# Ravenna review (2026): is it worth it? > AI service desk for IT, HR and ops inside Slack and Teams Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Ravenna is an AI service desk that takes employee requests for IT, HR, finance and other teams inside Slack and Microsoft Teams. It combines agents that answer common questions, a visual workflow builder, ticket tracking with SLAs and CSAT, and analytics dashboards. - **Category:** AI Agents - **Made by:** Ravenna - **Website:** https://ravenna.ai - **Runs on:** Web - **Who should skip it:** Skip it if you want a price, as the site has no pricing page. - **Facts last checked:** Nov 13, 2026 ## Pricing Ravenna's current pricing could not be confirmed from its own site. ## Key features - **Agents in team chat:** Agents answer common questions from existing knowledge and handle routine requests in Slack and Microsoft Teams, guided by natural-language instructions. - **Visual workflow builder:** Deterministic workflows on a visual canvas for tasks such as software access requests, onboarding and offboarding, and hardware requests. - **Service desk:** Forms, statuses, assignees, approvers, tasks, categories, SLAs and CSAT, with separate workspaces for IT, HR, finance, legal and other teams. - **CoPilot:** An assistant for support staff that draws on tickets, knowledge, workflows, systems and people. - **Analytics dashboards:** Dashboards that track service desk performance over time and tie it to business outcomes. ## Good for - IT and operations teams that already work in Slack or Teams - Companies running one service desk for IT, HR and finance - Teams automating access, onboarding and device requests ## Worth knowing - No prices are published; the site offers a demo and an info request, and has no pricing page. - It runs inside Slack and Microsoft Teams; the pages read describe no standalone mobile or desktop app. - The site lists SOC 2, HIPAA and GDPR as vendor-stated compliance badges. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 13, 2026. Ravenna puts AI agents and a service desk inside Slack and Microsoft Teams, with a workflow builder and analytics. There is no pricing page, only a demo or an info request. It has no app of its own. - **Value for money: C.** No prices are published and there is no pricing page, so it sits in the middle by default. - **Free plan and trial: F.** No free plan or trial is listed. The site offers a demo. - **Features: C.** Agents in team chat, a visual workflow builder, service desk, CoPilot and analytics dashboards. - **Ease of use: C.** No store rating on record. Agents and workflows have to be built and connected. - **Platforms and integrations: B.** Slack and Microsoft Teams, with Mattermost, Zoom, Twilio and SendGrid listed. No standalone mobile or desktop app. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Ravenna's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among AI agents - Ravenna's GPA of 1.8 is higher than 30 of the 178 other AI agents we grade, and level with 33. - It stands best on platforms and integrations (B, above 47 of 178) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/ai-agents ## Keep it, or make your own? **Keep it.** To replace Ravenna you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 115 of the 178 other AI agents grade higher. - You could make: Help desk: an app builder makes this well. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: Connections to other products, each kept working as those products change. - You could not: Connections that pull numbers from dozens of other services. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Slack, Microsoft Teams, Mattermost, Zoom, Twilio, SendGrid **Tags:** AI agents, Help desk, Workflow automation, Dashboards ## Alternatives - [Moveworks](https://toolgpa.com/tools/moveworks): Employee-facing AI assistant for IT, HR and finance requests. [Compare](https://toolgpa.com/compare/moveworks-vs-ravenna) - [Aisera](https://toolgpa.com/tools/aisera): AI service desk and IT operations agents for the enterprise. [Compare](https://toolgpa.com/compare/aisera-vs-ravenna) - [Freshservice](https://toolgpa.com/tools/freshservice): IT service desk for employee requests, assets and changes. [Compare](https://toolgpa.com/compare/freshservice-vs-ravenna) - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/ravenna-vs-zendesk) - [Forethought](https://toolgpa.com/tools/forethought): Enterprise AI agents for support, sold by quote and joining Zendesk. [Compare](https://toolgpa.com/compare/forethought-vs-ravenna) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://ravenna.ai - https://ravenna.ai/integrations Page: https://toolgpa.com/tools/ravenna Listed by ToolGPA (toolgpa.com).