# Provide Support review (2026): is it worth $24 a month, billed yearly? > Live chat for websites, priced by the number of agent seats Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Provide Support is a live chat service for websites. Every plan has the same features and differs only in how many agent seats it includes, and agents answer chats from a web app, desktop apps or mobile apps. The vendor says it has been on the market for 20 years. - **Category:** Help Desks & Live Chat - **Made by:** Provide Support, LLC - **Website:** https://www.providesupport.com - **Runs on:** Web, Windows, macOS, Linux, iOS, Android - **Who should skip it:** Too light for support teams who need tickets, a help center or an AI agent. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Provide Support is a paid product with a free trial, starting at $24 per month for 1 seat, billed monthly ($156 billed yearly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 10-day free trial with unlimited seats and all features, no card required. | Plan | Price | What you get | | --- | --- | --- | | Small Business | $24 per month for 1 seat, billed monthly ($156 billed yearly) | One agent seat with every feature included and no Provide Support branding. | | Corporate | $53 per month for up to 3 seats, billed monthly ($310 billed yearly) | Three agent seats with every feature included and no Provide Support branding. | | Enterprise | $108 per month for a seat pack, billed monthly ($713 billed yearly) | A bigger seat pack, with the FAQ listing packs of 1, 3 and 10; the pricing page shows no seat count. | Read from https://www.providesupport.com/live-chat-pricing on Nov 13, 2026. Prices change, so confirm with Provide Support before buying. ## Ways to pay less - **Yearly billing costs less than 12 months** (Annual discount): Yearly totals of $156, $310 and $713 are shown beside the monthly prices of $24, $53 and $108 on the pricing page. Source: https://www.providesupport.com/live-chat-pricing ## Key features - **Same features on every plan:** The vendor says all paid plans include every feature and differ only in the number of agent profiles. - **Unlimited chats and domains:** Chats per agent are not limited, and the chat button can be added to multiple domains at no extra cost. - **Agent apps on every platform:** Agents can use a web app, desktop apps for Windows, macOS and Linux, and iOS and Android apps. - **Visitor monitoring and statistics:** Real-time visitor monitoring plus statistics on agent performance and on the pages where the chat button was clicked. - **Platform plugins:** Integration guides cover WordPress, Wix, Shopify, Joomla, BigCommerce, OpenCart, PrestaShop and other site builders and carts. - **Chat invitations:** Agents can send chat invitations, and an eye-catcher bubble can draw attention to the chat button automatically. ## Good for - Small teams that want plain live chat without ticketing or a bot platform - Sites on WordPress, Shopify, Wix or other common builders ## Worth knowing - It is live chat only: the pages describe no ticketing, help center or AI agent. - Automatic Chat Translation costs $249 a year and a chat link on a custom domain $49 a year per domain. - After the free trial ends, agent logins are locked until you pay; the account and settings are kept. - The page shows prices for 1 and 3 seats; larger teams are on the Enterprise pack or custom plans. ## ToolGPA grades **GPA: 2.4 out of 4**, graded Nov 13, 2026. Provide Support is live chat for websites. Every plan has the same features and differs only by agent seats: $24 a month for one seat, $53 for three. It does chat and nothing else, with no ticketing, help center or AI agent, and the trial locks agent logins when it ends. - **Value for money: C.** $24 a month for 1 seat on monthly billing ($156 a year), above the $19 that ends the cheaper quarter of customer-support tools. Every feature is included, so there are no upgrades to buy. - **Free plan and trial: C.** A 10-day trial with all features and no card. There is no free plan, and logins lock when the trial ends. - **Features: C.** Chat does its job fully, with visitor monitoring, invitations and statistics. It is a smaller job, though: the pages describe no ticketing, help center or AI agent. - **Ease of use: C.** No store rating on record. You add the chat code to your site and set up agents. - **Platforms and integrations: A.** Web, Windows, Mac, Linux, iPhone and Android apps, with WordPress, Shopify, Wix and other plugins. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Provide Support, LLC's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Provide Support's GPA of 2.4 is higher than 54 of the 92 other help desk and live chat tools we grade, and level with 17. - It stands best on platforms and integrations (A, above 84 of 92) and worst on features (C, above 3). - Its paid plans start at $24 a month, against a middle price of $29 for the category: 27 of the 78 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 2 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** Nothing Provide Support does is plain enough to make in a weekend. The 4 things listed below take a company. It costs $288 a year. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A chatbot builder hooked into the messaging apps. - You could not: Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other. - You could not: It plugs into other products, WordPress, Wix and Shopify among them. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with WordPress, Wix, Shopify, Joomla, BigCommerce, OpenCart, PrestaShop, Weebly **Tags:** Live chat, Chatbots ## Alternatives - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/livechat-vs-provide-support) - [Olark](https://toolgpa.com/tools/olark): Live chat for websites, with an optional flat-fee AI agent. [Compare](https://toolgpa.com/compare/olark-vs-provide-support) - [Pure Chat](https://toolgpa.com/tools/pure-chat): Live chat for websites with a flat price per plan. [Compare](https://toolgpa.com/compare/provide-support-vs-pure-chat) - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/provide-support-vs-tawk-to) - [Comm100](https://toolgpa.com/tools/comm100): Live chat, ticketing and AI agents for support teams. [Compare](https://toolgpa.com/compare/comm100-vs-provide-support) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.providesupport.com/live-chat-pricing - https://www.providesupport.com/ - https://www.providesupport.com/live-chat-integrations - https://www.providesupport.com/live-chat-features Page: https://toolgpa.com/tools/provide-support Listed by ToolGPA (toolgpa.com).