# ProProfs Knowledge Base

> Knowledge base software for help centers and internal wikis

ProProfs Knowledge Base is hosted software for building public help centers, user manuals and private internal wikis. It pairs a WYSIWYG editor, templates and revision history with AI tools that draft articles, answer searches in plain language and translate content into more than 60 languages. A free plan covers one author and 25 pages; paid plans are priced per author for external knowledge bases and per user for internal ones.

- **Category:** Docs & Wikis
- **Made by:** ProProfs
- **Website:** https://www.proprofskb.com
- **Runs on:** Web, Browser extension
- **Facts last checked:** Oct 6, 2026

## Pricing

ProProfs Knowledge Base has a free plan. Paid plans start at $49 per author / month, billed annually; internal wikis $0.99 per user (min 50).

- **Pricing model:** Free plan
- **Free plan:** 1 author and up to 25 pages, free forever. The pricing page says the free plan includes all features.
- **Free trial:** 15-day free trial of paid plans, no credit card required, plus a 15-day money-back guarantee.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | 1 author and up to 25 pages, free forever, with the features the pricing page lists for paid plans. |
| Essentials (Internal Knowledge Base) | $0.99 per user / month, billed annually ($1.99 billed monthly) | Private wiki for at least 50 users. Internal Business is $1.99 and Business Complete Elite $2.99 per user a month, billed annually. |
| Essentials (External Knowledge Base) | $49 per author / month, billed annually ($79 billed monthly) | 1 site and 300 pages for a public help center, with the AI writer, AI search, AI translation, 25+ templates and custom CSS and HTML. |
| Business (External Knowledge Base) | $69 per author / month, billed annually ($99 billed monthly) | 3 sites and 500 pages, adding version control, 60+ language localization, the help widget, ticket deflection and the guide creator. |
| Business Complete Elite | $79 per author / month, annual plans only ($948 a year) | Unlimited sites and pages, adding SSO, API and webhooks, approval workflow, audit logs, 100+ integrations and personalized onboarding. |
| Customer Delight Suite | From $499 per month, annual plans only | Everything in Business Complete Elite plus ProProfs Help Desk, Live Chat and Survey Maker. |

Read from https://www.proprofskb.com/pricing/ on Oct 6, 2026. Prices change, so confirm with ProProfs Knowledge Base before buying.

## Ways to pay less

- **Save up to 50% with annual billing** (Annual discount): Billed annually, external Essentials is $49 per author a month instead of $79 and Business $69 instead of $99. Internal Essentials is $0.99 per user instead of $1.99. Source: https://www.proprofskb.com/pricing/

## Key features

- **AI writer and import:** AI drafts, rewrites and expands articles from a prompt, and turns a URL or an uploaded document into a structured knowledge base article.
- **AI search:** Readers ask questions in plain language and get one synthesized answer drawn from the whole knowledge base rather than a list of links.
- **Editor, templates and branding:** A WYSIWYG editor with callouts, toggles and an auto-generated table of contents, plus 25+ templates, a homepage builder and custom CSS and HTML.
- **Revision history and workflows:** Revision history and a Vault for deleted articles come with Essentials. Version control starts on Business and the approval workflow on Business Complete Elite.
- **Step-by-step guide creator:** From the Business plan, a browser extension records on-screen clicks and turns them into step-by-step guides with annotated screenshots.
- **Help widget and ticket deflection:** An embeddable help widget, tooltips and pop-ups show articles in context, and ticket forms suggest relevant articles before a request is submitted.

## Good for

- Support teams building a public help center or user manual
- Companies that want a private wiki priced per reader
- Very small knowledge bases: 25 pages are free forever

## Worth knowing

- The free plan is limited to 1 author and 25 pages; Essentials allows 1 site and 300 pages, and Business 3 sites and 500 pages.
- Internal knowledge bases are priced per user with a 50-user minimum, from $0.99 per user a month billed annually.
- SSO, the API and webhooks, audit logs and the 100+ integrations are listed under Business Complete Elite, which is sold on annual plans only.
- Removing ProProfs branding and using a custom domain is a paid add-on at $300 a year or $30 a month.

## Works with

Zendesk, Freshdesk, Salesforce, Slack, Jira, Google Analytics, Hotjar, Olark

**Tags:** Wiki, AI search, AI features, Templates, Public API, Reports

## Alternatives

- [Helpjuice](https://toolgpa.com/tools/helpjuice): Hosted knowledge base software with a design built for you. [Compare](https://toolgpa.com/compare/helpjuice-vs-proprofs-knowledge-base)
- [Document360](https://toolgpa.com/tools/document360): Hosted knowledge base software for public and private docs. [Compare](https://toolgpa.com/compare/document360-vs-proprofs-knowledge-base)
- [KnowledgeOwl](https://toolgpa.com/tools/knowledgeowl): Knowledge base software with unlimited readers on every plan. [Compare](https://toolgpa.com/compare/knowledgeowl-vs-proprofs-knowledge-base)
- [HelpDocs](https://toolgpa.com/tools/helpdocs): Hosted knowledge base software priced by editor, not by reader. [Compare](https://toolgpa.com/compare/helpdocs-vs-proprofs-knowledge-base)
- [Confluence](https://toolgpa.com/tools/confluence): Team wiki and docs workspace from Atlassian, tied to Jira. [Compare](https://toolgpa.com/compare/confluence-vs-proprofs-knowledge-base)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 6, 2026:

- https://www.proprofskb.com/pricing/
- https://www.proprofskb.com/
- https://www.proprofskb.com/integrations/

Page: https://toolgpa.com/tools/proprofs-knowledge-base
Listed by ToolGPA (toolgpa.com).