# ServiceTitan > Field service platform for residential and commercial trades ServiceTitan is field service management software for residential and commercial trades such as HVAC, plumbing, electrical, roofing and pest control. It covers call booking, dispatch, a pricebook, mobile estimates, invoicing, memberships, payroll and reporting, with a field app for technicians. It is priced per technician in three packages, and prices are quoted only after a demo. - **Category:** Field Service Software - **Made by:** ServiceTitan, Inc. - **Website:** https://www.servicetitan.com - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 18, 2026 ## Pricing ServiceTitan's current pricing could not be confirmed from its own site. ## Key features - **Call booking and dispatch:** Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route. - **Pricebook and mobile estimates:** Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job. - **Memberships and invoicing:** Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing. - **Payroll, commissions and reports:** Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll. - **Marketing attribution:** Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves. - **Offline field app:** A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal. ## Good for - HVAC, plumbing and electrical companies with office staff and several technicians - Businesses that sell maintenance memberships and track technician commissions - Commercial and construction contractors that need accounting system links ## Worth knowing - No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request. - There is no free trial or self-serve sign-up; buying starts with a sales demo. - AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Oct 18, 2026. ServiceTitan is the heavyweight for HVAC, plumbing and electrical firms with office staff, covering call booking, dispatch, memberships, payroll and which ads bring in calls. A three-person crew is probably not who it's for: there's no price, no trial, buying starts with a sales demo, and the technician app rates poorly. - **Value for money: C.** No price is published: Starter, Essentials and The Works are priced per technician after a demo, so there's no figure for a crew of three. With nothing to compare, that's a C by our rule, and AI, contact centre and fleet tools cost extra on top. - **Free plan and trial: F.** No free plan, no free trial and no self-serve sign-up. Buying starts with a sales demo, so there's no way to try it on your own. - **Features: B.** Call booking with recording, a dispatch board, a shared pricebook, on-site estimates, memberships, invoicing, payroll, commissions and ad tracking that ties spend to revenue, plus an offline field app. The whole job and then some. - **Ease of use: D.** The ServiceTitan Field app averages 3.46 from 5,310 App Store ratings, the lowest in this category, with 1,657 one-star ratings. Getting started also means a demo and a package fitted by sales. - **Platforms and integrations: B.** Web, iPhone and Android, with QuickBooks Online and Desktop, Xero, NetSuite, Sage Intacct, Acumatica, Viewpoint Vista and Sage 50. A strong list, but no desktop app. These are ToolGPA's own grades. Graded from this listing, whose facts were read from ServiceTitan's own pages on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. ## Where it stands among field service apps - ServiceTitan's GPA of 1.8 is higher than 0 of the 15 other field service apps we grade, and level with 1. - It stands best on features (B, above 7 of 15) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/field-service ## Keep it, or make your own? **Keep it.** To replace ServiceTitan you would be making phone numbers that change for each visitor so every call is traced to its source. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 14 of the 15 other field service apps grade higher. - You could make: Job scheduling, quotes and estimates, invoicing and reports: an app builder makes these well. - You could not: Phone numbers that change for each visitor so every call is traced to its source. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It plugs into other products, QuickBooks Online, QuickBooks Desktop and Xero among them. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## What people say - **App Store rating of the iPhone and iPad app:** 3.5 out of 5 from 5,310 ratings in the United States, read Oct 18, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id1629928933 ## Works with QuickBooks Online, QuickBooks Desktop, Xero, NetSuite, Sage Intacct, Acumatica, Viewpoint Vista, Sage 50 **Tags:** Job scheduling, Quotes and estimates, Invoicing, Reports, Call tracking ## Alternatives - [Housecall Pro](https://toolgpa.com/tools/housecall-pro): Scheduling, quotes and payments for home service businesses. [Compare](https://toolgpa.com/compare/housecall-pro-vs-servicetitan) - [Service Fusion](https://toolgpa.com/tools/service-fusion): Field service software with flat pricing and unlimited users. [Compare](https://toolgpa.com/compare/service-fusion-vs-servicetitan) - [FieldPulse](https://toolgpa.com/tools/fieldpulse): Field service software for trades, priced by seat on a quote. [Compare](https://toolgpa.com/compare/fieldpulse-vs-servicetitan) - [Workiz](https://toolgpa.com/tools/workiz): Field service software with a built-in phone system and AI answering. [Compare](https://toolgpa.com/compare/servicetitan-vs-workiz) - [Jobber](https://toolgpa.com/tools/jobber): Quotes, scheduling and payments for home service businesses. [Compare](https://toolgpa.com/compare/jobber-vs-servicetitan) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 18, 2026: - https://www.servicetitan.com/pricing - https://www.servicetitan.com/features/field-mobile-app - https://www.servicetitan.com/features/accounting/integrations - https://www.servicetitan.com/company - https://www.servicetitan.com/legal/terms-of-use Page: https://toolgpa.com/tools/servicetitan Listed by ToolGPA (toolgpa.com).