# Stonly review (2026): is the free plan enough? > Interactive guides and knowledge base for customer support Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Stonly is a knowledge platform for customer service teams. It builds interactive step-by-step guides and articles that agents and customers can use, with an AI bot and agent assist on top. It connects to help desks such as Zendesk, Freshdesk and Salesforce. - **Category:** Docs & Wikis - **Made by:** Stonly - **Website:** https://stonly.com - **Runs on:** Web - **Who should skip it:** Tight if you are on Basic, with 5 guides, 1 language and 1 team member. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Stonly has a free plan. - **Pricing model:** Free plan - **Free plan:** After the 14-day trial an account drops to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member. - **Free trial:** 14-day free trial of the Small Business plan. | Plan | Price | What you get | | --- | --- | --- | | Basic | $0 | 400 guide views a month, 5 published guides in one language with up to 100 steps each, and 1 team member. | | Small Business | Custom | For companies under 100 employees: unlimited guides, 1 knowledge base, 4,000 guide views and 5 team members. The page shows no price. | | Enterprise | Custom | Unlimited knowledge bases, auto-translation, SSO, help desk integrations and as many views and team members as needed. Sold through a call. | Read from https://stonly.com/pricing on Nov 12, 2026. Prices change, so confirm with Stonly before buying. ## Key features - **Interactive guides:** Step-by-step guides with branching that can be embedded anywhere, for agents or for customers. - **Knowledge base:** Articles and guides sit in a searchable knowledge base with custom branding and SEO settings. - **AI answers and agent assist:** A conversational bot answers from the knowledge base, and agent assist summarizes tickets and suggests replies. - **Analytics:** Full-path analytics show how people move through a guide, with versioning of changes. - **Help desk integrations:** The homepage names Zendesk, Freshdesk, Salesforce and ServiceNow; the Enterprise plan lists Salesforce, Zendesk, Freshdesk and Front. ## Good for - Support teams that want guided troubleshooting rather than plain articles - Customer service teams already on Zendesk, Freshdesk or Salesforce - Teams that want agents and customers to use the same knowledge ## Worth knowing - No price is shown for Small Business; the pricing page points to a demo. - Small Business is limited to 4,000 guide views, 5 team members and one knowledge base. - AI agents, automations, SSO and private knowledge bases are listed under Enterprise. - Passing the monthly view limit two months in a row moves the account to a larger plan. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 12, 2026. Stonly makes interactive guides and a knowledge base for customer support. The free Basic plan allows 5 guides and 400 views a month, the Small Business plan shows no price, and AI agents, SSO and private knowledge bases are Enterprise. - **Value for money: C.** Small Business shows no price and points to a demo, so there is nothing to set against the category's $18 middle. - **Free plan and trial: C.** A 14-day trial of Small Business, after which the account falls to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member. - **Features: C.** Interactive guides, a knowledge base, AI answers and agent assist, analytics and help desk connections. Gaps: AI agents, automations, SSO and private knowledge bases are Enterprise only. - **Ease of use: C.** No store rating on record. You build each guide step by step and connect your help desk. - **Platforms and integrations: B.** Web only, with Zendesk, Freshdesk, Salesforce, ServiceNow, Front and Segment connections. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Stonly's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among docs and wiki tools - Stonly's GPA of 2.2 is higher than 10 of the 69 other docs and wiki tools we grade, and level with 14. - It stands best on platforms and integrations (B, above 18 of 69) and worst on features (C, above 2). The category's chart of price against score: https://toolgpa.com/charts/docs-wikis ## Keep it, or make your own? **Keep it.** The plain part of Stonly you could make: help center and reports. What surrounds it you could not. The 3 things listed below take a company, not a weekend. That makes this kind of software worth paying for, not this one in particular: 45 of the 69 other docs and wiki tools grade higher. - You could make: Help center and reports: an app builder makes these well. - You could not: A chatbot builder hooked into the messaging apps. - You could not: It plugs into other products, Zendesk, Freshdesk and Salesforce among them. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Zendesk, Freshdesk, Salesforce, ServiceNow, Front, Segment, Zapier **Tags:** Help center, AI features, Chatbots, Reports ## Alternatives - [Guru](https://toolgpa.com/tools/guru): Verified company knowledge base with AI search and agents. [Compare](https://toolgpa.com/compare/guru-vs-stonly) - [Helpjuice](https://toolgpa.com/tools/helpjuice): Hosted knowledge base software with a design built for you. [Compare](https://toolgpa.com/compare/helpjuice-vs-stonly) - [Document360](https://toolgpa.com/tools/document360): Hosted knowledge base software for public and private docs. [Compare](https://toolgpa.com/compare/document360-vs-stonly) - [KnowledgeOwl](https://toolgpa.com/tools/knowledgeowl): Knowledge base software with unlimited readers on every plan. [Compare](https://toolgpa.com/compare/knowledgeowl-vs-stonly) - [Tango](https://toolgpa.com/tools/tango): Captures workflows as step-by-step guides with screenshots. [Compare](https://toolgpa.com/compare/stonly-vs-tango) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://stonly.com/pricing - https://stonly.com Page: https://toolgpa.com/tools/stonly Listed by ToolGPA (toolgpa.com).