# SparrowDesk review (2026): is the free plan enough?

> Help desk with shared inbox, live chat and a per-resolution AI agent

Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA.

SparrowDesk is a help desk that brings email, chat and other channels into one shared inbox, with ticketing, a help center and a customer portal. AI is sold as add-ons: an agent called Zoona billed per resolution, an agent copilot and an account-level analysis tool, each with monthly credits. It is made by SurveySparrow.

- **Category:** Help Desks & Live Chat
- **Made by:** SurveySparrow Inc.
- **Website:** https://www.sparrowdesk.com
- **Runs on:** Web, iOS, Android
- **Who should skip it:** Pricey if you use the AI, as Zoona is $0.49 a resolution and Copilot $8 an agent a month.
- **Facts last checked:** Nov 13, 2026

## Pricing

As of Nov 13, 2026, SparrowDesk has a free plan, and paid plans start at $16 per agent / month, billed annually.

- **Pricing model:** Free plan
- **Free plan:** Free plan for up to 3 users: live chat, email ticketing, shared inbox, prebuilt reports, public help center, 500 conversations a month.
- **Free trial:** 14-day free trial, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | Up to 3 users with live chat, email ticketing, prebuilt reports and a public help center. |
| Starter | $16 per agent / month, billed annually | Unlimited conversations, teams, ticket forms, customer portal and CSAT surveys, with 5 Lite seats. |
| Professional | $49 per agent / month, billed annually | Adds workflows, round robin assignment, SLAs, business hours and 20 Lite seats. |
| Enterprise | $89 per agent / month, billed annually | Adds SSO, custom roles, password policy and multiple brands, with 50 Lite seats; sold through sales. |

Read from https://www.sparrowdesk.com/pricing on Nov 13, 2026. Prices change, so confirm with SparrowDesk before buying.

## Ways to pay less

- **Save 20% with annual billing** (Annual discount): The pricing page shows yearly billing as saving 20% against monthly billing; the prices listed here are the yearly ones. Source: https://www.sparrowdesk.com/pricing
- **Startup program for 90% off** (Startups): SparrowDesk's pricing page advertises a startup program that takes 90% off; eligibility terms are not shown on the page. Source: https://www.sparrowdesk.com/pricing

## Key features

- **Shared inbox:** Email, chat and channels such as Slack, WhatsApp, Facebook, Discord and Instagram arrive in one inbox with macros and merging.
- **Zoona AI agent:** Answers customers in 40+ languages, hands off to a person with context, and trains on your site, PDFs and help center.
- **AI Copilot:** An in-inbox assistant that summarizes conversations, drafts replies for agents to review and translates as you read.
- **Workflows and SLAs:** Advanced workflows, round robin assignment, SLA policies and business hours are available from the Professional plan.
- **Help center and portal:** A public help center on every plan; a customer portal where customers submit and track tickets starts at Starter.
- **Account Intelligence:** Groups conversations into topics, flags problem ones early and drafts help center articles from resolved conversations.

## Good for

- Small teams starting on a free plan with up to 3 users
- Teams that want to pay for AI only per resolution
- Support that runs through Slack, WhatsApp or Instagram

## Worth knowing

- Zoona costs $0.49 per resolution, Copilot $8 per agent a month for 1,000 credits, and Account Intelligence $8 a month for 1,000 credits.
- The free plan is limited to 500 conversations a month and no customer portal, CSAT or teams.
- Slack, Linear and HubSpot integrations start at Starter; Salesforce needs Enterprise.
- Lite seats are capped per plan, from 5 on Starter to 50 on Enterprise.

## ToolGPA grades

**GPA: 2.8 out of 4**, graded Nov 13, 2026. SparrowDesk is a help desk with a shared inbox, live chat and a per-resolution AI agent. The free plan covers 3 users and 500 conversations a month, and the AI is billed on top.

- **Value for money: B.** $16 an agent a month billed annually, inside the category's cheaper quarter of $19. Professional is $49.
- **Free plan and trial: B.** Free for up to 3 users and 500 conversations a month, plus a 14-day trial with no card.
- **Features: B.** Inbox, live chat, AI, workflows, SLAs and a help center. The listing shows no gap in the core support job, though workflows and SLAs start at Professional.
- **Ease of use: C.** No store rating on record. Channels, workflows and the AI need setting up.
- **Platforms and integrations: B.** Web plus iOS and Android, with Slack, Linear, HubSpot, Salesforce and WhatsApp.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from SparrowDesk's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- SparrowDesk's GPA of 2.8 is higher than 83 of the 92 other help desk and live chat tools we grade, and level with 5.
- It stands best on free plan and trial (B, above 77 of 92) and worst on ease of use (C, above 5).
- Its paid plans start at $16 a month for each person, against a middle price of $29 for the category: 13 of the 78 others that charge start lower.
- On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace SparrowDesk you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.8 is higher than 83 of the 92 other help desk and live chat tools we grade. It costs $192 a year.

- You could make: Help desk and help center: an app builder makes these well.
- You could not: One mailbox that several people work at once.
- You could not: An AI model answering your customers from your own help articles.
- You could not: Connections to other products, each kept working as those products change.
- You could not: The WhatsApp Business API, which Meta opens only through approved partners.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Slack, Linear, HubSpot, Salesforce, WhatsApp, Discord, Notion, Attio

**Tags:** Help desk, Shared inbox, Live chat, Help center, AI support agent, Workflow automation, WhatsApp messaging

## Alternatives

- [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-sparrowdesk)
- [Zoho Desk](https://toolgpa.com/tools/zoho-desk): Low-cost ticketing help desk with a free plan for three users. [Compare](https://toolgpa.com/compare/sparrowdesk-vs-zoho-desk)
- [Helpwise](https://toolgpa.com/tools/helpwise): Shared inbox for email, chat, WhatsApp and SMS with a help center. [Compare](https://toolgpa.com/compare/helpwise-vs-sparrowdesk)
- [LiveAgent](https://toolgpa.com/tools/liveagent): Help desk with email tickets, live chat, call center and AI agents. [Compare](https://toolgpa.com/compare/liveagent-vs-sparrowdesk)
- [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-sparrowdesk)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 13, 2026:

- https://www.sparrowdesk.com/pricing
- https://www.sparrowdesk.com/

Page: https://toolgpa.com/tools/sparrowdesk
Listed by ToolGPA (toolgpa.com).