# Superchat review (2026): is the free plan enough?

> Shared inbox for WhatsApp, Instagram, email, SMS and live chat

Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA.

Superchat is a messaging platform that puts WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS into one shared inbox. Higher plans add automations, AI agents that answer customer questions, review requests and analytics. Plans are priced per month with a 12-month minimum contract.

- **Category:** SMS & Chat Marketing
- **Made by:** SuperX GmbH
- **Website:** https://www.superchat.com
- **Runs on:** Web, iOS, Android
- **Who should skip it:** Tight if you're staying free: 30 active contacts and 1 WhatsApp number.
- **Facts last checked:** Nov 12, 2026

## Pricing

As of Nov 12, 2026, Superchat has a free plan, and paid plans start at €89 per month (Basic); billing basis not confirmed.

- **Pricing model:** Free plan
- **Free plan:** 1 WhatsApp number, 1 employee access and 30 active contacts a month, in the unified inbox.
- **Free trial:** None listed.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | €0 | 1 WhatsApp number, 1 account and 30 active contacts a month, with the unified inbox. |
| Basic | €89 per month, monthly or annual basis not stated | Unlimited contacts and conversations, 3 accounts, review management and 1 automation. |
| Professional | €149 per month, monthly or annual basis not stated | Adds 1 AI agent, automations (2 included), the web chat widget, onboarding and 2 WhatsApp numbers; 6 accounts. |
| Advanced | €299 per month, monthly or annual basis not stated | 3 AI agents, integrations and analytics, 12 accounts, 4 WhatsApp numbers, an account manager and priority chat support. |
| Custom | Custom | Quoted on request and billed annually; adds SSO, 2FA enforcement, an individual SLA and tailored support. Sold through sales. |

Read from https://www.superchat.com/pricing on Nov 12, 2026. Prices change, so confirm with Superchat before buying.

## Key features

- **Unified inbox:** One inbox for WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS, with templates, labels, assignment and internal notes.
- **AI agents:** AI agents answer customer inquiries around the clock: 1 on Professional and 3 on Advanced. Each plan includes a credit balance for AI functions and automations.
- **Automations:** Rule-based automations: 1 on Basic, 2 on Professional, 6 on Advanced.
- **WhatsApp newsletter:** Send broadcast messages to WhatsApp contacts; the included range is 30 on Free and 100 on paid plans, and larger ranges are an add-on.
- **Review management:** Send feedback requests and manage ratings, including a Google integration, from Basic upward.
- **Web chat widget:** A live chat widget for a website, from Professional; removing the Superchat logo is also gated by plan.

## Good for

- Small businesses that talk to customers mainly on WhatsApp
- Teams that want several messaging channels in one shared inbox
- German and wider European businesses that need GDPR-oriented tooling

## Worth knowing

- Prices are shown in euros and are net of tax; the page notes a minimum contract term of 12 months.
- The page did not show the annual prices behind its Monthly/Annually toggle, so the billing basis of the figures above is unconfirmed.
- WhatsApp conversations started by you cost EUR 0.01 to EUR 0.07 each; conversations started by the contact are free for the first 1,000 a month.
- Add-ons: extra employees EUR 5 a month, extra AI agents EUR 49 a month, extra automations EUR 10 a month, and credits from EUR 10 a month for 2,500 credits.

## ToolGPA grades

**GPA: 2.0 out of 4**, graded Nov 12, 2026. Superchat puts WhatsApp, Instagram, Messenger, Telegram, live chat, email and SMS in one inbox. There's a free plan, but it stops at 1 WhatsApp number and 30 active contacts. Paid plans start at 89 euros a month with a 12-month minimum, and AI agents and web chat wait for the 149 euro plan.

- **Value for money: D.** 89 euros a month for Basic, about the dearest tenth of the category. AI agents, the web chat widget and more automations sit on the 149 euro plan, and there is a 12-month minimum.
- **Free plan and trial: C.** Free plan: 1 WhatsApp number, 1 employee and 30 active contacts a month. That is a cap you will hit with any real customer list.
- **Features: C.** Shared inbox across seven channels, with automations, AI agents and review requests. Basic gets only 1 automation, and extra agents, automations and credits are paid add-ons.
- **Ease of use: C.** No store rating on record. A web inbox where you connect each channel and build automations.
- **Platforms and integrations: B.** Web, iPhone and Android, with Zapier, Make and HubSpot. No desktop app.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Superchat's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among SMS and chat marketing tools

- Superchat's GPA of 2.0 is higher than 7 of the 31 other SMS and chat marketing tools we grade, and level with 10.
- It stands best on platforms and integrations (B, above 5 of 31) and worst on value for money (D, above 0).
- Its paid plans start at about $99.43 a month, against a middle price of $38.25 for the category: 17 of the 19 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 5 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/chat-marketing

## Keep it, or make your own?

**Keep it.** To replace Superchat you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 14 of the 31 other SMS and chat marketing tools grade higher. It costs $1,193.17 a year.

- You could not: The WhatsApp Business API, which Meta opens only through approved partners.
- You could not: One mailbox that several people work at once.
- You could not: An AI model answering your customers from your own help articles.
- You could not: Connections to other products, each kept working as those products change.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: Hooks into the device itself: widgets.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Zapier, Make, HubSpot

**Tags:** WhatsApp messaging, Shared inbox, Live chat, AI support agent, Workflow automation

## Alternatives

- [Manychat](https://toolgpa.com/tools/manychat): Instagram, WhatsApp and Messenger DM automation for creators and shops. [Compare](https://toolgpa.com/compare/manychat-vs-superchat)
- [Wati](https://toolgpa.com/tools/wati): WhatsApp Business API inbox with broadcasts, chatbots and ad flows. [Compare](https://toolgpa.com/compare/superchat-vs-wati)
- [SleekFlow](https://toolgpa.com/tools/sleekflow): Shared inbox and AI agents for WhatsApp, social chats, SMS and email. [Compare](https://toolgpa.com/compare/sleekflow-vs-superchat)
- [respond.io](https://toolgpa.com/tools/respond-io): Team inbox for WhatsApp, social chats, email and calls with AI agents. [Compare](https://toolgpa.com/compare/respond-io-vs-superchat)
- [Gallabox](https://toolgpa.com/tools/gallabox): WhatsApp, Instagram and web chat with AI agents for lead follow-up. [Compare](https://toolgpa.com/compare/gallabox-vs-superchat)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026:

- https://www.superchat.com/pricing

Page: https://toolgpa.com/tools/superchat
Listed by ToolGPA (toolgpa.com).