# Refiner review (2026): is it worth $149 a month?

> In-app and website microsurveys for SaaS customer feedback

Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA.

Refiner is a survey tool for SaaS teams that shows short NPS, CSAT, CES and product-market-fit surveys inside web and mobile apps, on websites, in emails and on survey pages. Surveys are targeted by user traits and behavior, and prices follow the number of monthly active users.

- **Category:** Forms & Surveys
- **Made by:** Refiner SAS
- **Website:** https://refiner.io
- **Runs on:** Web, iOS, Android
- **Who should skip it:** Pricey if you're small: $149 a month for 5,000 users, rising with more users.
- **Facts last checked:** Nov 13, 2026

## Pricing

As of Nov 13, 2026, Refiner is a paid product with a free trial, starting at $149 per month for up to 5,000 monthly active users, billed monthly.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** Free trial account with no length stated on the pricing page.

| Plan | Price | What you get |
| --- | --- | --- |
| Essentials | $149 per month for 5,000 users, billed monthly ($1,490 billed yearly) | Unlimited responses and team members, all survey types, AI tagging. $179 a month at 10,000 users. |
| Growth | $279 per month for 5,000 users, billed monthly ($2,790 billed yearly) | Adds event tracking, multilingual surveys, CRM, CDP and analytics integrations, REST API. $325 a month at 10,000 users. |
| Enterprise | Custom | Custom data volumes, security and governance, procurement terms and dedicated customer success; sold through sales. |

Read from https://refiner.io/pricing/ on Nov 13, 2026. Prices change, so confirm with Refiner before buying.

## Ways to pay less

- **Save 17% with annual billing** (Annual discount): Refiner's pricing page shows a 17% saving on annual billing: $1,490 a year for Essentials at 5,000 users versus $149 a month. Source: https://refiner.io/pricing/

## Key features

- **Survey types:** In-app surveys for web and mobile, website popup surveys, email surveys and shareable survey pages.
- **Ready templates:** NPS, CSAT, CES and product-market-fit templates, plus survey logic, banner images and video questions.
- **User targeting:** Target by user traits on Essentials; behavior-based segments and tracked-event triggers are on Growth.
- **Reporting and AI tagging:** Dashboards, NPS and CSAT charts and AI response tagging. Essentials allows 2 dashboards; Growth allows unlimited.
- **Mobile SDKs:** Native iOS and Android SDKs, with React Native and Flutter listed in the feature comparison.
- **Integrations:** Sync data with tools such as HubSpot, Braze, Amplitude, Mixpanel and Slack; Claude, ChatGPT and MCP access are on Essentials.

## Good for

- SaaS product and customer success teams running in-app NPS and CSAT
- Teams that want responses unlimited and pricing tied to user count
- Companies that target surveys by user behavior or tracked events

## Worth knowing

- There is no free plan; the entry price is $149 a month at 5,000 active users and rises with user count.
- Multilingual surveys, REST API, webhooks and CRM and CDP integrations need Growth.
- Essentials caps published surveys at 20 and dashboards at 2.
- It is built for apps with identified users, not for general-purpose forms or long surveys.

## ToolGPA grades

**GPA: 1.8 out of 4**, graded Nov 13, 2026. Refiner shows short NPS, CSAT and product-market-fit surveys inside web and mobile apps, targeted by user behaviour. It starts at $149 a month for 5,000 users with no free plan, and the API needs Growth at $279.

- **Value for money: D.** $149 a month at 5,000 monthly users billed monthly ($1,490 a year), in the forms category's dearest tenth, and it rises with user count.
- **Free plan and trial: D.** A free trial with no length stated on the pricing page, and no free plan.
- **Features: C.** Survey types, templates, user targeting, AI tagging and mobile SDKs. But multilingual surveys, the REST API, webhooks and CRM integrations need Growth, and Essentials caps published surveys at 20.
- **Ease of use: C.** No store rating on record. Installing the SDK and setting up targeting takes developer time.
- **Platforms and integrations: B.** Web, iOS and Android SDKs with HubSpot, Braze, Salesforce, Amplitude, Mixpanel, Slack and Zapier. No desktop app.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Refiner's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among form and survey tools

- Refiner's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
- It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1).
- Its paid plans start at $149 a month, against a middle price of $20 for the category: 101 of the 114 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 38 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/forms

## Keep it, or make your own?

**Keep it.** The plain part of Refiner you could make: surveys, forms, reports and templates. What surrounds it you could not. The 3 things listed below take a company, not a weekend. That makes this kind of software worth paying for, not this one in particular: 123 of the 148 other form and survey tools grade higher. It costs $1,788 a year.

- You could make: Surveys, forms, reports and templates: an app builder makes these well.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: It plugs into other products, HubSpot, Braze and Salesforce among them, and has an API.
- You could not: AI features, unless you pay a model provider for each request yourself.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

HubSpot, Braze, Salesforce, Amplitude, Mixpanel, Slack, Zapier, Claude

**Tags:** Surveys, Forms, AI features, Reports, Public API, Templates

## Alternatives

- [Survicate](https://toolgpa.com/tools/survicate): Customer feedback surveys for email, web and mobile apps. [Compare](https://toolgpa.com/compare/refiner-vs-survicate)
- [Zonka Feedback](https://toolgpa.com/tools/zonka-feedback): Customer feedback surveys with AI analysis of what people say. [Compare](https://toolgpa.com/compare/refiner-vs-zonka-feedback)
- [Typeform](https://toolgpa.com/tools/typeform): Form, survey and quiz builder with logic, AI and video questions. [Compare](https://toolgpa.com/compare/refiner-vs-typeform)
- [SurveySparrow](https://toolgpa.com/tools/surveysparrow): Chat-style survey and customer feedback platform with AI analysis. [Compare](https://toolgpa.com/compare/refiner-vs-surveysparrow)
- [Formbricks](https://toolgpa.com/tools/formbricks): Open-source survey platform for links, websites and apps. [Compare](https://toolgpa.com/compare/formbricks-vs-refiner)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 13, 2026:

- https://refiner.io/pricing/
- https://refiner.io/integrations/
- https://refiner.io/legal/privacy-policy/

Page: https://toolgpa.com/tools/refiner
Listed by ToolGPA (toolgpa.com).