# PolyAI review (2026): is it worth $49 a month? > Voice AI agents for phone calls, from small shops to contact centers Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. PolyAI builds voice and chat agents that answer calls, book appointments and handle customer service, along with its own dialog models. Self-serve plans start at $49 a month for small businesses, and enterprise contact centers are quoted separately. Developers can also pay by usage for its model API or full platform. - **Category:** AI Agents - **Made by:** PolyAI - **Website:** https://poly.ai - **Runs on:** Web - **Who should skip it:** Tight if you take many calls: Essentials covers 250 minutes. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, PolyAI is a paid product with a free trial, starting at $49 per month for 250 minutes. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** Free trial offered on Essentials, Plus and Scale; length not stated. | Plan | Price | What you get | | --- | --- | --- | | Essentials | $49 per month, 250 minutes included | Then 30c a minute. 1 number, 5 calls at once; Google Calendar, Calendly, Cal.com and Zapier. | | Plus | $199 per month, 1,000 minutes included | Then 25c a minute. 10 calls at once; adds HubSpot, Zoho CRM, Dynamics 365 and Microsoft 365. | | Scale | $299 per location per month, 1,500 minutes each | Then 20c a minute. Up to 9 locations with pooled minutes; adds Salesforce, Zendesk and Slack. | | Enterprise | Custom | Sold through sales: HIPAA with a BAA, SSO, uptime SLA, data residency and 24/7 support. | Read from https://poly.ai/pricing on Nov 13, 2026. Prices change, so confirm with PolyAI before buying. ## Key features - **Dialog Agent:** Builds agents with flows, tools and brand voice, from no-code to full code on one platform. - **Wren:** An assistant that designs, builds, tests and optimizes agents from a plain-English description. - **Dialog-RSN-1 model:** The vendor's audio-native model, which it says responds in under 300ms median first-token latency. - **Call insight:** Every call gets a summary and a PolyScore, with latency and agent details visible in real time. - **Bring your own phone line:** Keep an existing number and connect a carrier over SIP at no charge, or take a number from PolyAI. ## Good for - Small businesses that want an AI receptionist on a fixed monthly fee - Contact centers that need healthcare or EHR integrations ## Worth knowing - The Scale price is per location, so ten locations is not a single price. - A separate Developer tab bills by connected time: the Model API at 2c a minute and the full platform from 9.5c a minute. - The pricing page lists $20 of free credit for developer pay-as-you-go accounts. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 13, 2026. PolyAI answers customer calls with voice agents, starting at $49 a month for 250 minutes. The Scale plan is priced per location, a separate developer tab bills by the minute, and the trial length is not stated. - **Value for money: C.** Essentials is $49 a month for 250 minutes, just under the category's $50 dearer-quarter line. Plus is $199 and Scale $299 per location, so heavy use costs more. - **Free plan and trial: C.** A free trial is offered on Essentials, Plus and Scale, but its length is not stated. Developer accounts get free credit. - **Features: C.** Voice agents, an assistant called Wren, its own speech model, call insight and bring-your-own phone line. Developer billing is separate, at 2c to 9.5c a minute. - **Ease of use: C.** No store rating on record. Building and testing call flows is a learning curve. - **Platforms and integrations: B.** Web, with eight integrations listed and a developer API. No phone or desktop app. These are ToolGPA's own grades. Graded from this listing, whose facts were read from PolyAI's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among AI agents - PolyAI's GPA of 2.2 is higher than 81 of the 178 other AI agents we grade, and level with 41. - It stands best on platforms and integrations (B, above 47 of 178) and worst on features (C, above 2). - Its paid plans start at $49 a month, against a middle price of $25 for the category: 71 of the 98 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 30 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/ai-agents ## Keep it, or make your own? **Keep it.** To replace PolyAI you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one. It costs $588 a year. - You could make: Appointment booking: an app builder makes this well. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: An AI model answering your customers from your own help articles. - You could not: It plugs into other products, Google Calendar, Calendly and HubSpot among them, and has an API. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Google Calendar, Calendly, HubSpot, Salesforce, Zendesk, Slack, Epic, Genesys Cloud **Tags:** AI agents, AI support agent, Appointment booking, Public API ## Alternatives - [Regal](https://toolgpa.com/tools/regal): AI voice, SMS and chat agents for enterprise contact centers. [Compare](https://toolgpa.com/compare/polyai-vs-regal) - [Vapi](https://toolgpa.com/tools/vapi): Developer platform for building and running voice AI agents. [Compare](https://toolgpa.com/compare/polyai-vs-vapi) - [Retell AI](https://toolgpa.com/tools/retell-ai): Pay-per-minute platform for AI phone and chat agents. [Compare](https://toolgpa.com/compare/polyai-vs-retell-ai) - [Synthflow](https://toolgpa.com/tools/synthflow): Enterprise AI voice agents sold on annual contracts. [Compare](https://toolgpa.com/compare/polyai-vs-synthflow) - [Goodcall](https://toolgpa.com/tools/goodcall): AI phone agent for small businesses, billed per customer. [Compare](https://toolgpa.com/compare/goodcall-vs-polyai) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://poly.ai/pricing - https://poly.ai Page: https://toolgpa.com/tools/polyai Listed by ToolGPA (toolgpa.com).