# Re:amaze > Shared inbox help desk with live chat, FAQ and an AI agent Re:amaze is a help desk for online stores and web businesses that gathers email, live chat, social media, SMS and voice into one shared inbox. It adds chatbots, a public FAQ, a status page and an AI agent billed by resolution, and is priced per team member, with a flat-rate plan for small teams that answer few conversations. - **Category:** Help Desks & Live Chat - **Made by:** Lantirn, Inc. (a GoDaddy company) - **Website:** https://www.reamaze.com - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing Re:amaze is a paid product with a free trial, starting at $26.10 per team member / month, billed annually ($29 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 14-day free trial with all Plus features, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Basic | $26.10 per team member / month, billed annually ($29 billed monthly) | Unlimited email inboxes and social channels, live chat, chatbots, a public and internal FAQ, macros, basic reports and 5 AI resolutions per user a month. | | Pro | $44.10 per team member / month, billed annually ($49 billed monthly) | Adds multiple brands, a live view of site visitors, SMS and voice, advanced reports, a custom FAQ domain, a status page and 10 AI resolutions per user. | | Starter | $59 per month for up to 500 responded conversations | The Basic features for any number of team members, at one flat monthly price, capped at 500 conversations answered a month. | | Plus | $62.10 per team member / month, billed annually ($69 billed monthly) | Adds live screen sharing, departments, staff roles and shifts, staff reports, satisfaction ratings, video calls and 20 AI resolutions per user. | Read from https://www.reamaze.com/pricing on Oct 17, 2026. Prices change, so confirm with Re:amaze before buying. ## Ways to pay less - **Save 10% with annual billing** (Annual discount): Re:amaze's pricing page lists a 10% saving on annual billing: Basic is $26.10 per team member a month billed annually against $29 monthly. Source: https://www.reamaze.com/pricing ## Key features - **Shared inbox:** Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team. - **Live chat and chatbots:** A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing. - **Re:amaze AI Agent:** Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents. - **FAQ and status page:** A public and internal FAQ on every plan; Pro adds a custom domain and a status page for telling customers about outages. - **Store data beside messages:** Integrations with Shopify, BigCommerce and other platforms show a customer's orders next to the conversation. - **Several brands in one account:** Pro and Plus manage any number of brands from one account; Basic is limited to one. ## Good for - Online stores on Shopify or BigCommerce - Small teams that answer under 500 conversations a month (Starter) - Businesses running support for several brands ## Worth knowing - AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each. - SMS and voice channels, multiple brands and the status page need Pro or higher. - Departments, staff roles, satisfaction ratings and video calls are only on Plus. - There is no free plan; Starter is capped at 500 responded conversations a month. ## ToolGPA grades **GPA: 2.6 out of 4**, graded Oct 17, 2026. Re:amaze puts email, chat, social, SMS and voice into one shared inbox, with chatbots, an FAQ and an AI agent, and it fits Shopify and BigCommerce stores well. Small teams get a good deal: Starter is $59 a month flat for everyone, up to 500 answered conversations. Past that it's $26.10 a person, and SMS and voice need Pro. - **Value for money: B.** Starter is $59 a month for any number of people with the Basic features, $11.80 a head for a team of five, inside the cheaper quarter of help desks, as long as you answer under 500 conversations a month. Per seat, Basic is $26.10 billed yearly, which is what one person pays. - **Free plan and trial: C.** A 14-day free trial with all the Plus features and no card needed, so you see the lot. There's no free plan to fall back on when it ends. - **Features: B.** One inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message. Across the plans it covers the whole job. - **Ease of use: C.** No store rating on record. You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers. That's a fair bit before it runs smoothly. - **Platforms and integrations: B.** Web, iPhone and Android, with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier, and an API. No desktop app, so it stops at a B. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Re:amaze's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Re:amaze's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3. - It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0). - Its paid plans start at $26.10 a month for each person, against a middle price of $24.17 for the category: 10 of the 18 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Re:amaze you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $313.20 a year. - You could make: Help desk and help center: an app builder makes these well. - You could not: One mailbox that several people work at once. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Shopify, BigCommerce and WordPress among them, and has an API. - You could not: Hooks into the device itself: widgets. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Zapier **Tags:** Help desk, Shared inbox, Live chat, Help center, AI support agent, Public API ## Alternatives - [Gorgias](https://toolgpa.com/tools/gorgias): Ecommerce help desk priced by tickets, with a paid-per-use AI agent. [Compare](https://toolgpa.com/compare/gorgias-vs-reamaze) - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/reamaze-vs-zendesk) - [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-reamaze) - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/reamaze-vs-tidio) - [Richpanel](https://toolgpa.com/tools/richpanel): AI agents, help desk and a self-service portal for online stores. [Compare](https://toolgpa.com/compare/reamaze-vs-richpanel) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.reamaze.com/pricing - https://www.reamaze.com/about - https://www.reamaze.com/privacy Page: https://toolgpa.com/tools/reamaze Listed by ToolGPA (toolgpa.com).