# Sangoma review (2026): is it worth it? > Business phone system in cloud, hybrid and on-premises forms Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Sangoma sells business phone systems that run in its cloud, as a hybrid with an on-site unit, or on your own hardware as Switchvox. Calling, messaging, video meetings and a contact center come bundled, with AI features such as call transcription and an AI answering service. Prices are not published. - **Category:** Business Phone Systems - **Made by:** Sangoma US Inc. - **Website:** https://sangoma.com - **Runs on:** Web, Windows, macOS, iOS, Android - **Who should skip it:** Skip it if you want a price before you talk to anyone, as none is published. - **Facts last checked:** Nov 12, 2026 ## Pricing Sangoma's current pricing could not be confirmed from its own site. ## Key features - **Three deployment models:** Cloud UCaaS, a hybrid setup with on-site survivability, and an on-premises system built on Switchvox. - **Calling and messaging:** The cloud platform lists calling with DIDs, SMS, E911, visual voicemail, and group and one-to-one messaging. - **Video meetings:** HD video meetings with up to 120 participants and 12-hour sessions on the cloud platform. - **Contact center:** A departmental contact center with routing, reporting and agent coaching, and Sangoma CX as a separate contact-center product. - **AI features:** AI call and meeting summaries, voicemail summaries, and Sonella, an AI voice agent that answers calls. - **TeamHub app:** A collaboration app for Windows, macOS, iOS, Android and the web, included with Sangoma UCaaS subscriptions. ## Good for - Organizations that want the choice of cloud, hybrid or on-premises - Hotels, clinics and retailers served by its industry bundles - Teams that also need SIP trunking, networking or security from one vendor ## Worth knowing - No prices are published; every deployment is quoted through a sales call or a partner. - The product line is wide (Business Voice, Switchvox, CX, SIP trunking), so a buyer has to match a product to a need. - Some items, such as Starbox survivability, belong to higher bundles such as Business Voice Plus. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 12, 2026. Sangoma sells business phone systems in cloud, hybrid and on-premises forms, with video, a contact center and AI features on top. No prices are published, so every deployment is quoted through sales or a partner, and a buyer has to match one of several product lines to a need. - **Value for money: C.** No price is published, so it sits at the category's middle. Every deployment is quoted. - **Free plan and trial: F.** No free plan and no trial appears on the pages read. - **Features: C.** Calling, messaging, video meetings, a contact center, AI features and the TeamHub app. Some items, such as Starbox survivability, only come with higher bundles. - **Ease of use: C.** No store rating on record. Choosing between Business Voice, Switchvox, CX and SIP trunking is part of the work. - **Platforms and integrations: B.** Web, Windows, Mac, iOS and Android, plus Microsoft Teams, Outlook and Google Calendar links. No API is listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Sangoma's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Sangoma's GPA of 1.8 is higher than 12 of the 77 other business phone systems we grade, and level with 15. - It stands best on platforms and integrations (B, above 14 of 77) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Sangoma you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 50 of the 77 other business phone systems grade higher. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: Chat that a whole team counts on staying up. - You could not: Texts from a business number, registered with the carriers. - You could not: Speech turned into text you can trust. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: People on the other end: coaches. No app builder makes those. - You could not: Sharing with other people, which means accounts and invitations. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Microsoft Teams, Microsoft Outlook, Google Calendar, Apple iCal **Tags:** Business phone line, Business texting, Video calls, Team chat, Transcription, AI features ## Alternatives - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/ringcentral-vs-sangoma) - [Yeastar](https://toolgpa.com/tools/yeastar): P-Series PBX in cloud, software or appliance editions. [Compare](https://toolgpa.com/compare/sangoma-vs-yeastar) - [Nextiva](https://toolgpa.com/tools/nextiva): Business phone, texting and video with an optional AI receptionist. [Compare](https://toolgpa.com/compare/nextiva-vs-sangoma) - [8x8](https://toolgpa.com/tools/8x8): Cloud phone system with team chat, meetings and a receptionist console. [Compare](https://toolgpa.com/compare/8x8-vs-sangoma) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://sangoma.com - https://sangoma.com/products/communications-platform/ - https://sangoma.com/products/communications-platform/cloud/ - https://sangoma.com/products/communications-platform/on-premises/ - https://sangoma.com/teamhub/ - https://sangoma.com/products/productivity-apps/ Page: https://toolgpa.com/tools/sangoma Listed by ToolGPA (toolgpa.com).