# ScreenConnect > Remote support for IT teams and MSPs, priced per concurrent technician ScreenConnect, from ConnectWise, is remote support and access software mainly for IT teams, help desks and managed service providers supporting other people's computers. Remote Support plans are priced per concurrent technician, while a separate Remote Access licence covers unattended machines by the number of agents installed. It connects to Windows, Mac, Linux and mobile devices, and can run on your own server. - **Category:** Remote Desktop - **Made by:** ConnectWise, LLC - **Website:** https://screenconnect.connectwise.com - **Runs on:** Windows, macOS, Linux, iOS, Android - **Facts last checked:** Oct 18, 2026 ## Pricing ScreenConnect is a paid product with a free trial, starting at $30 per month, billed annually (One, single licence). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** Free trial, no credit card required; length not stated. | Plan | Price | What you get | | --- | --- | --- | | One | $30 per month, billed annually (annual only) | A single licence for individual use: 1 session at a time and 10 unattended access agents, with file transfer, remote printing and the toolbox. | | Remote Access | $35 per month for 25 agents, billed annually | Unattended access only, priced by the number of agents installed, from a minimum of 25; the cost per device falls as the count rises. | | Standard | $47 per concurrent tech / month, billed annually ($62 billed monthly) | Unlimited unattended agents, up to 3 sessions per tech, Backstage, remote command line, Wake-on-LAN, session recording, VoIP and mobile guests. | | Premium | $57 per concurrent tech / month, billed annually ($72 billed monthly) | Adds video auditing, a remote diagnostics toolkit, remote camera sharing (view) and up to 10 sessions per tech. | | Enterprise | Custom | Custom and multi-year licensing, premium support and escalation, privileged access management and enterprise deployment options. | Read from https://screenconnect.connectwise.com/pricing on Oct 18, 2026. Prices change, so confirm with ScreenConnect before buying. ## Ways to pay less - **Annual billing saves about a quarter** (Annual discount): Standard is $47 per tech a month billed annually against $62 billed monthly, and Premium $57 against $72. Source: https://screenconnect.connectwise.com/pricing ## Key features - **On-demand and unattended sessions:** Start a support session with a user, or install access agents for round-the-clock access to desktops, laptops, servers and mobile devices. - **Backstage:** Troubleshoot and fix a machine silently in the background, without disrupting the person using it. Included from the Standard plan. - **Toolbox and command line:** Keep shared scripts and executables in a toolbox to run on remote machines during sessions, and run commands remotely. - **Security controls:** AES-256 encryption, two-factor authentication, role-based permissions, consent options, audit reports, and sign-in through LDAP, SAML or OAuth. - **Session recording and video auditing:** Record sessions on Standard; Premium adds video auditing and a remote diagnostics toolkit. - **On-premises option:** Besides the cloud service, ScreenConnect can be installed on your own server, with licensing arranged through sales. ## Good for - Managed service providers supporting many client businesses - Internal IT teams with several technicians working at once - Teams already using ConnectWise PSA or Automate - Organizations that need to host remote support on their own servers ## Worth knowing - Pricing is per concurrent technician, so each person connecting at the same time needs a licence. - The One plan is a single licence limited to 1 session and 10 unattended agents, and is sold annually only. - Remote Access licences need at least 25 agents and do not include on-demand support sessions. - Many integrations, such as ConnectWise PSA, Zendesk and Freshdesk, are listed as paid add-ons. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Oct 18, 2026. ScreenConnect is the managed service provider's tool: quick support sessions, unattended agents, a background mode for fixing a machine without interrupting anyone, and your own server if you want it. It's priced for businesses, though. One technician on the cheapest plan pays $30 a month, annual only, for one session at a time. - **Value for money: D.** One is $30 a month billed annually, annual only, for a single licence with 1 session at a time and 10 unattended agents. Past that, Standard is $47 per concurrent tech. For one technician doing the same job that's dearer than Zoho Assist or Splashtop, and many integrations cost extra on top. - **Free plan and trial: C.** No free plan, but there's a free trial that needs no card. ScreenConnect doesn't say how long it lasts. - **Features: B.** On-demand and unattended sessions, Backstage for fixing a machine silently in the background, a toolbox of scripts, a remote command line, session recording, two-factor sign-in and an on-premises option. Nothing in the listing is missing from the support job. - **Ease of use: C.** No App Store rating on record. It's built for IT pros: agents to deploy, a toolbox of scripts, roles and permissions to set up. Expect a learning curve if you're not one. - **Platforms and integrations: B.** Windows, Mac, Linux, iPhone and Android, with ConnectWise PSA, Automate, Zendesk, Freshdesk and Acronis. Many of those are paid add-ons, and there's no web app on record. These are ToolGPA's own grades. Graded from this listing, whose facts were read from ConnectWise's own pages on 18 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among remote desktop apps - ScreenConnect's GPA of 2.2 is higher than 0 of the 15 other remote desktop apps we grade, and level with 3. - It stands best on features (B, above 12 of 15) and worst on value for money (D, above 0). - Its paid plans start at $30 a month, against a middle price of $10 for the category: 9 of the 10 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/remote-access ## Keep it, or make your own? **Keep it.** To replace ScreenConnect you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 12 of the 15 other remote desktop apps grade higher. It costs $360 a year. - You could not: A fast, secure link to another computer through any network. - You could not: Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other. - You could not: It plugs into other products, ConnectWise PSA, ConnectWise Automate and Zendesk among them. - You could not: What a company asks for before it lets staff use something: single sign-on and roles and permissions. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with ConnectWise PSA, ConnectWise Automate, Zendesk, Freshdesk, Acronis, Customer Feedback **Tags:** Remote desktop, Self-hostable ## Alternatives - [LogMeIn Resolve](https://toolgpa.com/tools/goto-resolve): Remote support and device management for IT teams, by endpoint. [Compare](https://toolgpa.com/compare/goto-resolve-vs-screenconnect) - [Zoho Assist](https://toolgpa.com/tools/zoho-assist): Remote support and unattended access for help desks and IT teams. [Compare](https://toolgpa.com/compare/screenconnect-vs-zoho-assist) - [TeamViewer](https://toolgpa.com/tools/teamviewer): Remote access and IT support, free for personal use only. [Compare](https://toolgpa.com/compare/screenconnect-vs-teamviewer) - [Splashtop](https://toolgpa.com/tools/splashtop): Remote access to your own computers, plus separate IT support plans. [Compare](https://toolgpa.com/compare/screenconnect-vs-splashtop) - [Remote Utilities](https://toolgpa.com/tools/remote-utilities): Remote administration tool with a self-hosted server option. [Compare](https://toolgpa.com/compare/remote-utilities-vs-screenconnect) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 18, 2026: - https://screenconnect.connectwise.com/pricing - https://screenconnect.connectwise.com/pricing/unattended-access - https://screenconnect.connectwise.com/features/unattended-access - https://screenconnect.connectwise.com/on-premise Page: https://toolgpa.com/tools/screenconnect Listed by ToolGPA (toolgpa.com).