# Richpanel > AI agents, help desk and a self-service portal for online stores Richpanel is a customer service platform for ecommerce brands that pairs AI agents with a help desk for the people who handle what the AI cannot. It adds a self-service portal where shoppers track orders and start returns, plus an AI agent for social media comments and messages. The helpdesk is not sold without the AI. - **Category:** Help Desks & Live Chat - **Made by:** Richpanel, Inc. (since 2020) - **Website:** https://www.richpanel.com - **Runs on:** Web, macOS, Windows, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing Richpanel's current pricing could not be confirmed from its own site. ## Key features - **AI agents billed by conversation:** AI agents resolve conversations end to end on a credit meter, and you choose the model behind them, including Claude, GPT and Gemini. - **Help desk for the human team:** One inbox for email, live chat, Facebook, Instagram and WhatsApp, with order data beside each ticket, assignment rules, macros and reports. - **Self-service portal:** Shoppers track orders, update their details and start returns themselves, which Richpanel says carries no add-on fee beyond AI usage. - **Social Media Agent:** Answers comments and direct messages in the same inbox and hides spam and abusive comments on paid and organic posts. - **Returns and exchanges:** A returns portal with exchange-first flows and label generation, sold as a paid add-on to ecommerce brands only. - **Migration and contract buyout:** Conversations, macros and tags are moved over from Gorgias or Zendesk, and Richpanel offers to buy out the rest of an existing help desk contract. ## Good for - Ecommerce brands handling about 1,000 or more conversations a month - Shopify and WooCommerce stores that want shoppers to serve themselves - Teams moving off Gorgias or Zendesk mid-contract ## Worth knowing - Richpanel's pages disagree on price: the pricing page shows older per-agent tiers, while its July 2026 pricing guide says tiers were dropped. - That guide gives $99 per seat a month on an annual commitment ($119 billed monthly) plus about $0.20 per AI conversation, with a $200 monthly AI minimum. - The guide says the help desk is not sold on its own, and that small teams under a few hundred conversations a month will mostly pay the AI minimum. - There is no built-in phone system; calls run through Aircall, Dialpad or JustCall. Returns and Exchanges is an add-on from $99 a month. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Oct 17, 2026. Richpanel is a help desk for online stores that leans on AI: AI agents answer first, a self-service portal lets shoppers track orders and start returns, and your team takes what's left. It's built for brands with lots of conversations. Check the price before anything else, as its own pages disagree, and the newest figures put even one person at about $300 a month. - **Value for money: D.** On record, from its July 2026 pricing guide: $99 a seat a month on a yearly deal, plus about $0.20 per AI conversation with a $200 monthly minimum, so one person pays about $300. That's in the dearest tenth. The AI rate is low next to rivals' $0.85 to $1. - **Free plan and trial: C.** There's a free trial, but the listing doesn't say how long it lasts or whether it needs a card. There's no free plan. - **Features: C.** AI agents you can run on Claude, GPT or Gemini, one inbox for email, chat, Facebook, Instagram and WhatsApp with order data, a self-service portal and an agent for social comments. The gap it names: no phone system, so calls go through Aircall, Dialpad or JustCall. - **Ease of use: C.** No store rating on record. Training the AI agents, connecting your store and channels and setting up the portal all come first, though Richpanel offers to move tickets and macros over from Gorgias or Zendesk. - **Platforms and integrations: A.** Web, Mac, Windows, iPhone and Android, with Shopify, WooCommerce, Magento, Klaviyo, Recharge, Loop Returns, Aircall and Salesforce, and an API. Every device type is covered. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Richpanel's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Richpanel's GPA of 2.2 is higher than 3 of the 19 other help desk and live chat tools we grade, and level with 2. - It stands best on platforms and integrations (A, above 16 of 19) and worst on value for money (D, above 0). The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Richpanel you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 14 of the 19 other help desk and live chat tools grade higher. - You could make: Help desk and help center: an app builder makes these well. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It plugs into other products, Shopify, WooCommerce and Magento among them, and has an API. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify, WooCommerce, Magento, Klaviyo, Recharge, Loop Returns, Aircall, Salesforce **Tags:** Help desk, AI support agent, Live chat, Help center, Public API ## Alternatives - [Gorgias](https://toolgpa.com/tools/gorgias): Ecommerce help desk priced by tickets, with a paid-per-use AI agent. [Compare](https://toolgpa.com/compare/gorgias-vs-richpanel) - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/richpanel-vs-zendesk) - [eDesk](https://toolgpa.com/tools/edesk): Help desk for sellers on Amazon, eBay and online stores. [Compare](https://toolgpa.com/compare/edesk-vs-richpanel) - [Re:amaze](https://toolgpa.com/tools/reamaze): Shared inbox help desk with live chat, FAQ and an AI agent. [Compare](https://toolgpa.com/compare/reamaze-vs-richpanel) - [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/intercom-vs-richpanel) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.richpanel.com/pricing - https://www.richpanel.com/pricing/calculator - https://www.richpanel.com/learn/richpanel-pricing - https://www.richpanel.com/ - https://www.richpanel.com/integrations - https://www.richpanel.com/company/about Page: https://toolgpa.com/tools/richpanel Listed by ToolGPA (toolgpa.com).