# TeamSupport review (2026): is it worth $45 a month, billed yearly? > B2B support ticketing with customer-health signals and AI agents Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. TeamSupport is cloud support software aimed at B2B companies. It combines ticketing, live chat, a customer portal and knowledge base with account-level health signals that flag customers at risk. It has been sold since 2008, and in 2025 the company added an AI-based platform covering onboarding, support and customer success. - **Category:** Help Desks & Live Chat - **Made by:** TeamSupport (since 2008) - **Website:** https://www.teamsupport.com - **Runs on:** Web - **Who should skip it:** Skip it if you want clear prices, because the page does not say if they are per user or per account. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, TeamSupport is a paid product, starting at $45 per month, billed annually (per-user basis not stated). - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Starter | $45 per month, billed annually; basis not stated | Ticketing and AI productivity tools for up to 5 users. Messaging and live chat is $15/month/agent extra. | | Professional | $65 per month, billed annually; basis not stated | Unlimited users. Adds customer distress signals, Kevin AI, a customer portal, 1 playbook and a knowledge base. | | Scale | $85 per month, billed annually; basis not stated | Unlimited users. Adds 3 playbooks, custom fields, automation and 500 broadcast messages a month. | Read from https://www.teamsupport.com/pricing/ on Nov 13, 2026. Prices change, so confirm with TeamSupport before buying. ## Key features - **Support ticketing:** Ticket management across channels, with custom fields and automation on the Scale plan. - **Customer distress signals:** A Customer Distress Index built from tickets, adoption, feedback, response times and silence, flagging accounts that need attention. - **Messaging and live chat:** A branded chat tool, sold as a $15 per month per agent add-on on every plan; it includes Kevin at 3 chats per day per agent. - **Kevin AI:** AI features for drafting and resolving requests, included from Professional; extra Kevin chats can be bought. - **Customer playbooks:** Playbooks for onboarding and activation: 1 included on Professional and 3 on Scale, with up to 50 for $100 a month. - **Portal and knowledge base:** A customer portal and self-service knowledge base come with Professional and Scale. ## Good for - B2B software and service companies tracking account health - Support teams that also run onboarding or customer success - Teams that want the same data on tickets and customer risk ## Worth knowing - The pricing page does not say whether $45, $65 and $85 are per user or per account, and quotes are requested through sales. - Live chat is a separate $15 per month per agent charge on every plan. - Paid extras are listed: Insights dashboards at $270 a month, and basic training from $1,000 to $2,000. - Data import with TeamSupport's help costs $1,000 for every 5,000 records; self-serve import is free. ## ToolGPA grades **GPA: 1.6 out of 4**, graded Nov 13, 2026. TeamSupport is a B2B ticketing tool that flags customers in distress and has an AI agent. The page does not say if $45, $65 and $85 are per user or per account, and live chat is a charge on top. - **Value for money: C.** $45 a month billed annually, with the basis not stated. Chat adds $15 a month an agent, and Insights is $270 a month. - **Free plan and trial: F.** No free plan and no trial is listed, so you pay before you try it. - **Features: C.** Ticketing, distress signals, live chat, AI, playbooks and a portal. Chat is extra and playbooks are capped at 1 on Professional. - **Ease of use: C.** No store rating on record. Playbooks, portals and training take setting up. - **Platforms and integrations: C.** Web only, and the listing names no integrations. These are ToolGPA's own grades. Graded from this listing, whose facts were read from TeamSupport's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - TeamSupport's GPA of 1.6 is higher than 2 of the 92 other help desk and live chat tools we grade, and level with 3. - It stands best on value for money (C, above 23 of 92) and worst on free plan and trial (F, above 0). - Its paid plans start at $45 a month, against a middle price of $29 for the category: 56 of the 78 others that charge start lower. - On features, ease of use and platforms it scores 2.0 out of 4. 52 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace TeamSupport you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 87 of the 92 other help desk and live chat tools grade higher. It costs $540 a year. - You could make: Help desk, help center and reports: an app builder makes these well. - You could not: An AI model answering your customers from your own help articles. - You could not: Connections to other products, each kept working as those products change. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. **Tags:** Help desk, Live chat, Help center, AI support agent, AI features, Reports, Workflow automation ## Alternatives - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/teamsupport-vs-zendesk) - [Pylon](https://toolgpa.com/tools/pylon): B2B support platform that works across Slack, Teams and email. [Compare](https://toolgpa.com/compare/pylon-vs-teamsupport) - [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-teamsupport) - [Kustomer](https://toolgpa.com/tools/kustomer): CRM-style customer service platform with AI agents, sold via sales. [Compare](https://toolgpa.com/compare/kustomer-vs-teamsupport) - [Deskpro](https://toolgpa.com/tools/deskpro): Help desk for cloud or self-hosted use, with seat minimums. [Compare](https://toolgpa.com/compare/deskpro-vs-teamsupport) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.teamsupport.com/pricing/ - https://www.teamsupport.com/about/ Page: https://toolgpa.com/tools/teamsupport Listed by ToolGPA (toolgpa.com).