148 other form and survey tools we grade, and level with 29. - It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1). - Its paid plans start at $59 a month, against a middle price of $20 for the category: 89 of the 114 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 33 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/forms ## Keep it, or make your own? **Keep it.** To replace Nicereply you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 93 of the 148 other form and survey tools grade higher. It costs $708 a year. - You could make: Surveys, forms and reports: an app builder makes these well. - You could not: Connections to other products, each kept working as those products change. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout, Kustomer **Tags:** Surveys, Forms, Reports, Public API, Workflow automation ## Alternatives - [Survicate](https://toolgpa.com/tools/survicate): Customer feedback surveys for email, web and mobile apps. [Compare](https://toolgpa.com/compare/nicereply-vs-survicate) - [Zonka Feedback](https://toolgpa.com/tools/zonka-feedback): Customer feedback surveys with AI analysis of what people say. [Compare](https://toolgpa.com/compare/nicereply-vs-zonka-feedback) - [AskNicely](https://toolgpa.com/tools/asknicely): NPS and CSAT surveys with reviews and team coaching. [Compare](https://toolgpa.com/compare/asknicely-vs-nicereply) - [Retently](https://toolgpa.com/tools/retently): NPS, CSAT and CES survey software for ecommerce and B2B. [Compare](https://toolgpa.com/compare/nicereply-vs-retently) - [SurveySparrow](https://toolgpa.com/tools/surveysparrow): Chat-style survey and customer feedback platform with AI analysis. [Compare](https://toolgpa.com/compare/nicereply-vs-surveysparrow) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.nicereply.com/pricing - https://www.nicereply.com/terms-of-service Page: https://toolgpa.com/tools/nicereply Listed by ToolGPA (toolgpa.com).