# Ooma Office > Small business phone system with a virtual receptionist, no contract Ooma Office is a phone system for small businesses that works with desk phones, a mobile app and a desktop app, sold per user each month with no contract. Every plan includes unlimited calling across North America, a virtual receptionist, a free toll-free number and fax. Higher plans add texting, video meetings, call recording, team chat and AI transcription, and AI answering services are add-ons. - **Category:** Business Phone Systems - **Made by:** Ooma, Inc. - **Website:** https://www.ooma.com/business/ - **Runs on:** macOS, Windows, iOS, Android, Browser extension - **Facts last checked:** Oct 17, 2026 ## Pricing Ooma Office is a paid product, starting at $19.95 per user / month, no contract. - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Essentials | $19.95 per user account / month, no contract | Unlimited calls in the US, Canada, Mexico and Puerto Rico, a virtual receptionist, the mobile app, one free toll-free number, fax and 10-person conference calls. | | Pro | $24.95 per user account / month, no contract | Adds calling from the desktop app, 250 texts a month, video meetings for 25, call recording and enhanced spam call blocking. | | Pro Plus | $29.95 per user account / month, no contract | Adds AI transcriptions and insights, CRM integrations, 1,000 texts a month, video meetings for 100, team chat, hot desking and call queues. | | Enterprise | Custom | Adds SIP trunking, Microsoft Teams integration and direct routing, call center tools, advanced analytics and custom setup. | Read from https://www.ooma.com/business/ on Oct 17, 2026. Prices change, so confirm with Ooma Office before buying. ## Ways to pay less - **Free IP desk phones for a limited time** (Other savings): One free IP phone rental per user with a 1-year Pro or 3-year Office or Pro contract, or buy-one-get-one-free phones online with no contract. Source: https://www.ooma.com/small-business-phone-systems/ooma-office-promos/ ## Key features - **Virtual receptionist:** Greets callers with menus and custom greetings, answers questions such as opening hours and routes calls to people or departments. - **Calling across North America:** Unlimited calls to the US, Canada, Mexico and Puerto Rico, a direct number per user, one free toll-free number and free number porting. - **Desk phones and office features:** Works with IP desk phones, with intercom, overhead paging, call park, shared voicemail boxes and hot desking on Pro Plus. - **Texting:** Business texts from phones and computers with templates, scheduled and one-to-many messages: 250 a month on Pro and 1,000 on Pro Plus. - **Meetings and team chat:** Ooma Meetings video calls hold 25 people on Pro and 100 on Pro Plus, with screen sharing and recording; team chat comes with Pro Plus. - **AI add-ons:** Pro Plus transcribes and summarizes calls. AI Answering Service covers missed and after-hours calls from $14.99 per account a month. ## Good for - Small offices that want desk phones without a long contract - Shops and practices that rely on a virtual receptionist - Businesses calling Canada and Mexico as well as the US ## Worth knowing - On Essentials the desktop app cannot place calls and there is no texting; texting starts at 250 messages a month on Pro. - AI transcription, CRM integrations, team chat and call queues need Pro Plus. - The free toll-free number includes 500 inbound minutes a month, and calls to other countries are billed per minute. - AI Receptionist and the AI Productivity Agent Bundle are add-ons priced through sales. ## ToolGPA grades **GPA: 2.4 out of 4**, graded Oct 17, 2026. Ooma Office is a small-office phone system with desk phones, a virtual receptionist, a free toll-free number and fax on every plan, and no contract. Its app scores 4.9 on the App Store. Just know the $19.95 Essentials plan can't send texts or call from the desktop app. - **Value for money: C.** $19.95 a head for five on Essentials, no contract, right at the line into this category's dearer quarter ($19.99). Texting and desktop calling need Pro at $24.95, and AI transcripts, CRM links and chat need Pro Plus at $29.95. - **Free plan and trial: F.** No free plan and no free trial on record. You pay from the first month, though there's no contract to get stuck in. - **Features: B.** Unlimited calls across the US, Canada, Mexico and Puerto Rico, a virtual receptionist, desk phone features like paging and call park, texting, video, chat, call queues and AI transcription. That's the whole job across its plans. - **Ease of use: A.** 4.9 from about 9,500 App Store ratings, the highest score of any phone system rated here. - **Platforms and integrations: B.** Mac, Windows, iPhone and Android apps, a Chrome extension and desk phones, with Salesforce, HubSpot, Zendesk, Zoho, Pipedrive and Zapier. No web app in the listing, which keeps it off the top grade. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Ooma's own pages on 17 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Ooma Office's GPA of 2.4 is higher than 8 of the 19 other business phone systems we grade, and level with 4. - It stands best on ease of use (A, above 16 of 19) and worst on free plan and trial (F, above 0). - Its paid plans start at $19.95 a month for each person, against a middle price of $19 for the category: 11 of the 16 others that charge start lower. - On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price. The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Ooma Office you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It costs $239.40 a year. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: Chat that a whole team counts on staying up. - You could not: Texts from a business number, registered with the carriers. - You could not: Speech turned into text you can trust. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Salesforce, HubSpot and Zendesk among them. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## What people say - **App Store rating of the iPhone and iPad app:** 4.9 out of 5 from 9,500 ratings in the United States, read Oct 17, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id963970727 ## Works with Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Zoho, Pipedrive, Clio, Zapier **Tags:** Business phone line, Business texting, Video calls, Team chat, Transcription, AI features ## Alternatives - [Grasshopper](https://toolgpa.com/tools/grasshopper): Virtual business number on your own phone, priced per account. [Compare](https://toolgpa.com/compare/grasshopper-vs-ooma-office) - [Nextiva](https://toolgpa.com/tools/nextiva): Business phone, texting and video with an optional AI receptionist. [Compare](https://toolgpa.com/compare/nextiva-vs-ooma-office) - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/ooma-office-vs-ringcentral) - [Vonage Business Communications](https://toolgpa.com/tools/vonage): Business phone lines with texting, video meetings and team chat. [Compare](https://toolgpa.com/compare/ooma-office-vs-vonage) - [Quo](https://toolgpa.com/tools/quo): Business phone app for calls and texts on shared team numbers. [Compare](https://toolgpa.com/compare/ooma-office-vs-quo) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.ooma.com/business/ - https://www.ooma.com/small-business-phone-systems/ooma-office-promos/ - https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/ Page: https://toolgpa.com/tools/ooma-office Listed by ToolGPA (toolgpa.com).