# Surveypal review (2026): is it worth it? > Finnish survey tool and CX platform priced by responses Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Surveypal makes a survey tool and a customer experience platform, Surveypal CXM, that gathers feedback from several sources and analyzes it with AI. The survey tool has no limits on users, surveys or invitations and is priced by responses collected. The pricing page shows no figures. - **Category:** Forms & Surveys - **Made by:** Surveypal (since 2007) - **Website:** https://surveypal.com - **Runs on:** Web - **Who should skip it:** Skip it if you want a published price, as there isn't one. - **Facts last checked:** Nov 13, 2026 ## Pricing Surveypal's current pricing could not be confirmed from its own site. ## Key features - **Survey design:** Drag-and-drop builder with multilingual surveys and advanced logic rules. - **Distribution channels:** Surveys go out by link, email, SMS, tablet, QR code or embed, with a feedback routing system. - **Reporting:** A real-time dashboard, with data that can be combined, compared or sent to a BI tool. - **Surveypal CXM:** A separate platform that aggregates feedback from any source and applies AI text, sentiment and topic analysis. - **Zendesk, Salesforce and Genesys:** Integrations connect surveys and feedback with these systems, including Zendesk data channels such as email, chat and voice. - **Unlimited users:** Both the survey tool and CXM list unlimited users. ## Good for - Teams that want unlimited users and surveys and are happy to pay by response volume - Support organizations feeding Zendesk or Genesys data into CX reporting - Finnish and wider European customers that want an EU data center ## Worth knowing - No prices are published; the page says survey tool pricing follows the number of responses, so pricing is unverified. - A free trial button is shown, but the trial length and limits are not stated. - Payment by invoice and a dedicated customer success manager are marked as available on CXM only in the comparison table. - AI analysis features are listed for Surveypal CXM; the survey tool column shows fewer. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. Surveypal has a survey tool with no limit on users, surveys or invitations, priced by responses collected, and a larger CXM platform. No prices are published, and the free trial's length and limits are not stated. AI analysis is listed for CXM, not the survey tool. - **Value for money: C.** No prices are published, since the page says survey tool pricing follows the number of responses. - **Free plan and trial: D.** A free trial button is shown, but its length, limits and card requirement are not stated. - **Features: C.** Survey design, distribution, reporting and unlimited users. AI analysis, payment by invoice and a customer success manager are listed for CXM only. - **Ease of use: C.** No store rating on record. You build each survey yourself, or go through CXM setup. - **Platforms and integrations: B.** Web only, with Zendesk, Salesforce and Genesys links. No desktop or phone app is listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Surveypal's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among form and survey tools - Surveypal's GPA of 2.0 is higher than 26 of the 148 other form and survey tools we grade, and level with 29. - It stands best on platforms and integrations (B, above 46 of 148) and worst on free plan and trial (D, above 18). The category's chart of price against score: https://toolgpa.com/charts/forms ## Keep it, or make your own? **Keep it.** The plain part of Surveypal you could make: surveys, forms and reports. What surrounds it you could not. The 2 things listed below take a company, not a weekend. That makes this kind of software worth paying for, not this one in particular: 93 of the 148 other form and survey tools grade higher. - You could make: Surveys, forms and reports: an app builder makes these well. - You could not: Connections that pull numbers from dozens of other services. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Zendesk, Salesforce, Genesys **Tags:** Surveys, Forms, Dashboards, Reports, AI features ## Alternatives - [Webropol](https://toolgpa.com/tools/webropol): Survey and reporting platform from Finland for CX and EX. [Compare](https://toolgpa.com/compare/surveypal-vs-webropol) - [Netigate](https://toolgpa.com/tools/netigate): European feedback and experience platform sold to enterprises. [Compare](https://toolgpa.com/compare/netigate-vs-surveypal) - [Enalyzer](https://toolgpa.com/tools/enalyzer): Business survey platform sold per user per year, with consulting. [Compare](https://toolgpa.com/compare/enalyzer-vs-surveypal) - [QuestionPro](https://toolgpa.com/tools/questionpro): Survey and market research platform with a free plan. [Compare](https://toolgpa.com/compare/questionpro-vs-surveypal) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://surveypal.com/pricing/ - https://surveypal.com/ - https://surveypal.com/about-us/ Page: https://toolgpa.com/tools/surveypal Listed by ToolGPA (toolgpa.com).