# Smartsupp > Live chat, WhatsApp and email inbox with the Mira AI shopping agent Smartsupp is a live chat tool from the Czech Republic aimed at online stores, with Messenger, WhatsApp and email handled in the same inbox. Plans are a flat monthly price for a set number of operators, and its Mira AI agent, which answers questions and recommends products, is sold as a separate plan priced by conversations. - **Category:** Help Desks & Live Chat - **Made by:** Smartsupp.com, s.r.o. (since 2013) - **Website:** https://www.smartsupp.com - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing Smartsupp has a free plan. Paid plans start at $17 per month for 1 operator, billed annually ($24 billed monthly). - **Pricing model:** Free plan - **Free plan:** 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history. - **Free trial:** 14-day free trial of paid plans, no credit card needed. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | 1 operator, 25 conversations a month on live chat, WhatsApp and Messenger, 14 days of history and 1 personal shortcut. | | Solo | $17 per month for 1 operator, billed annually ($24 billed monthly) | Unlimited conversations, 3 connected email addresses, a year of history, basic automated messages and 50 AI reply assists a month. | | Plus | $25 per month for up to 3 operators, billed annually ($35 monthly) | Adds 10 email addresses, automated chatbot workflows, API and MCP access, and 250 AI reply assists a month. | | Expert | $83 per month for up to 5 operators, billed annually ($117 monthly) | Adds 3 websites, 50 email addresses, 3 years of history, premium support and 500 AI reply assists. Extra operators cost $24 a month each, billed annually. | | Ultimate | $280 per month and up | Custom limits, setup and integrations, a dedicated account manager, data exports and payment by wire transfer. Sold through sales. | Read from https://www.smartsupp.com/pricing/ on Oct 17, 2026. Prices change, so confirm with Smartsupp before buying. ## Ways to pay less - **Up to 30% off with annual billing** (Annual discount): Smartsupp's pricing page says annual billing saves up to 30%: Solo is $17 a month billed annually against $24 billed monthly. Source: https://www.smartsupp.com/pricing/ ## Key features - **Live chat for online stores:** A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings. - **One inbox for several channels:** Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard. - **Mira AI agent:** Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person. - **Chatbot workflows:** Automated chatbot scenarios from the Plus plan; Solo has basic automated messages only. - **AI reply assistant:** Helps operators rewrite and translate replies, with 50 to 500 assists a month depending on the plan. - **API, MCP and mobile SDK:** A REST API and an MCP link to AI assistants from Plus, and an SDK that puts the chat box inside your own app. ## Good for - Small online stores, especially in Europe - One-person shops that want chat and email in one place - Stores that want an AI agent to recommend products ## Worth knowing - The Free plan stops at 25 conversations a month and keeps only 14 days of history. - The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000. - Chatbot workflows and API access need Plus; more than one website needs Expert. - Prices exclude VAT, which is added based on the billing country. ## ToolGPA grades **GPA: 2.4 out of 4**, graded Oct 17, 2026. Smartsupp is live chat for small online shops, with Messenger, WhatsApp and email in the same inbox and a Mira AI agent that recommends products. It's priced per account rather than per seat, so it's cheap for a team of three. Mira is a separate plan, though, and the listing shows no help center or ticketing. - **Value for money: B.** Solo is $17 a month billed yearly for one person, at the cheaper quarter of help desks, and Expert is $83 for up to 5 operators, about $16.60 a head. Plus covers 3 people for $25. The Mira AI agent is a separate plan from $16 a month. - **Free plan and trial: C.** A free plan with 1 operator, 25 conversations a month and 14 days of history, plus a 14-day trial with no card. Those 25 conversations go fast in a busy week. - **Features: C.** Live chat with visitor details, one inbox for chat, Messenger, WhatsApp and email, the Mira AI agent, chatbot workflows from Plus and an API and MCP link. The gaps: no help center, ticketing or phone on the listing. - **Ease of use: C.** No store rating on record. You add the chat box to your shop, connect email and WhatsApp, and train Mira on your site and products. - **Platforms and integrations: B.** Web, iPhone and Android, with WordPress, WooCommerce, PrestaShop, WhatsApp and Messenger, plus an API from Plus. No desktop app, so it stops at a B. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Smartsupp's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Smartsupp's GPA of 2.4 is higher than 6 of the 19 other help desk and live chat tools we grade, and level with 5. - It stands best on value for money (B, above 12 of 19) and worst on features (C, above 0). - Its paid plans start at $17 a month, against a middle price of $24.17 for the category: 4 of the 18 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Smartsupp you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 8 of the 19 other help desk and live chat tools grade higher. It costs $204 a year. - You could not: One mailbox that several people work at once. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It plugs into other products, WordPress, WooCommerce and PrestaShop among them, and has an API. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with WordPress, WooCommerce, PrestaShop, WhatsApp, Facebook Messenger **Tags:** Live chat, Shared inbox, AI support agent, AI features, Public API ## Alternatives - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/smartsupp-vs-tidio) - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/smartsupp-vs-tawk-to) - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-smartsupp) - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/livechat-vs-smartsupp) - [Kommunicate](https://toolgpa.com/tools/kommunicate): AI agents for chat, email and voice with live chat hand-off. [Compare](https://toolgpa.com/compare/kommunicate-vs-smartsupp) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.smartsupp.com/pricing/ - https://www.smartsupp.com/about/ Page: https://toolgpa.com/tools/smartsupp Listed by ToolGPA (toolgpa.com).