# SiteGPT review (2026): is it worth $39 a month, billed yearly?

> AI chatbot trained on your site and docs, priced by messages

Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA.

SiteGPT builds chatbots that answer visitor questions from a company's own web pages and files, and hand over to a human when asked. Plans are set by the number of chatbots, trained pages and monthly messages, with a Zendesk AI agent install and WhatsApp and email add-ons.

- **Category:** Help Desks & Live Chat
- **Made by:** SiteGPT
- **Website:** https://sitegpt.ai
- **Runs on:** Web, iOS
- **Who should skip it:** Skip it if you won't put a card down: the 7-day trial requires one.
- **Facts last checked:** Nov 12, 2026

## Pricing

As of Nov 12, 2026, SiteGPT is a paid product with a free trial, starting at $39 per month, billed annually ($59 billed monthly), for up to 4k messages.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 7-day free trial on every self-serve plan, credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Starter | $39 per month for up to 4k messages, billed annually ($59 billed monthly) | 1 chatbot, up to 1,000 pages of training content, 1 member and basic analytics. Manual refresh only. |
| Growth | $79 per month, up to 10k messages, billed annually ($129 monthly) | 2 chatbots, 10,000 pages, 4 members, advanced analytics, API access, platform integrations and the iOS app. |
| Scale | $259 per month, up to 40k messages, billed annually ($429 monthly) | 3 chatbots, 50,000 pages, 10 members, webhooks, AI conversation insights and the Zendesk AI agent install. |
| Enterprise | Custom | Custom message volume, up to 500,000 pages, priority support, a signed DPA and BAA on request. Sold through sales. |

Read from https://sitegpt.ai/pricing on Nov 12, 2026. Prices change, so confirm with SiteGPT before buying.

## Ways to pay less

- **Save up to 40% with yearly billing** (Annual discount): The pricing page shows Starter at $39 a month billed yearly against $59 billed monthly, and says yearly billing saves up to 40%. Source: https://sitegpt.ai/pricing

## Key features

- **Chatbot trained on your content:** Train on links and files; one page counts as 2,500 cleaned characters. Starter refreshes manually, Growth monthly, Scale weekly and Enterprise daily.
- **Human handover and iOS inbox:** The iOS app, from Growth, gives a live inbox with push notifications when a visitor asks for a person, and one tap to take over from the AI.
- **Analytics and knowledge gaps:** Basic usage numbers on Starter. Growth adds trend charts, an engagement funnel, unanswered-question gaps and a weekly email digest; Scale adds AI-classified topics and sentiment.
- **Zendesk AI agent:** On Scale and Enterprise, SiteGPT installs inside Zendesk Messaging to answer first and pass conversations to human agents with history.
- **Integrations and API:** From Growth: API access plus connections to Slack, Messenger, Google Chat, Crisp, Freshdesk Messaging and Zoho SalesIQ, among others.
- **WhatsApp and email add-ons:** WhatsApp (per number) and AI email support (per inbox) are paid add-ons, each from 1 to 25.

## Good for

- Small sites that want a chatbot answering from existing pages
- Teams that want to put an AI agent in front of Zendesk Messaging
- Businesses that prefer a plan sized by message volume

## Worth knowing

- There is no free plan; the 7-day trial on every self-serve plan needs a credit card.
- Messages are capped at 4k, 10k and 40k a month by plan, and GPT-4.1 messages count ten times as much as mini. Extra 5k packs cost $59 a month.
- Removing SiteGPT branding is a $39 a month add-on billed annually; WhatsApp and AI email support are $39 a month each, per number or inbox.
- Starter has a single member and no API access.

## ToolGPA grades

**GPA: 2.0 out of 4**, graded Nov 12, 2026. SiteGPT builds chatbots that answer visitor questions from your own web pages and files and hand over to a person when asked. Every plan has a monthly message cap, the 7-day trial needs a credit card, and branding removal, WhatsApp and AI email are paid add-ons.

- **Value for money: C.** $39 a month billed annually for Starter ($59 monthly) is where the dearer quarter begins ($39). Starter has 1 member, and branding removal adds $39.
- **Free plan and trial: D.** A 7-day trial on every self-serve plan, but a credit card is required. There is no free plan.
- **Features: C.** A chatbot trained on up to 1,000 pages on Starter, with human handover. No ticketing is listed, and WhatsApp and AI email support are add-ons.
- **Ease of use: C.** No store rating on record, and you need to train and test the bot on your own content.
- **Platforms and integrations: B.** Web plus an iPhone app that starts on Growth, with 8 listed integrations. No Android or desktop app on record.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from SiteGPT's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- SiteGPT's GPA of 2.0 is higher than 15 of the 66 other help desk and live chat tools we grade, and level with 9.
- It stands best on platforms and integrations (B, above 6 of 66) and worst on free plan and trial (D, above 11).
- Its paid plans start at $39 a month, against a middle price of $29 for the category: 40 of the 57 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 18 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace SiteGPT you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 42 of the 66 other help desk and live chat tools grade higher. It costs $468 a year.

- You could not: An AI model answering your customers from your own help articles.
- You could not: The WhatsApp Business API, which Meta opens only through approved partners.
- You could not: A chatbot builder hooked into the messaging apps.
- You could not: A real app for iOS. Something home-made would be a web page.
- You could not: It plugs into other products, Zendesk, Slack and Crisp among them, and has an API.
- You could not: AI features, unless you pay a model provider for each request yourself.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Zendesk, Slack, Crisp, Freshdesk Messaging, Zoho SalesIQ, Messenger, Google Chat, WhatsApp

**Tags:** Chatbots, AI support agent, AI features, Public API, WhatsApp messaging

## Alternatives

- [Chatbase](https://toolgpa.com/tools/chatbase): Build AI support agents trained on your content, priced by credits. [Compare](https://toolgpa.com/compare/chatbase-vs-sitegpt)
- [CustomGPT](https://toolgpa.com/tools/customgpt): No-code AI agents trained on your own content, with a RAG API. [Compare](https://toolgpa.com/compare/customgpt-vs-sitegpt)
- [Denser](https://toolgpa.com/tools/denser): AI chatbot with cited answers and a helpdesk for handoffs. [Compare](https://toolgpa.com/compare/denser-vs-sitegpt)
- [Eesel AI](https://toolgpa.com/tools/eesel-ai): AI agents for your help desk, priced by monthly credits. [Compare](https://toolgpa.com/compare/eesel-ai-vs-sitegpt)
- [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/sitegpt-vs-tidio)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026:

- https://sitegpt.ai/pricing

Page: https://toolgpa.com/tools/sitegpt
Listed by ToolGPA (toolgpa.com).