# SurveyLab review (2026): is the free plan enough?

> Online survey software with a mobile app and a free tier

Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA.

SurveyLab is an online survey tool for customer feedback, employee and 360 surveys, market research and tests. Surveys are built in the browser and sent by link, email, SMS or QR code, and results can be filtered, exported and shown in reports. Paid plans are sized by completed responses per month.

- **Category:** Forms & Surveys
- **Made by:** SurveyLab
- **Website:** https://www.surveylab.com
- **Runs on:** Web, iOS, Android
- **Who should skip it:** Tight if you stay free, because collection stops at 50 responses.
- **Facts last checked:** Nov 13, 2026

## Pricing

As of Nov 13, 2026, SurveyLab has a free plan, and paid plans start at $40 per month for 1,000 responses, billed annually ($49 billed monthly).

- **Pricing model:** Free plan
- **Free plan:** Free plan after the 14-day trial: all Starter features, but collection stops at 50 responses.
- **Free trial:** 14-day free trial on every new account; it then drops to the Free plan.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | Starter features, limited to 50 responses. |
| Starter | $40 per month for 1,000 responses, billed annually ($49 billed monthly) | 1,000 responses a month, multichannel surveys, survey logic, CSV and Excel export, NPS, CSAT and CES, report filters and themes. $490 billed yearly. |
| Advanced | $82 per month for 2,500 responses, billed annually ($99 billed monthly) | Adds data trends, SPSS export, piping, metrics, answer rotation and multilanguage surveys. $990 billed yearly. |
| Professional | $207 per month for 10,000 responses, billed annually ($249 billed monthly) | Adds advanced logic, offline responses with the mobile app, quotas, crosstab reports, dashboards and 3 users. $2,490 billed yearly. |
| Enterprise | Custom | Unlimited responses, 5 or more users, API and integrations, AI analytics, white label, on-premise option and an SLA. Sold through sales. |

Read from https://www.surveylab.com/pricing/ on Nov 13, 2026. Prices change, so confirm with SurveyLab before buying.

## Ways to pay less

- **20% off with a 12-month subscription** (Annual discount): The pricing page shows 12 months for the price of 10 (2 free) and its FAQ says a 12-month subscription gets 20% off. Source: https://www.surveylab.com/pricing/

## Key features

- **Multichannel collection:** Surveys can be sent by link, email, SMS and QR code, and are scaled to phones, tablets and desktops automatically.
- **Survey logic:** Branching and piping are included, with advanced logic, quotas and question or page rotation on higher plans.
- **Satisfaction metrics:** NPS, CSAT and CES question formats are on every paid plan, and 360 feedback surveys are on Enterprise.
- **Reports and exports:** Report filters on every plan, crosstab reports and dashboards on Professional, and CSV, Excel and SPSS export on the plans that list them.
- **Offline mobile app:** An Android and iOS app lets people take surveys offline and syncs the answers when a connection returns. Offline responses are listed from Professional up.
- **Multi-language surveys:** Surveys can be translated, and the respondent's browser language selects the version shown, including right-to-left languages.

## Good for

- Small teams running customer or employee surveys with a monthly response count
- Offline data collection on tablets and phones
- Organizations that want survey data tied to a CRM or helpdesk

## Worth knowing

- Plans are capped by responses per month (1,000, 2,500 or 10,000), and a response is one completed survey.
- The Free plan stops collecting at 50 responses.
- API and integrations, AI analytics, white label and 360 surveys are listed only under Enterprise.
- The pricing page shows PLN, EUR, USD and GBP; the dollar figures are recorded here.

## ToolGPA grades

**GPA: 2.2 out of 4**, graded Nov 13, 2026. SurveyLab sends surveys by link, email, SMS or QR code and has an offline mobile app. Plans are counted in completed responses, and the free plan stops at 50. The API and integrations are listed on Enterprise only.

- **Value for money: C.** Starter is $40 a month on yearly billing for 1,000 responses, right at the edge of the dearer quarter of forms tools. Advanced is $82 and Professional $207.
- **Free plan and trial: C.** After a 14-day trial the account drops to Free, which keeps Starter features but stops collecting at 50 responses. That's a cap you'll reach in one decent mailing.
- **Features: C.** Logic, NPS, CSAT, CES, exports and an offline app are covered. The listing puts API, integrations, AI analytics, white label and 360 surveys on Enterprise only.
- **Ease of use: C.** No store rating on record. You build each survey yourself, set up the logic and pick the channel.
- **Platforms and integrations: B.** Web plus iPhone and Android apps, and a list of connectors including Zendesk, Slack and Salesforce. No desktop app, and the API is Enterprise only.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from SurveyLab's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among form and survey tools

- SurveyLab's GPA of 2.2 is higher than 56 of the 148 other form and survey tools we grade, and level with 31.
- It stands best on platforms and integrations (B, above 46 of 148) and worst on features (C, above 5).
- Its paid plans start at $40 a month, against a middle price of $20 for the category: 81 of the 114 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 30 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/forms

## Keep it, or make your own?

**Keep it.** The plain part of SurveyLab you could make: surveys, forms and reports. What surrounds it you could not. The 4 things listed below take a company, not a weekend. It costs $480 a year.

- You could make: Surveys, forms and reports: an app builder makes these well.
- You could not: Connections that pull numbers from dozens of other services.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: It plugs into other products, Cint, Dynata and Zendesk among them.
- You could not: AI features, unless you pay a model provider for each request yourself.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Cint, Dynata, Zendesk, Slack, Salesforce, Intercom, LiveChat, Synerise

**Tags:** Surveys, Forms, Reports, Dashboards, AI features

## Alternatives

- [SurveyMonkey](https://toolgpa.com/tools/surveymonkey): Online survey and form platform with built-in analysis tools. [Compare](https://toolgpa.com/compare/surveylab-vs-surveymonkey)
- [QuestionPro](https://toolgpa.com/tools/questionpro): Survey and market research platform with a free plan. [Compare](https://toolgpa.com/compare/questionpro-vs-surveylab)
- [Alchemer](https://toolgpa.com/tools/alchemer): Survey platform with advanced logic and market research questions. [Compare](https://toolgpa.com/compare/alchemer-vs-surveylab)
- [Sogolytics](https://toolgpa.com/tools/sogolytics): Survey software with a self-serve tier and enterprise suites. [Compare](https://toolgpa.com/compare/sogolytics-vs-surveylab)
- [LimeSurvey](https://toolgpa.com/tools/limesurvey): Open-source survey tool, hosted in the cloud or self-hosted. [Compare](https://toolgpa.com/compare/limesurvey-vs-surveylab)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 13, 2026:

- https://www.surveylab.com/pricing/
- https://www.surveylab.com/
- https://www.surveylab.com/mobile-surveys/

Page: https://toolgpa.com/tools/surveylab
Listed by ToolGPA (toolgpa.com).