# SurveySparrow

> Chat-style survey and customer feedback platform with AI analysis

SurveySparrow is a survey and customer feedback platform built around chat-style surveys modeled on a messaging conversation. It also builds classic and single-page surveys and forms, sends them by link, email, Slack or Microsoft Teams, and reports on the answers. Separate modules, priced apart from the survey plans, cover NPS, CSAT and CES programs, market research, review monitoring and 360 assessments.

- **Category:** Forms & Surveys
- **Made by:** SurveySparrow Inc. (since 2017)
- **Website:** https://surveysparrow.com
- **Runs on:** Web, iOS, Android
- **Facts last checked:** Oct 6, 2026

## Pricing

SurveySparrow has a free plan. Paid plans start at $19 per month, billed yearly ($39 per month billed quarterly).

- **Pricing model:** Free plan
- **Free plan:** 1 user, 3 active surveys, 10 questions per survey, 75 responses per quarter, 1,000 contacts and 200 emails. No display or skip logic, web embed or API access.
- **Free trial:** 14-day trial of the Business plan features, no credit card, limited to 50 responses.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | 1 user, 3 active surveys, 10 questions per survey and 75 responses per quarter, shared by link, email, Slack or Microsoft Teams. |
| Basic | $19 per month, billed yearly; $39 per month billed quarterly | 1 user and 2,500 responses a year (600 a quarter on quarterly billing), with display and skip logic, web embed, QR codes and payment questions. |
| Starter | $39 per month, billed yearly; $59 per month billed quarterly | 1 user and 15,000 responses a year (3,600 a quarter on quarterly billing), plus email embed, manual translation, redirects and HubSpot. |
| Business | $79 per month, billed yearly; $149 per month billed quarterly | 3 users and 36,000 responses a year (9,000 a quarter on quarterly billing), plus custom branding, matrix questions, custom workflows and webhooks. |
| Enterprise | Custom | 3 or more users with custom limits, custom CSS, auto-translation, offline mode, SMS and WhatsApp distribution, audit logs and HIPAA compliance. |

Read from https://surveysparrow.com/pricing/ on Oct 6, 2026. Prices change, so confirm with SurveySparrow before buying.

## Ways to pay less

- **Lower monthly rate with yearly billing** (Annual discount): Billed yearly, Basic is $19 per month against $39 billed quarterly, Starter $39 against $59 and Business $79 against $149. Response allowances differ between the two terms. Source: https://surveysparrow.com/pricing/
- **CX Day Sale: 25% off yearly Starter and Business** (Other savings): The pricing page shows the yearly Starter and Business prices reduced by 25% during a CX Day Sale. The page's sale data gives an end date of October 9, 2026. Source: https://surveysparrow.com/pricing/
- **$2,000 of credit for $500 for startups** (Startups): Registered startups up to two years old with 50 or fewer employees can buy $2,000 of credit for $500. Credits expire after 18 months and do not cover Enterprise plans. Source: https://surveysparrow.com/saas-startup-program/
- **50% off for students** (Education): The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company. Source: https://surveysparrow.com/pricing/
- **15% off for NGOs** (Nonprofit): The pricing page advertises 15% off for non-profit organizations, arranged by contacting the company. Source: https://surveysparrow.com/pricing/

## Key features

- **Chat, classic and single-page surveys:** Every plan can build a survey as a chat-style conversation, a classic survey or a single page, starting from more than 1,000 templates.
- **Logic and question types:** Display and skip logic start on Basic. Matrix, rank order and constant sum questions need Business, and heatmap questions are Enterprise only.
- **Distribution channels:** Share by link, email, Slack or Microsoft Teams on any plan. Web embeds and QR codes start on Basic; SMS, WhatsApp and the mobile SDK are Enterprise.
- **Workflows and ticketing:** From Business, custom workflows and webhooks act on responses, and feedback can be turned into tickets with assignment rules and SLA settings.
- **AI follow-ups and analysis:** Echo agents ask respondents follow-up questions, and CogniVue groups feedback into themes and sentiment. Key driver analysis is listed under Enterprise.
- **SurveySparrow Go mobile app:** A companion app for Android and iOS that creates, shares and tracks surveys from a phone and can run as an offline survey kiosk.

## Good for

- Teams that want surveys presented as a chat conversation
- Customer experience teams running NPS, CSAT and CES surveys
- Solo users who need a few thousand responses a year

## Worth knowing

- The free plan stops at 75 responses per quarter, 3 active surveys and 10 questions per survey, with no display or skip logic.
- Plans are billed quarterly or yearly; the pricing page offers no month-to-month billing.
- Basic and Starter include 1 user and Business 3; additional users are a $49 per user / month add-on.
- Custom branding and webhooks start at Business; custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise.

## Works with

Slack, Microsoft Teams, Zapier, Google Sheets, HubSpot, Zendesk, Salesforce, Stripe

**Tags:** Surveys, Forms, Templates, AI features, Workflow automation, Reports, Public API

## Alternatives

- [SurveyMonkey](https://toolgpa.com/tools/surveymonkey): Online survey and form platform with built-in analysis tools. [Compare](https://toolgpa.com/compare/surveymonkey-vs-surveysparrow)
- [Typeform](https://toolgpa.com/tools/typeform): Form, survey and quiz builder with logic, AI and video questions. [Compare](https://toolgpa.com/compare/surveysparrow-vs-typeform)
- [Alchemer](https://toolgpa.com/tools/alchemer): Survey platform with advanced logic and market research questions. [Compare](https://toolgpa.com/compare/alchemer-vs-surveysparrow)
- [QuestionPro](https://toolgpa.com/tools/questionpro): Survey and market research platform with a free plan. [Compare](https://toolgpa.com/compare/questionpro-vs-surveysparrow)
- [Zoho Survey](https://toolgpa.com/tools/zoho-survey): Survey builder from Zoho with offline collection and reports. [Compare](https://toolgpa.com/compare/surveysparrow-vs-zoho-survey)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 6, 2026:

- https://surveysparrow.com/pricing/
- https://surveysparrow.com/
- https://surveysparrow.com/about-us/
- https://surveysparrow.com/features/surveysparrow-go-app/
- https://surveysparrow.com/features/offline-surveys/
- https://surveysparrow.com/saas-startup-program/
- https://surveysparrow.com/apps/

Page: https://toolgpa.com/tools/surveysparrow
Listed by ToolGPA (toolgpa.com).