# Retently review (2026): is it worth $99 a month? > NPS, CSAT and CES survey software for ecommerce and B2B Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Retently sends NPS, CSAT and CES surveys by email, link, embed and web pop-up, and groups the answers with AI topic analysis and trend reports. It sells separate plan sets for ecommerce stores and for B2B companies, and prices follow surveys sent each month. - **Category:** Forms & Surveys - **Made by:** Retently - **Website:** https://www.retently.com - **Runs on:** Web - **Who should skip it:** Pricey if you're small: $99 a month for 2,500 surveys. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Retently is a paid product with a free trial, starting at $99 per month for 2,500 surveys, billed monthly. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 14-day free trial, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Ecommerce Basic | $99 per month for 2,500 surveys, billed monthly | 10 campaigns and 3 seats, email support, ecommerce integrations without the API and AI topic analytics. | | Ecommerce Pro | $299 per month for 20,000 surveys, billed monthly | 10 campaigns and 10 seats, live chat and Zoom support, the API and an MCP server. | | Enterprise | Custom | Adds the Salesforce integration, custom integrations and a dedicated account manager; sold through sales. | Read from https://www.retently.com/pricing/ on Nov 13, 2026. Prices change, so confirm with Retently before buying. ## Ways to pay less - **Save 10% with yearly billing** (Annual discount): Retently's pricing page has a Billed yearly option marked Save 10%; the prices shown by default are for monthly billing. Source: https://www.retently.com/pricing/ ## Key features - **Survey types and channels:** NPS, CSAT and CES surveys go out by email, link, embed, kiosk or web pop-up, with feedback-button and employee (eNPS) options. - **Campaign automation:** Transactional and lifecycle campaigns, reminders and automated email follow-ups run from triggers and webhook events. - **AI feedback analysis:** AI classifies feedback by sentiment and topic, with trend groups and NPS benchmarks in the reporting view. - **Alerts:** Notifications for new responses go to email, Slack and Microsoft Teams. - **Integrations and API:** Shopify, Klaviyo, Gorgias, Zendesk, Freshdesk, Intercom, HubSpot, Zapier and Make connect it; the REST API starts on Pro. - **AI agent access:** An MCP server lets Claude, ChatGPT and other agents read feedback data, on the Pro plan and above. ## Good for - Ecommerce stores surveying customers after delivery or support - B2B teams tracking NPS by account - Support and CX teams that want automated follow-ups on low scores ## Worth knowing - Plans are metered by surveys sent each month, not responses received, and the credits renew monthly. - Extra users cost $10 a month and extra campaigns $20 a month. - The B2B plan prices were not readable on the page, only the ecommerce plans, so B2B buyers may see different numbers. - The REST API and MCP server need Ecommerce Pro or higher. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. Retently sends NPS, CSAT and CES surveys by email, link and pop-up and groups answers with AI. It starts at $99 a month for 2,500 surveys, and the API waits on Ecommerce Pro at $299. - **Value for money: D.** $99 a month billed monthly for 2,500 surveys, five times the forms category's $19 middle, and the API needs $299. - **Free plan and trial: C.** 14-day free trial with no card. No free plan afterwards. - **Features: C.** Several survey types and channels, campaigns, AI topic analysis and alerts. But the REST API and MCP server need Ecommerce Pro, and extra campaigns cost $20 a month. - **Ease of use: C.** No store rating on record. You connect your store and build campaigns. - **Platforms and integrations: B.** Web with Shopify, Klaviyo, Zendesk, Freshdesk, Intercom, HubSpot, Salesforce and Zapier. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Retently's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among form and survey tools - Retently's GPA of 2.0 is higher than 26 of the 148 other form and survey tools we grade, and level with 29. - It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1). - Its paid plans start at $99 a month, against a middle price of $20 for the category: 95 of the 114 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 37 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/forms ## Keep it, or make your own? **Keep it.** To replace Retently you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 93 of the 148 other form and survey tools grade higher. It costs $1,188 a year. - You could make: Surveys, forms and reports: an app builder makes these well. - You could not: Connections to other products, each kept working as those products change. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify, Klaviyo, Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Zapier **Tags:** Surveys, Forms, AI features, Reports, Workflow automation, Public API ## Alternatives - [Nicereply](https://toolgpa.com/tools/nicereply): CSAT, NPS and CES surveys built for support teams. [Compare](https://toolgpa.com/compare/nicereply-vs-retently) - [AskNicely](https://toolgpa.com/tools/asknicely): NPS and CSAT surveys with reviews and team coaching. [Compare](https://toolgpa.com/compare/asknicely-vs-retently) - [SatisMeter](https://toolgpa.com/tools/satismeter): In-app NPS, CSAT and CES surveys priced by responses. [Compare](https://toolgpa.com/compare/retently-vs-satismeter) - [Survicate](https://toolgpa.com/tools/survicate): Customer feedback surveys for email, web and mobile apps. [Compare](https://toolgpa.com/compare/retently-vs-survicate) - [Zonka Feedback](https://toolgpa.com/tools/zonka-feedback): Customer feedback surveys with AI analysis of what people say. [Compare](https://toolgpa.com/compare/retently-vs-zonka-feedback) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.retently.com/pricing/ Page: https://toolgpa.com/tools/retently Listed by ToolGPA (toolgpa.com).