# SuiteCRM

> Open-source CRM with no per-user license fees

SuiteCRM is an open-source CRM covering sales, marketing campaigns, case management, reports and workflow automation. The software is free to download and run on your own servers with any number of users. SuiteCRM Ltd, the company behind it, sells managed hosting, implementation and support packages instead of licenses, priced in pounds sterling.

- **Category:** CRM Software
- **Made by:** SuiteCRM Ltd
- **Website:** https://suitecrm.com
- **Runs on:** Web
- **Facts last checked:** Oct 5, 2026

## Pricing

SuiteCRM has a free plan. Paid plans start at £130 / month, billed annually excl. VAT, unlimited users (£143 billed monthly).

- **Pricing model:** Free plan
- **Free plan:** Self-hosted: the software is free to download and run on your own servers, with no user limit and community forum support. Your team handles infrastructure, updates and security.
- **Free trial:** 30-day free trial of SuiteCRM Hosted packages.

| Plan | Price | What you get |
| --- | --- | --- |
| Self-Hosted | Free | Download and deploy on your own servers or cloud provider, with community support. Infrastructure costs are yours. |
| Hosted Starter | £130 per month, billed annually excl. VAT (£143 billed monthly) | Managed shared hosting recommended for up to 10 users: 5 GB storage, hourly scheduled tasks, weekly backups and the Silver Support package. |
| Hosted Business | £180 per month, billed annually excl. VAT (£198 billed monthly) | Recommended for up to 50 users: 40 GB storage, scheduled tasks every 4 minutes and daily backups. |
| Hosted Premium | £280 per month, billed annually excl. VAT (£308 billed monthly) | Recommended for up to 150 users: 120 GB storage, tasks every 2 minutes, Git repository access and an annual health check. |
| Hosted Dedicated | From £3,200 per year, excl. VAT and application support | A managed instance on dedicated resources with scalable performance and storage, hosted in the UK, Europe or the US. |
| SuiteASSURED | From £3,350 per year, on top of hosting | A warranty and assurance layer: application warranty, legal indemnities, patent protections, priority support and 10 care hours. |

Read from https://suitecrm.com/suitecrmhosted/ on Oct 5, 2026. Prices change, so confirm with SuiteCRM before buying.

## Ways to pay less

- **About 9% less on hosting billed annually** (Annual discount): Hosted Starter is £130 a month billed annually against £143 billed monthly, Business £180 against £198 and Premium £280 against £308, all excluding VAT. Source: https://suitecrm.com/suitecrmhosted/
- **20% off Standard Support with managed hosting** (Other savings): The pricing page takes 20% off the £1,200 Standard Support package, a saving of £240 a year, when it is bought with fully managed hosting. Source: https://suitecrm.com/pricing/

## Key features

- **Sales modules:** Capture leads, manage opportunities and send personalized quotes, with dashboards that track the sales pipeline, upcoming meetings and key accounts.
- **Marketing campaigns:** Segment contacts with the Target Lists module, create campaigns to send marketing content and automate marketing tasks.
- **Workflow automation:** The Workflow module triggers actions when set conditions are met. On managed hosting, how often scheduled tasks run depends on the package.
- **Reports and dashboards:** The Reports module builds reports from real-time data in any module, and each user can arrange a dashboard from widgets called Dashlets.
- **Case management and portal:** Case modules and a self-service portal handle customer issues, keeping correspondence on the case and tracking resolution times with workflows.
- **Studio and open REST API:** Admin tools add fields, change layouts and create new modules without development, and an open REST API connects the CRM to other business systems.

## Good for

- Organizations that want to avoid per-user license fees as headcount grows
- Teams with in-house IT that need CRM data on their own servers
- Buyers who want a customizable CRM with vendor hosting and support available

## Worth knowing

- Prices are quoted in pounds sterling and exclude VAT; no dollar price list is shown.
- Managed hosting requires application support, so the online packages bundle the Silver Support package.
- Self-hosting has no software cost, but your team manages servers, updates and security.
- Shared hosting packages are hosted in the UK; a Europe or US location needs a Dedicated instance.

## Works with

Microsoft Outlook, Elasticsearch

**Tags:** Open source, Self-hostable, Sales pipeline, Marketing automation, Workflow automation, Reports, Public API

## Alternatives

- [EspoCRM](https://toolgpa.com/tools/espocrm): Open-source CRM you can self-host for free or rent in the cloud. [Compare](https://toolgpa.com/compare/espocrm-vs-suitecrm)
- [Vtiger](https://toolgpa.com/tools/vtiger): All-in-one CRM with a free cloud plan and an open-source edition. [Compare](https://toolgpa.com/compare/suitecrm-vs-vtiger)
- [Odoo CRM](https://toolgpa.com/tools/odoo-crm): Open-source CRM app from the Odoo business suite. [Compare](https://toolgpa.com/compare/odoo-crm-vs-suitecrm)
- [Salesforce](https://toolgpa.com/tools/salesforce): CRM platform for sales teams with AI agents and a free 2-user suite. [Compare](https://toolgpa.com/compare/salesforce-vs-suitecrm)
- [Microsoft Dynamics 365 Sales](https://toolgpa.com/tools/microsoft-dynamics-365-sales): Microsoft's sales CRM with Copilot and prebuilt sales agents. [Compare](https://toolgpa.com/compare/microsoft-dynamics-365-sales-vs-suitecrm)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 5, 2026:

- https://suitecrm.com/suitecrmhosted/
- https://suitecrm.com/pricing/
- https://suitecrm.com/
- https://suitecrm.com/what-is-suitecrm/
- https://suitecrm.com/join-the-project/always-open-source/

Page: https://toolgpa.com/tools/suitecrm
Listed by ToolGPA (toolgpa.com).