# Rezolve.ai review (2026): is it worth it? > Agentic AI service desk for IT, HR and finance teams Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Rezolve.ai sells AI for employee support and service desks. Its Sidekick agent answers and acts on requests in Microsoft Teams, email, web and voice, while other products assist ticket handlers, provide an AI-native ITSM system, and run governed autonomous agents. It can sit on top of ServiceNow, Freshservice or Jira. - **Category:** AI Agents - **Made by:** Rezolve.ai - **Website:** https://www.rezolve.ai - **Runs on:** Web - **Who should skip it:** Skip it if you want a price list, as every product is quoted after a call. - **Facts last checked:** Nov 13, 2026 ## Pricing Rezolve.ai's current pricing could not be confirmed from its own site. ## Key features - **Sidekick for employees:** Answers questions and carries out requests in Teams, email, web, voice and frontline apps; the vendor says about 70% of requests resolve before becoming tickets. - **Technician assist:** Tickets that reach a person arrive pre-analyzed with drafted replies, plus a copilot inside each ticket and a Level Zero agent. - **AI-native ITSM:** Incident, problem, change, request, SLA, asset and CMDB management, usable alone or alongside an existing ITSM. - **Agent Studio and Marketplace:** Build agents by describing them, clone from a marketplace of 50 agents, or use 29 prebuilt automation flows. - **Existing ITSM support:** Works with ServiceNow, Freshservice and Jira, with 150+ integrations listed. ## Good for - IT and HR teams that run on Microsoft Teams - Organizations that want AI on top of an existing ServiceNow or Freshservice setup - Frontline-heavy employers that need chat and voice support ## Worth knowing - No prices are published: the page quotes per employee per month, or per fulfiller per month for technician and ITSM products, after a scoping call. - Autonomous Agents are priced as a fixed annual fee with your own LLM, or per agent run with the vendor's. - Four products are priced separately, so a buyer can take one, such as employee AI, without the others. - Most of the product runs inside Teams and other channels; the pages show no separate mobile or desktop apps. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 13, 2026. Rezolve.ai is an AI service desk that answers employee questions in Microsoft Teams, helps technicians and can replace the ITSM tool. Four products are priced separately and none has a published price. You get a quote after a scoping call. - **Value for money: C.** No prices are published. The page says per employee per month, or per fulfiller for technician and ITSM products, after scoping. - **Free plan and trial: F.** No free plan or trial is listed, so the way in is a sales conversation. - **Features: C.** Employee assistant, technician assist, an AI-native ITSM, an agent studio and marketplace, and support for existing ITSM tools. Autonomous agents are priced separately. - **Ease of use: C.** No store rating on record. It needs scoping, then connecting to your ticketing and chat tools. - **Platforms and integrations: B.** Lives in Teams and other channels, with ServiceNow, Freshservice and Jira listed. The pages show no separate mobile or desktop apps. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Rezolve.ai's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among AI agents - Rezolve.ai's GPA of 1.8 is higher than 30 of the 178 other AI agents we grade, and level with 33. - It stands best on platforms and integrations (B, above 47 of 178) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/ai-agents ## Keep it, or make your own? **Keep it.** To replace Rezolve.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 115 of the 178 other AI agents grade higher. - You could make: Help desk: an app builder makes this well. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: An AI model answering your customers from your own help articles. - You could not: Connections to other products, each kept working as those products change. - You could not: A chatbot builder hooked into the messaging apps. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Microsoft Teams, ServiceNow, Freshservice, Jira **Tags:** AI agents, Help desk, AI support agent, Workflow automation, Chatbots ## Alternatives - [Workativ](https://toolgpa.com/tools/workativ): AI agents for HR and IT employee support in Slack and Teams. [Compare](https://toolgpa.com/compare/rezolve-ai-vs-workativ) - [Aisera](https://toolgpa.com/tools/aisera): AI service desk and IT operations agents for the enterprise. [Compare](https://toolgpa.com/compare/aisera-vs-rezolve-ai) - [Leena AI](https://toolgpa.com/tools/leena-ai): AI assistants for HR, IT and finance help in large companies. [Compare](https://toolgpa.com/compare/leena-ai-vs-rezolve-ai) - [Atomicwork](https://toolgpa.com/tools/atomicwork): AI-native IT and enterprise service desk run by AI coworkers. [Compare](https://toolgpa.com/compare/atomicwork-vs-rezolve-ai) - [Kore.ai](https://toolgpa.com/tools/kore-ai): Enterprise agent platform for service, work and process automation. [Compare](https://toolgpa.com/compare/kore-ai-vs-rezolve-ai) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.rezolve.ai - https://www.rezolve.ai/pricing Page: https://toolgpa.com/tools/rezolve-ai Listed by ToolGPA (toolgpa.com).