# Sunwave review (2026): is it worth it? > EMR, CRM and billing platform for behavioral health Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Sunwave Health sells an all-in-one platform for behavioral health operators: an EMR, an admissions and referral CRM, revenue cycle management, telehealth and alumni management. It includes an AI documentation tool called SIA. The site publishes no prices and routes buyers to a contact form. - **Category:** Therapy & Clinic Software - **Made by:** Sunwave Health - **Website:** https://www.sunwavehealth.com - **Runs on:** Web - **Who should skip it:** Not for you if you are a solo therapist, as it is built for treatment organizations. - **Facts last checked:** Nov 13, 2026 ## Pricing Sunwave's current pricing could not be confirmed from its own site. ## Key features - **Admissions and referral CRM:** Inquiry and referral source tracking, field visit logging, an available bed board, marketing analytics and a Salesforce integration. - **Behavioral health EMR:** Records follow a patient across programs, levels of care and sites, with medication management, scheduling and telehealth. - **SIA AI documentation:** SIA generates progress notes and session summaries; the vendor says it is certified to the ISO 42001 standard for AI management. - **Revenue cycle management:** Eligibility checks and verification of benefits, insurance claims, ACH payments and bulk actions, with error checks before submission. - **Telehealth and patient engagement:** Telehealth and patient engagement tools are listed as a separate product beside the EMR. - **Alumni management:** A product line for staying in touch with former patients after treatment. ## Good for - Substance use and eating disorder treatment centers - Multi-site behavioral health operators - Teams combining admissions, clinical and billing work ## Worth knowing - No prices are published; the site directs visitors to a Let's Connect contact form. - Built for treatment organizations and clinics, not solo therapists. - The site says Lightning Step and Sunwave Health combined in 2025, so product names and packaging may shift. - Figures such as 40% less administrative time are vendor-reported customer results. ## ToolGPA grades **GPA: 1.6 out of 4**, graded Nov 13, 2026. Sunwave is an EMR, referral CRM and billing platform for behavioral health programs, with an AI documentation tool. No price is published, it is for treatment organizations not solo therapists, and the site says its products are mid-merger with Lightning Step. - **Value for money: C.** No price is published; the site points to a Let's Connect form, so it can't be set against the category. - **Free plan and trial: F.** No free plan and no trial on record, only a demo through the sales team. - **Features: C.** Admissions and referral CRM, behavioral health EMR, AI documentation, revenue cycle, telehealth and alumni management. Customer figures are the vendor's own. - **Ease of use: C.** No store rating on record, and a clinic needs a rollout with the vendor. - **Platforms and integrations: C.** Web only on the listing, with no desktop or phone app named. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Sunwave Health's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among therapy and clinic software - Sunwave's GPA of 1.6 is higher than 1 of the 60 other therapy and clinic software we grade, and level with 13. - It stands best on value for money (C, above 10 of 60) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/therapy-clinics ## Keep it, or make your own? **Keep it.** To replace Sunwave you would be making insurance claims sent to payers through a clearinghouse. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 46 of the 60 other therapy and clinic software grade higher. - You could make: Clinical notes and case management: an app builder makes these well. - You could not: Insurance claims sent to payers through a clearinghouse. - You could not: Video sessions that meet health privacy rules. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Salesforce **Tags:** Clinical notes, Insurance billing, Case management, Telehealth, AI features ## Alternatives - [Kipu](https://toolgpa.com/tools/kipu): EMR, CRM and billing for behavioral health treatment. [Compare](https://toolgpa.com/compare/kipu-vs-sunwave) - [Qualifacts CareLogic](https://toolgpa.com/tools/qualifacts-carelogic): Configurable behavioral health EHR for agencies and CCBHCs. [Compare](https://toolgpa.com/compare/qualifacts-carelogic-vs-sunwave) - [Welligent](https://toolgpa.com/tools/welligent): Cloud EHR for behavioral health and human services agencies. [Compare](https://toolgpa.com/compare/sunwave-vs-welligent) - [Valant](https://toolgpa.com/tools/valant): Behavioral health EHR for therapy and psychiatry practices. [Compare](https://toolgpa.com/compare/sunwave-vs-valant) - [ICANotes](https://toolgpa.com/tools/icanotes): Behavioral health EHR with menu-driven notes. [Compare](https://toolgpa.com/compare/icanotes-vs-sunwave) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.sunwavehealth.com Page: https://toolgpa.com/tools/sunwave Listed by ToolGPA (toolgpa.com).