# Tickets.com review (2026): is it worth it? > ProVenue ticketing system for arenas, theaters and attractions Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Tickets.com is a ticketing technology company, a wholly owned subsidiary of Major League Baseball, that sells the ProVenue back-office ticketing platform to sports teams, theaters, arenas, universities, museums and festivals. The consumer site at tickets.com is a separate resale marketplace for buyers. - **Category:** Event Ticketing - **Made by:** Tickets.com (since 1995) - **Website:** https://www.tickets.com - **Runs on:** Web - **Who should skip it:** Skip it if you want a price, as the site offers only a demo. - **Facts last checked:** Nov 13, 2026 ## Pricing Tickets.com's current pricing could not be confirmed from its own site. ## Key features - **ProVenue back office:** The core ticketing platform handles selling tickets, managing inventory, building events and training staff. - **MyProVenue web shop:** A responsive, brandable web application for desktop and mobile purchases under the client's own branding. - **Alfred access control:** Ticket validation for paper, digital and NFC contactless tickets, with remote device management over Wi-Fi or cellular data. - **CrowdConnect email marketing:** Cloud email tool that combines Iterable's platform with ProVenue data to build and track campaigns. - **Patron self-service:** MyTickets gives patrons self-service account access, alongside services such as replicated data and ticket insurance (Fan Shield). ## Good for - Professional sports teams, arenas and large venues - Theaters, operas, universities and museums needing an integrated suite - Organizations that want ticketing, access control and marketing from one vendor ## Worth knowing - Pricing is not published; the site only offers a demo request. - It is sold to venues and organizations, not to individual organizers selling a few tickets. - The consumer site at tickets.com is a resale marketplace where prices may be above face value; it is not this product. - Implementation and developer programs are separate services handled with the vendor. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 13, 2026. Tickets.com sells ProVenue, a ticketing system for arenas, theaters and attractions, with a web shop, access control and email marketing. No price is published, only a demo request, and it is sold to venues, not small organisers. - **Value for money: C.** No price is published; the site only offers a demo request. - **Free plan and trial: F.** No free plan or trial on record anywhere on its pages. - **Features: B.** Back office, web shop, access control, email marketing and patron self-service. The listing shows no gap in the core work. - **Ease of use: C.** No store rating on record. Implementation is a separate service handled with the vendor. - **Platforms and integrations: C.** Web only, with Iterable the only integration listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Tickets.com's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among event ticketing platforms - Tickets.com's GPA of 1.8 is higher than 7 of the 79 other event ticketing platforms we grade, and level with 15. - It stands best on features (B, above 30 of 79) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/event-ticketing ## Keep it, or make your own? **Keep it.** To replace Tickets.com you would be making newsletters sent to thousands of people that still reach the inbox. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 57 of the 79 other event ticketing platforms grade higher. - You could make: Reports: an app builder makes this well. - You could not: Newsletters sent to thousands of people that still reach the inbox. - You could not: Selling tickets and checking them at the door. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Iterable **Tags:** Ticketing, Email campaigns, Reports ## Alternatives - [Ticketmaster](https://toolgpa.com/tools/ticketmaster): Ticket marketplace and ticketing system for venues and leagues. [Compare](https://toolgpa.com/compare/ticketmaster-vs-tickets-com) - [Paciolan](https://toolgpa.com/tools/paciolan): Ticketing and fan data for college athletics and venues. [Compare](https://toolgpa.com/compare/paciolan-vs-tickets-com) - [Tessitura](https://toolgpa.com/tools/tessitura): CRM, ticketing and fundraising for arts and culture. [Compare](https://toolgpa.com/compare/tessitura-vs-tickets-com) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://provenue.tickets.com/ - https://provenue.tickets.com/company/about - https://provenue.tickets.com/products/provenue - https://provenue.tickets.com/products/myprovenue - https://provenue.tickets.com/products/alfred - https://provenue.tickets.com/products/crowdconnect - https://www.tickets.com Page: https://toolgpa.com/tools/tickets-com Listed by ToolGPA (toolgpa.com).