# Textline > Business texting platform with a shared team inbox Textline is a business texting service rather than a full phone system: teams send and answer SMS and MMS from a shared inbox, from a new number or a text-enabled landline, and handle webchat, Facebook and Instagram messages in the same place. It has no voice calling of its own. Plans include a set number of agents, numbers and message credits, and prices are quoted by sales. - **Category:** Business Phone Systems - **Made by:** Textline, Inc. - **Website:** https://www.textline.com - **Runs on:** Web, iOS, Android, Browser extension - **Facts last checked:** Oct 17, 2026 ## Pricing Textline's current pricing could not be confirmed from its own site. ## Key features - **Shared texting inbox:** Agents share one inbox for SMS and MMS, with departments for separate numbers, claiming, dispositions, whispers and tags. - **Text-enabled landlines:** Most existing landline numbers can be text-enabled without losing calls; a ported cell number loses voice and native texting. - **Automations and announcements:** Automatic replies, scheduled messages and one-to-many announcements on every plan; routes and timer automations come with Pro. - **Webchat and social messages:** A website chat widget that can move a conversation to SMS, plus Facebook and Instagram messages in the same inbox. - **Surveys:** NPS and CSAT surveys by text on Essentials, and custom surveys on Pro and Enterprise. - **Security and HIPAA:** MFA, consent webforms and sensitive data redaction, with HIPAA-compatible plans offered at a separate base fee. ## Good for - Support and operations teams that answer customers by text - Businesses that want to text from their existing landline number - Healthcare teams that need HIPAA-compatible texting ## Worth knowing - Textline publishes no base plan prices; sales quotes them. Extra agents are $50 a month on Essentials and $70 on Pro, and extra numbers $15 a month. - There is no voice calling: Textline numbers can only forward calls elsewhere. - Essentials includes 600 message credits a month and Pro 2,000; more cost $0.03 each in advance or $0.04 as automatic backup credits, and an MMS uses 3. - A 10-digit local number adds a $15 monthly campaign registration fee; toll-free numbers have no monthly registration fee. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Oct 17, 2026. Textline isn't a phone system: it's a shared inbox for business texting, and it can text-enable the landline you already have. It pulls in webchat, Facebook and Instagram messages too. There's no calling and no published price, so you'll need a phone system beside it and a sales quote. - **Value for money: C.** No published base price: sales quotes it. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. The add-ons hint it isn't cheap: extra agents are $50 a month on Essentials and $70 on Pro. - **Free plan and trial: C.** A 14-day free trial with no credit card needed to sign up. No free plan. - **Features: C.** A shared texting inbox, text-enabled landlines, automations, announcements, surveys, webchat and Facebook and Instagram messages. It does texting fully, but that's a smaller job than this category's: no voice calling, and calls only forward elsewhere. - **Ease of use: C.** No App Store rating on record. There's a landline to text-enable or a number to set up, plus registration for local numbers. - **Platforms and integrations: B.** Web, iPhone, Android and a Chrome extension, with Salesforce, HubSpot, Zendesk, Freshdesk, Slack, Pipedrive, Zapier and Aircall, plus an API. No desktop app. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Textline's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Textline's GPA of 2.2 is higher than 4 of the 19 other business phone systems we grade, and level with 3. - It stands best on platforms and integrations (B, above 0 of 19) and worst on features (C, above 0). The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Textline you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 12 of the 19 other business phone systems grade higher. - You could make: Surveys: an app builder makes this well. - You could not: One mailbox that several people work at once. - You could not: Texts from a business number, registered with the carriers. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It plugs into other products, Salesforce, HubSpot and Zendesk among them, and has an API. - You could not: Hooks into the device itself: widgets. - You could not: What a company asks for before it lets staff use something: HIPAA. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Salesforce, HubSpot, Zendesk, Freshdesk, Slack, Pipedrive, Zapier, Aircall **Tags:** Business texting, Shared inbox, Live chat, Surveys, Public API ## Alternatives - [Quo](https://toolgpa.com/tools/quo): Business phone app for calls and texts on shared team numbers. [Compare](https://toolgpa.com/compare/quo-vs-textline) - [JustCall](https://toolgpa.com/tools/justcall): Cloud phone and SMS system for sales and support teams. [Compare](https://toolgpa.com/compare/justcall-vs-textline) - [Aircall](https://toolgpa.com/tools/aircall): Cloud phone system for sales and support teams, with AI voice agents. [Compare](https://toolgpa.com/compare/aircall-vs-textline) - [Dialpad](https://toolgpa.com/tools/dialpad): AI business phone with live call transcripts and call summaries. [Compare](https://toolgpa.com/compare/dialpad-vs-textline) - [KrispCall](https://toolgpa.com/tools/krispcall): Cloud phone system with bundled minutes and texts per user. [Compare](https://toolgpa.com/compare/krispcall-vs-textline) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.textline.com/pricing - https://www.textline.com/plan-comparison - https://www.textline.com/ - https://www.textline.com/features/mobile-apps - https://help.textline.com/en/articles/6660325-free-trial-limitations - https://help.textline.com/en/?q=trial Page: https://toolgpa.com/tools/textline Listed by ToolGPA (toolgpa.com).