# ProProfs Live Chat review (2026): is the free plan enough? > Live chat with an AI agent, free for a single operator Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. ProProfs Live Chat is website chat software from ProProfs that pairs human operators with an AI agent trained on a site's content. A single operator is free, and paid plans are priced per operator with monthly caps on AI conversations. Operators can answer from a browser, desktop apps or mobile apps. - **Category:** Help Desks & Live Chat - **Made by:** ProProfs - **Website:** https://www.proprofschat.com - **Runs on:** Web, Windows, macOS, iOS, Android - **Who should skip it:** Tight if you have two operators: only one is free. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, ProProfs Live Chat has a free plan, and paid plans start at $19.99 per operator / month, billed annually. - **Pricing model:** Free plan - **Free plan:** Free forever for a single operator, with live chat, reports, sentiment tagging, translation and screenshare. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Single Operator (Free) | $0 | One operator with unlimited domains and chat history, ratings and surveys, reports and a basic chatbot. | | Essentials | $19.99 per operator / month, billed annually ($239.88 a year) | Unlimited conversations with live agents, 100 AI conversations a month, no-code bot builder and proactive triggers. | | Business | $29.99 per operator / month, billed annually ($359.88 a year) | Adds 300 AI conversations a month, AI Copilot, audio chat, appointment bot and WhatsApp, plus dedicated onboarding. | Read from https://www.proprofschat.com/pricing/ on Nov 13, 2026. Prices change, so confirm with ProProfs Live Chat before buying. ## Key features - **AI customer service agent:** Trained on a website, help center, uploaded files and FAQs, it answers with cited sources and can be tested before going live. - **Live chat with visitor tracking:** Operators see what a visitor is typing, the pages they have viewed and their location, and can send proactive chat invitations. - **Sentiment and churn scoring:** AI tags each chat as angry, confused, happy and so on, and scores churn risk as high, medium or low. - **Screenshare and co-browsing:** Operators can see a visitor's screen and guide them through a task, and the Business plan adds a switch to audio chat. - **WhatsApp and chatbot flows:** A drag-and-drop bot builder with templates for lead capture and booking, and WhatsApp conversations in the same inbox on Business. ## Good for - Solo operators who want free live chat with an AI bot - Small teams that want chat tied to a ProProfs knowledge base or help desk ## Worth knowing - AI conversations are capped: 100 a month on Essentials and 300 on Business. - Prices shown are per operator and the figures read were the annual-billing view; monthly billing was not displayed. - AI Copilot, appointment booking bot and WhatsApp are Business-plan features. - Larger plans appear on the page's team and enterprise tabs, which were not readable in the default view. ## ToolGPA grades **GPA: 3.0 out of 4**, graded Nov 13, 2026. ProProfs Live Chat is free for one operator, with live chat, reports, translation and screenshare. Paid plans are priced per operator and cap AI conversations at 100 a month on Essentials and 300 on Business. Copilot, the appointment bot and WhatsApp are Business-only, and the monthly price was not displayed. - **Value for money: A.** Free outright for one operator, and the paid plans are $19.99 and $29.99 an operator a month on yearly billing against a category middle of $29. We could not read monthly prices, and the page's rendering of the Essentials figure looked inconsistent with the listing. - **Free plan and trial: B.** A free forever plan for one operator with unlimited domains and chat history. A solo person can live on it, but a second operator needs a paid plan. - **Features: C.** Live chat, an AI agent, visitor tracking, sentiment tags and co-browsing. The gaps are in the listing: AI conversations are capped, and Copilot, appointment booking and WhatsApp need Business. - **Ease of use: C.** No store rating on record. You add the widget and set up the bot and triggers. - **Platforms and integrations: A.** Web, Windows, Mac, iPhone and Android apps, with WhatsApp, Slack, Shopify, Mailchimp and WordPress connections. These are ToolGPA's own grades. Graded from this listing, whose facts were read from ProProfs's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - ProProfs Live Chat's GPA of 3.0 is higher than 89 of the 92 other help desk and live chat tools we grade, and level with 1. - It stands best on value for money (A, above 85 of 92) and worst on features (C, above 3). - Its paid plans start at $19.99 a month, against a middle price of $29 for the category: 25 of the 78 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 2 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace ProProfs Live Chat you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 3.0 is higher than 89 of the 92 other help desk and live chat tools we grade. It costs $239.88 a year. - You could not: An AI model answering your customers from your own help articles. - You could not: The WhatsApp Business API, which Meta opens only through approved partners. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A chatbot builder hooked into the messaging apps. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It plugs into other products, WhatsApp, Slack and Shopify among them. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with WhatsApp, Slack, Shopify, Mailchimp, Constant Contact, ActiveCampaign, WordPress, Wix **Tags:** Live chat, Chatbots, AI support agent, WhatsApp messaging, AI features ## Alternatives - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/proprofs-live-chat-vs-tidio) - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/proprofs-live-chat-vs-tawk-to) - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/livechat-vs-proprofs-live-chat) - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-proprofs-live-chat) - [Olark](https://toolgpa.com/tools/olark): Live chat for websites, with an optional flat-fee AI agent. [Compare](https://toolgpa.com/compare/olark-vs-proprofs-live-chat) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.proprofschat.com/pricing/ - https://www.proprofschat.com Page: https://toolgpa.com/tools/proprofs-live-chat Listed by ToolGPA (toolgpa.com).